Remove a card by going to Your Account, then Payment Options, then delete it
To remove a credit card from Amazon, sign into your account on a computer or the mobile app, go to Your Account (the menu icon in the top left on mobile, or your name in the top right on desktop), then select Your payments, then Manage payment methods. Find the card you want to remove and click or tap the Delete button next to it. Amazon will ask you to confirm; click Delete again and the card is gone.
The process takes less than a minute. You do not need to contact Amazon support unless the delete button does not appear — which usually means that card is set as your default payment method and you need to change your default first.
If you are removing a card because it is expiring, lost, or compromised, you should also contact your card issuer directly to report the issue or request a replacement card. Removing it from Amazon does not close the card or stop fraud monitoring on your bank's end.
Key Takeaways
- Sign into Your Account, go to Your payments, then Manage payment methods, and click Delete next to the card you want to remove.
- If the Delete button is grayed out or missing, that card is your default payment method — change your default to a different card first.
- Removing a card from Amazon does not close the card or affect your credit report; it only stops Amazon from charging that card.
- If you are removing a card because it is lost, stolen, or compromised, contact your bank or card issuer to report it and request a replacement.
- You must have at least one payment method on file to make purchases on Amazon, so add a new card before deleting your only card.
What happens if your card is set as your default payment method
Amazon requires you to have a default payment method on file. If the card you want to remove is currently set as your default, the Delete button will not appear or will be disabled. You must first change your default to a different card, then delete the old one.
To change your default, go to Your payments, then Manage payment methods, and look for the card marked as default (it will say "Default payment method" or have a checkmark). Click Set as default on a different card. Once a new card is the default, go back and delete the old card.
If you only have one card on file and want to remove it, you must add a new payment method first — either another credit or debit card, or a different payment option like a gift card balance or bank account (if available in your region). Only then can you delete the original card.
Removing a card on the Amazon mobile app versus desktop
The steps are the same on both the app and desktop website, but the menu locations differ slightly. On the mobile app, tap the menu icon (three horizontal lines) in the top left corner, scroll down to Your Account, then tap Your payments and Manage payment methods. On desktop, click your name or account icon in the top right, select Your Account, then Your payments, then Manage payment methods.
Once you reach the payment methods list, the delete process is identical: find the card, tap or click Delete, and confirm. If you use Amazon on multiple devices, the change takes effect when ready across all of them — you do not need to remove the card separately on each device.
Why you might not see the Delete button
The most common reason the Delete button is missing or grayed out is that the card is set as your default payment method. The second reason is that Amazon is currently processing a charge to that card — wait a few minutes and try again.
If neither of those applies, try signing out and signing back in, or clearing your browser cache if you are on desktop. If the button still does not appear after that, contact Amazon Customer Service through the Contact Us link at the bottom of any Amazon page. They can remove the card manually, though this usually takes a few hours.
Removing a card that is linked to an Amazon credit card account
If the card you are removing is an Amazon-branded credit card (such as the Amazon Prime Rewards Visa Signature Card or Amazon Store Card), removing it from your payment methods does not close the credit card account itself. The account remains open with your credit card issuer, and you will still receive statements and owe any balance on the card.
To close an Amazon credit card account, you must contact the card issuer directly — usually Chase or Synchrony, depending on which Amazon card you have. Removing the card from Amazon just prevents Amazon from charging it; it does not affect the account status with the bank.
What to do if you removed a card by mistake
If you deleted a card and want to add it back, go to Your Account, then Your payments, then Manage payment methods, and click Add a payment method. Enter the card number, expiration date, CVV, and billing address. Amazon will recognize it as a card you have used before, and it will be restored to your account.
If you deleted a card and then closed it with your bank, you cannot add it back to Amazon. You will need to add a different payment method instead.
Frequently Asked Questions
Does removing a card from Amazon affect my credit score?
No. Removing a card from Amazon is just removing a payment method from your account. It does not close the credit card, does not report anything to credit bureaus, and does not affect your credit score or credit history in any way.
Can I remove a card if I have an active Amazon subscription or Prime membership?
Yes, but only if you have another payment method on file. Amazon will charge your new default payment method for subscriptions and renewals. If the card you are removing is your only payment method, add a new one first.
What if I remove a card and then need to return an item?
Removing a card does not affect returns or refunds. If you return an item, Amazon will refund the original payment method you used to buy it — not the card currently on file. If that original card no longer exists, the refund may take longer or be issued as an Amazon gift card balance instead.
Can someone else remove my card from my Amazon account?
Only if they have access to your Amazon login. If you share your account with a family member or think someone else has accessed it, change your password when ready and review your payment methods and recent orders. If you see unauthorized changes, contact Amazon Customer Service.
Do I need to remove a card before it expires?
No. You can leave an expired card on file; Amazon straightforward will not charge it. However, if you want to keep using Amazon and that was your only card, add a new payment method before it expires so your account does not run out of valid payment options.