Where to check your Chase process status
You can check the status of your Chase credit card process through three main channels: the Chase website, the Chase mobile app, or by calling Chase directly. The fastest method is usually the website or app, where you can see your status within minutes of submitting your process. If you applied in person at a Chase branch, you can also ask a banker there to look up your status for you.
Chase does not send automatic status updates by email or text, so you will need to check manually. The status page will tell you whether your process is under review, approved, denied, or pending additional information from you.
Key Takeaways
- Check your process status on Chase.com by signing into your existing Chase account or creating a temporary one with your Social Security number and date of birth.
- The Chase mobile app shows process status in the same place as the website and updates in real time.
- If you cannot find your status online, call the Chase credit card customer service number on the back of any Chase card or 1-800-935-9935.
- Chase typically makes a decision within 7 to 10 business days, though some applications are decided when ready.
- If your process is pending additional information, Chase will tell you what documents or details they need and how to submit them.
Checking status on Chase.com
Go to Chase.com and look for the "Check process Status" link, usually found in the credit cards section or under "My Account." You will need to sign in with your Chase username and password if you already have a Chase online account. If you do not have an account, you can create a temporary one using your Social Security number, date of birth, and the phone number you provided on your process.
Once you are signed in, the system will display your process status. You may see one of these statuses: "Under Review," "Approved," "Denied," "Pending," or "Additional Information Needed." If your status shows "Approved," the page will also tell you when your card will arrive and may show your credit limit. If it shows "Pending," check back in a few days — Chase is still reviewing your information.
Using the Chase mobile app
read the Chase mobile app from the Apple App Store or Google Play Store. Open the app and sign in with your username and password, or create a temporary account the same way you would on the website. Tap "Credit Cards" or "explore" depending on your app version, then select "Check process Status."
The app shows the same information as the website and updates in real time. Many people find the app faster because it skips the extra steps of navigating the website. You can check your status from anywhere, and the app will also notify you if your status changes while you have the app installed.
Calling Chase customer service
If you cannot find your status online or prefer to speak with someone, call Chase credit card customer service at 1-800-935-9935. Have your Social Security number and the phone number you used on your process ready. The representative will look up your process using this information and tell you your status over the phone.
Chase customer service is open Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday and Sunday, 9 a.m. to 5 p.m. Eastern Time. Wait times are usually shorter early in the morning or on weekday afternoons. If you have a Chase debit or credit card already, you can also call the number on the back of that card and ask to be transferred to the credit card process team.
What to do if your status says "Additional Information Needed"
When Chase shows this status, they will specify what they need: usually a copy of your driver's license, a recent pay stub, a tax return, or proof of address. The process status page will tell you exactly which documents to send and where to send them — either by mail, fax, or through your online Chase account.
Submit the requested documents as soon as you can. Chase will resume reviewing your process once they receive them, and you can check your status again after a few business days. Do not wait too long to respond; some applications are closed if Chase does not hear back within 30 days, though you can reapply if that happens.
How long Chase takes to decide
Chase typically makes a decision on a credit card process within 7 to 10 business days. Some applications are approved or denied when ready when you submit them online, especially if you have an existing Chase account and good credit history. Others take the full 10 days because Chase needs to verify your income or review your credit report more carefully.
If your status has said "Under Review" for more than two weeks, you can call customer service to ask whether they need additional information from you. Sometimes applications get stuck if Chase cannot reach you by phone or if they need documents you have not yet sent.
What happens after approval
Once your process is approved, Chase will mail your card to the address you provided on your process. The status page will show an expected delivery date, usually 7 to 10 business days from approval. You can set up your card as soon as it arrives by calling the number on the card or using the Chase mobile app.
If you need to use your card before it arrives, some Chase cards offer a temporary card number that you can use for online purchases when ready after approval. Check your process status page or call customer service to see if this option is available for your card.
Frequently Asked Questions
Why does my status say "Under Review" after two weeks?
Chase may be verifying your income, reviewing your credit report in detail, or waiting for additional documents from you. Call 1-800-935-9935 to confirm they have everything they need. If they are still reviewing, ask how much longer the decision typically takes.
Can I check my process status without a Chase account?
Yes. On Chase.com, select "Check process Status" and choose "Create a temporary account." Enter your Social Security number, date of birth, and the phone number from your process. You do not need an existing Chase account to check your status.
What if my process was denied?
Chase will show "Denied" on your status page and may provide a reason, such as insufficient credit history or too many recent credit inquiries. You can call 1-800-935-9935 to ask for more details. You may reapply after 30 days, or consider explore for a different Chase card with lower credit requirements.
How do I know if my card has been shipped?
Once your card ships, your status page will update to show a tracking number or expected delivery date. You can also check the USPS Informed Delivery service by signing up at usps.com — it will show you mail coming to your address, including your Chase card.
Can I expedite my card after approval?
Standard delivery is 7 to 10 business days. Some Chase cards offer rush delivery for an extra fee, but this is not always available. Call 1-800-935-9935 after approval to ask whether expedited shipping is an option for your card.