How to change your name on a Chase credit card
You can change the name on your Chase credit card by calling Chase directly, updating it online through your Chase account, or visiting a Chase branch in person. The fastest method is usually a phone call to the number on the back of your card — you'll need your card number and a form of ID to verify your identity. Chase processes name changes within a few business days, and you'll receive a new card in the mail with your updated name.
A name change on your credit card should match the name on your government-issued ID and the name registered with the credit bureaus. If your name differs across these three places, Chase may flag the request or ask for documentation of the legal name change — such as a marriage certificate, divorce decree, or court order. Starting the process sooner rather than later prevents delays if additional paperwork is needed.
Key Takeaways
- Call the number on the back of your Chase card to request a name change; you'll need your card number and ID ready.
- You can also update your name through your online Chase account under account settings or by visiting a Chase branch.
- Chase will mail you a new card with the updated name within a few business days of approval.
- Your new name should match your government ID and the name on file with the credit bureaus to avoid complications.
- If you recently had a legal name change, bring documentation like a marriage certificate or court order to speed up the process.
Calling Chase to update your name
The phone number on the back of your Chase card connects you directly to customer service. Have your card number, the last four digits of your Social Security number, and a government-issued ID nearby before you call. The representative will verify your identity, confirm the new name you want on the card, and process the change on the spot.
Chase typically mails a replacement card within 5 to 7 business days. Your old card remains active until the new one arrives, so you can continue using it for purchases. If you need the card sooner — for example, if you're traveling — ask the representative whether expedited shipping is available; some Chase accounts may have access to for faster delivery at no extra cost.
Updating your name online through Chase.com
Log into your Chase account at Chase.com and navigate to the account settings or profile section. Look for an option labeled "Personal Information," "Account Details," or "Update Profile." From there, you should see a field to edit your name. Enter your new name exactly as it appears on your government ID.
After you submit the change online, Chase will send you a confirmation email. A new card will be ordered automatically and shipped to the address on file. Online changes typically take the same amount of time as phone requests — around 5 to 7 business days for the new card to arrive. If the system does not allow you to make the change online, or if you receive an error message, call the number on your card instead.
Visiting a Chase branch in person
You can also walk into any Chase branch and request a name change at the customer service desk. Bring your current Chase card and a government-issued ID. The branch representative will verify your identity and submit the request on your behalf. This method works well if you prefer face-to-face interaction or if you want to confirm the change was submitted correctly.
Processing time is the same whether you go in person or call — expect your new card within 5 to 7 business days. Some branches may be able to order an expedited card if you explain the urgency, though this depends on the branch and your account status.
What to do if you have a legal name change
If your name change is due to marriage, divorce, or a court order, Chase may ask you to provide documentation. Common documents include a marriage certificate, divorce decree, or a certified court order. You do not always need to provide these upfront — Chase may only request them if the system flags your request as unusual.
If Chase does ask for documentation, you can mail it to the address they provide, fax it, or upload it through your online account if that option is available. Keep copies of any documents you send. Once Chase receives and verifies the documentation, your name change will be processed and a new card will be mailed.
Updating your name across credit bureaus at the same time
Your name on your Chase card should match the name the credit bureaus have on file for you. If you recently changed your name legally, contact the three major credit bureaus — Equifax, Experian, and TransUnion — to update your name in their records. You can do this by mail, phone, or through their websites.
Updating the bureaus takes longer than updating your card — typically 30 to 45 days. Start this process at the same time you request the name change from Chase. Having your name consistent across your card, your ID, and the credit bureaus prevents confusion if you explore for a loan or mortgage later.
What happens to your old card after the name change
Your old card with your previous name will stop working once your new card arrives and is activated. You do not need to do anything to deactivate it — Chase handles this automatically. If you want to destroy the old card before the new one arrives, you can cut it up or shred it; your account will remain active and you can continue using it online or by phone.
If you have set up automatic payments or recurring charges using your old card number, those will continue to work during the transition. However, once the old card is deactivated, any new transactions using that card number will be declined. Update any merchants or services that have your card number on file once your new card arrives.
Frequently Asked Questions
How long does it take to get a new card after a name change?
Chase typically mails a replacement card within 5 to 7 business days of processing your request. Expedited shipping may be available depending on your account and location, which can reduce delivery time to 2 to 3 business days. Contact Chase to ask whether your account qualifies.
Can I use my old card while waiting for the new one?
Yes, your old card remains active until the new card arrives and is activated. You can continue using it for purchases, payments, and cash withdrawals. Once the new card is activated, the old card will be deactivated automatically.
Do I need to update my name with the credit bureaus too?
Yes, your name should match across your credit card, your government ID, and the credit bureau records. Contact Equifax, Experian, and TransUnion to update your name with them. This prevents issues if you explore for credit later and your information does not match.
What if Chase asks for documentation of my name change?
Provide the document Chase requests — usually a marriage certificate, divorce decree, or court order. You can mail, fax, or upload it depending on what Chase offers. Keep a copy for your records. Processing will resume once Chase receives and verifies the document.
Will changing my name affect my credit score?
A name change on your card itself does not affect your credit score. However, if the credit bureaus have your old name on file and you do not update them, it could cause confusion when you explore for new credit. Update all three bureaus to keep your credit file consistent.