How to change your name on a Chase credit card
Chase lets you change the name on your credit card by phone, online, or in person at a branch. The fastest route is calling the number on the back of your card and speaking to a representative — they can update your name in minutes and mail you a replacement card with the new name printed on it. Online, you can request the change through your Chase account under "Profile & Settings," though this method takes longer to process. If you have a Chase branch nearby, you can also walk in with a photo ID and ask them to update your account.
The name change itself is free. Chase will mail you a new card at no charge, though it typically takes 7 to 10 business days to arrive. Your old card remains active until the new one shows up, so you can keep using it. You do not need to provide legal documentation of a name change — Chase does not ask for a marriage certificate, divorce decree, or court order — but having one on hand can speed things up if there are questions.
Key Takeaways
- Call the number on the back of your card to change your name over the phone; a representative can process it in one call and mail a replacement card at no cost.
- You can also update your name online through your Chase account under "Profile & Settings," though processing takes longer than a phone call.
- Chase does not require legal proof of a name change, but having a marriage certificate or court order available can help if questions arise.
- Your replacement card arrives in 7 to 10 business days, and your old card stays active until then.
- If you have multiple Chase cards, you may need to update the name on each one separately.
Changing your name by phone
Call the customer service number on the back of your Chase credit card. Have your card and a photo ID ready. Tell the representative you want to update the name on your account. They will ask you to verify your identity by providing your card number, Social Security number, or other account details.
Once verified, the representative will confirm the new name you want on the card and ask for your mailing address. They will then process the change and order a replacement card. The entire call usually takes 5 to 10 minutes. Ask the representative for a confirmation number before you hang up — this gives you a record of the request.
Changing your name online through your Chase account
Log into your Chase account on the Chase website or mobile app. Go to "Profile & Settings" or "Account Settings" (the exact location varies slightly depending on whether you are on desktop or mobile). Look for an option to update your personal information or profile details.
Select the option to change your name and enter the new name as you want it to appear on your card. You may be asked to verify your identity by answering security questions or entering a code sent to your phone or email. After you submit the change, Chase will send you a confirmation email. A replacement card will be ordered and mailed to your address on file, though this method typically takes longer to process than a phone call — sometimes 10 to 14 business days instead of 7 to 10.
Changing your name in person at a Chase branch
Find a Chase branch near you using the branch locator on Chase.com. Bring a photo ID and your credit card. Tell a representative you want to update the name on your account. They will verify your identity and process the change on the spot.
The representative will order a replacement card and confirm your mailing address. You will receive the same confirmation as you would over the phone or online. This method is useful if you prefer to handle it face-to-face or if you have questions the representative can answer in real time.
What happens to your old card and account
Your old card remains active and usable until your replacement card arrives. You do not need to do anything to deactivate it. Once the new card shows up, you can destroy the old one or keep it as a backup — Chase does not require you to return it.
Your account number, credit limit, and all other account details stay the same. Only the name printed on the physical card changes. Your billing address, payment due date, and rewards account all remain unchanged. If you have set up automatic payments or have your card number saved with merchants, those continue to work without interruption.
If you have multiple Chase credit cards
If you hold more than one Chase credit card, you will need to update the name on each card separately. When you call or go online to change the name, the representative or system will show you all your Chase cards and ask which ones you want updated. You can request changes to multiple cards in one transaction, and Chase will mail replacement cards for each one.
Some people prefer to update all their cards at once; others update them one at a time as they use them. There is no penalty either way. Just keep in mind that each replacement card takes 7 to 10 business days to arrive, so if you request changes to three cards, you may receive them on different dates.
What to do if your replacement card does not arrive
If your new card does not show up within 10 to 12 business days, call the number on the back of your old card and ask about the status. Have your confirmation number ready if you have it. The representative can check whether the card was mailed and to which address, and can reorder it if needed.
If you moved recently and the card was mailed to an old address, let the representative know and provide your current address. They can reorder the card to your new location. If your card was lost or stolen in the mail, Chase can cancel that order and send a replacement to a different address or hold it for pickup at a branch in some cases.
Frequently Asked Questions
Do I need a marriage certificate or court order to change my name on my Chase card?
No. Chase does not require legal proof of a name change. You can update your name by straightforward calling or going online and requesting the change. However, having documentation on hand can be helpful if the representative has questions or if there is any delay in processing.
Will changing my name affect my credit score or credit history?
No. Changing the name on your card does not affect your credit score, credit report, or account history. Your account number and all payment history remain tied to your Social Security number, not your name. The change is purely cosmetic on the physical card.
Can I change my name online if I do not have a Chase account set up yet?
You need to be able to log into your Chase account to change your name online. If you have not set up online access, call the number on the back of your card instead. A representative can walk you through setting up online access or straightforward process the name change over the phone.
How much does it cost to get a replacement card with my new name?
There is no charge. Chase mails replacement cards at no cost. You only pay if you request expedited shipping, which is available in some cases for a fee, but standard mailing is free.
What if my new name is very long or has special characters?
Chase will print your name on the card as you provide it, up to the character limit on the card. If your name is longer than the card can accommodate, the representative will let you know and may ask how you want it shortened or formatted. Special characters like hyphens and apostrophes are usually accepted.