Change your Netflix payment method from your account settings
To change the credit card on your Netflix account, log in to Netflix on a web browser, go to your Account settings, select "Billing info" or "Payment method," and enter your new card details. Netflix does not let you change payment methods through the mobile app — you must use a computer or tablet browser. The change takes effect when ready, and Netflix will charge your new card on your next billing date.
If you are outside the United States, the exact wording of menu items may differ slightly, but the process is the same: Account > Billing > Payment method > Update. Netflix accepts Visa, Mastercard, American Express, and Discover in most regions, plus local payment methods in some countries.
Key Takeaways
- You must change your payment method through a web browser, not the Netflix app on your phone or tablet.
- Log into your Netflix account, navigate to Account settings, then select the billing or payment section to enter your new card number.
- The new card becomes active when ready and will be charged on your next scheduled billing date.
- If your old card is declined on your next billing date, Netflix will attempt the charge again for a few days before pausing your account.
- You can add multiple payment methods to your account so Netflix has a backup if one card fails.
Step-by-step process to update your card
Open Netflix in a web browser and sign in with your email and password. Click your profile icon in the top right corner, then select "Account" from the dropdown menu. On the Account page, look for a section labeled "Membership and billing" or straightforward "Billing." Click on "Payment method" or "Billing info" — the exact label depends on your region and account type.
Click "Update payment method" or "Change payment method." Enter your new card number, expiration date, and CVV (the three-digit security code on the back). If your billing address has changed, update that as well. Click "Save" or "Update." Netflix will process the change within seconds, and you will see a confirmation message on the screen.
What happens if your old card is declined
If you do not update your card before Netflix tries to charge it on your billing date, and the old card is declined, Netflix will attempt the charge again over the next few days. During this time, you can still watch Netflix normally. If all attempts fail, Netflix will pause your account and send you an email asking you to update your payment method.
Once your account is paused, you cannot watch anything until you add a working card. Update your payment method as soon as you receive the email to restore access. Netflix does not charge you for the days your account was paused.
Adding a backup payment method
Netflix allows you to store more than one payment method on your account. If your primary card fails, Netflix will automatically try your backup card before pausing your account. To add a second card, go to Account > Billing > Payment method, and look for an option to "Add payment method" or "Add another way to pay."
Enter the new card details and click Save. Netflix will not charge this card unless your primary card fails. Having a backup card is useful if you are between cards, if you expect a card to be replaced, or if you want to split payments between two people.
Updating payment method for a shared or family plan
Only the account owner — the person who created the Netflix account — can change the payment method. If you are a member of a family plan but not the owner, you cannot update the card yourself. Contact the account owner and ask them to make the change through their Account settings.
If you are the account owner and you share your Netflix password with family members, they will see a message asking them to verify their identity the next time they log in. This is a Netflix security measure and does not prevent them from watching — they just need to enter a code sent to the account email address.
Payment methods Netflix accepts
Netflix accepts all major credit cards: Visa, Mastercard, American Express, and Discover. In some countries, Netflix also accepts local payment methods such as iDEAL in the Netherlands, Boleto in Brazil, or regional debit cards. If you are trying to add a card and Netflix rejects it, the card may be expired, the billing address may not match the card issuer's records, or Netflix may not support that card type in your region.
If your card is repeatedly declined, contact your bank to confirm the card is active and that it has not been flagged for fraud. Some banks block charges from streaming services if they do not recognize the merchant code. Your bank can whitelist Netflix to prevent future blocks.
Troubleshooting a failed payment method update
If Netflix shows an error when you try to save your new card, first check that you entered the card number, expiration date, and CVV correctly. Make sure your billing address matches exactly what your bank has on file — even a small difference like a missing apartment number can cause the update to fail. Clear your browser cache and cookies, then try again in a different browser if the problem persists.
If you are still unable to update your payment method, contact Netflix support through the Help Center on your Account page. Netflix support can sometimes process payment method changes manually, though this is rare. They can also tell you if your card type is supported in your region or if there is a temporary issue with their payment system.
Frequently Asked Questions
Can I change my Netflix payment method on my phone?
No. Netflix requires you to use a web browser on a computer or tablet to change your payment method. The Netflix app on phones does not have a payment method update feature. Open Netflix in Safari, Chrome, or another browser on your device and follow the web-based steps.
Will changing my card interrupt my Netflix service?
No. Your service continues without interruption. The new card becomes active when ready, and Netflix will charge it on your next billing date. You can watch Netflix normally while the change is processing.
What if I want to use a different card just for one month?
Update your payment method to the temporary card. Netflix will charge that card on your next billing date. Before the following billing date, change back to your regular card. You can update your payment method as many times as you want.
Does Netflix save my old card information after I change it?
No. Once you update your payment method, Netflix deletes the old card from your account. If you want to use that card again in the future, you will need to enter it again. Netflix does not store old payment methods for security reasons.
Can someone else change my Netflix payment method?
Only if they have access to your Netflix account email address and password. If you share your Netflix password with others, they cannot change the payment method without your account credentials. If you suspect someone has changed your card without permission, change your Netflix password when ready.