Your Chase credit card account number is on your physical card, your monthly statement, and in the Chase mobile app or website

The quickest place to look is your card itself. The 16-digit number printed on the front of your Chase credit card is your account number. If you do not have the card in front of you, your statement or online account will show it — usually near the top of the first page of a paper statement, or in the "Account Details" section of your Chase login.

You need this number when you call Chase customer service, set up automatic payments, dispute a charge, or provide payment information to a merchant. Knowing where to find it saves time and prevents you from having to search through old documents or wait on hold while Chase looks it up for you.

Key Takeaways

  • Your 16-digit account number appears on the front of your physical Chase credit card, below your name.
  • Paper statements show your account number at the top of the first page, usually in the upper right corner.
  • The Chase mobile app and website display your account number in the Account Details or Account Information section.
  • You will need this number when calling Chase, setting up bill pay, or authorizing merchants to charge your account.

Finding the number on your physical card

Look at the front of your Chase credit card. Below your name, you will see a 16-digit number. This is your account number. The number is embossed (raised) so it can be read by older card readers, and it is printed in regular ink as well.

If your card is lost, damaged, or expired, you cannot use this method. Chase will send you a replacement card with the same account number, but that takes 7 to 10 business days. In the meantime, use your statement or online account to find the number.

Locating it on your monthly statement

Open your most recent Chase credit card statement, whether you received it by mail or downloaded it as a PDF. The account number appears near the top of the first page, usually in the upper right corner or just below the statement date. It will be labeled "Account Number" or "Account #".

If you receive statements by mail, you can find this number on any statement from the past seven years. If you receive statements electronically, log into your Chase account and read a recent statement from the Documents section. The account number never changes unless you close the account and open a new one.

Checking your Chase online account

Log into Chase.com with your username and password. Once you are signed in, look for a section labeled "Account Details," "Account Information," or "Card Details." Your 16-digit account number will be displayed there. On some screens, part of the number may be hidden for security — you will see something like "****1234" — but you can usually click to reveal the full number.

The exact location varies slightly depending on whether you are using the desktop website or the mobile app, but it is always in the main account summary area, not buried in settings. If you cannot find it, use the search function within your Chase account and search for "account number."

Using the Chase mobile app

Open the Chase mobile app and sign in. Tap on your credit card account from the list of accounts. At the top of the screen or in a menu labeled "Details" or "Account Info," you will see your account number. Like the website, the app may show the last four digits prominently and hide the rest for security until you tap to reveal it.

The mobile app is often the fastest way to find your number if you are away from home or do not have your statement handy. You can also take a screenshot of the account number for your records, though you should store it securely and not share it with anyone except Chase or a merchant you trust.

What to do if you cannot find your account number

Call Chase customer service at the number on the back of your card, or 1-800-935-9935 for credit cards. A representative can read your account number to you over the phone. You will need to verify your identity by providing your Social Security number, date of birth, and the last four digits of the card (or another piece of information Chase asks for).

This method takes longer than looking it up yourself, but it is reliable if your card is lost, your statement is unavailable, and you cannot access your online account. Keep the customer service number from the back of your card in a safe place so you have it if you need it.

Frequently Asked Questions

Is my Chase account number the same as my routing number?

No. Your account number is a 16-digit number on your card. Your routing number is a nine-digit code used for bank transfers and direct deposits, and it is specific to Chase as a bank, not to your individual account. You will find your routing number on the bottom left of a check or by calling Chase.

Can I use the last four digits of my account number instead of the full number?

Sometimes. Many merchants and services only need the last four digits for verification. However, Chase customer service and some payment systems require the full 16-digit number. When in doubt, provide the full number.

What if my account number changed after I got a new card?

Your account number does not change when Chase sends you a replacement card due to expiration, damage, or loss. The new card will have the same 16-digit number. The only time your account number changes is if you close the account and open a new one, which is rare.

Is it safe to give my account number to someone over the phone?

Only if you called Chase or a merchant you trust. Never give your account number to someone who called you first, even if they claim to be from Chase. Legitimate companies will not ask for your full account number unsolicited. If you are unsure, hang up and call the official number on the back of your card.