Log in to your Southwest credit card account at chase.com
To manage your Southwest Airlines Chase credit card, go to chase.com and click "Sign In" in the top right corner. Enter your Chase username and password — the same credentials you use for any other Chase banking account you hold. If you don't have a Chase online account yet, you'll need to create one by providing your Social Security number, card number, and other identifying information.
Once you're logged in, your Southwest card will appear in your accounts list. Click on it to see your current balance, available credit, recent transactions, and payment due date. Chase displays this information in real time, so the balance you see reflects charges and payments processed through the previous day.
If you have trouble logging in, Chase offers account recovery options on the sign-in page. You can verify your identity using your card number and Social Security number, or by answering security questions you set up when you created your account.
Key Takeaways
- You manage your Southwest Chase card through chase.com using the same login as other Chase accounts, and you can see your balance and transactions when ready after signing in.
- You can make payments, set up autopay, view your rewards balance, and read statements all from your online account dashboard.
- Chase allows you to change your billing due date, update your contact information, and set up transaction alerts without calling customer service.
- If you lose access to your account, Chase can verify your identity using your card number and Social Security number to help you regain access.
Make payments and set up autopay
From your account dashboard, click "Make a Payment" to pay your balance in full or in part. You can pay from a bank account you've already linked to Chase, or add a new bank account during the payment process. Chase processes payments submitted before 8 p.m. ET on a business day as same-day payments; payments submitted after that time or on weekends post the next business day.
To avoid missing a due date, set up automatic payments from your Chase account dashboard. Click "Autopay" and choose whether you want to pay the full statement balance, a fixed amount, or just the minimum payment each month. You can change or cancel autopay at any time, and Chase will send you a confirmation email when the automatic payment processes.
If you're carrying a balance and want to understand how much interest you're paying, your statement shows the interest rate (APR) that applies to purchases, balance transfers, and cash advances. The Southwest card's APR varies based on your creditworthiness and current market rates.
View your Rapid Rewards points and redemption options
Your Southwest Rapid Rewards points balance appears on your account dashboard under "Rewards" or "Points Balance." This shows how many points you've earned from card spending, sign-up bonuses, and other promotions. The display updates when new points post, usually within one to three business days of a purchase.
To see what your points are worth, Chase shows the cash value equivalent (typically one point equals roughly one cent), but the actual value depends on how you redeem them. You can redeem points for Southwest flights, seat upgrades, or transfer them to other loyalty programs. Click "Redeem Rewards" to browse available flights or other redemption options without leaving your account.
Some Southwest cards offer a sign-up bonus of points after you spend a certain amount within the first few months. Your account dashboard shows your progress toward that spending requirement and the date by which you need to reach it.
Update your personal information and payment method
To change your mailing address, phone number, or email address, click "Account Settings" or "Profile" on your dashboard. Chase allows you to update most information online without calling. If you change your address, make sure it matches the address on file with your bank, as Chase uses this for verification purposes.
You can also add or remove authorized users from your account online. An authorized user can make purchases on your card but is not responsible for paying the bill — you remain the account holder and responsible party. To add someone, provide their name and date of birth, and Chase will issue them a card in their name linked to your account.
If you want to change the bank account that Chase pulls payments from, go to "Payment Methods" and add a new bank account. You'll need to verify the account by confirming two small deposits Chase sends to that account, which typically takes two to three business days.
Change your billing due date and set up alerts
Your statement closing date is set by Chase and doesn't change, but you can choose when your payment is due each month. Click "Account Settings" and look for "Due Date" or "Billing Cycle." Chase allows you to pick any day between the 1st and the 28th. Changing your due date takes effect on your next statement.
To stay on top of your account, set up transaction alerts from your dashboard. You can receive notifications by email or text when your balance reaches a certain amount, when a payment posts, when your statement is ready, or when a large purchase is made. These alerts help you catch unauthorized charges quickly and avoid missed payments.
You can also set up a low-balance alert if you want to know when your available credit drops below a threshold you choose. This is useful if you're tracking spending toward a rewards bonus or want to avoid going over your credit limit.
read statements and tax documents
From your account dashboard, click "Statements" to view and read past statements as PDF files. Chase typically keeps the last 24 months of statements available online. Each statement shows your opening and closing balances, all transactions, fees, interest charges, and your minimum payment due.
If you need statements older than 24 months, you can request them through your account or by calling Chase customer service. There may be a fee for statements beyond the standard retention period, depending on how far back you need to go.
For tax purposes, if you use your Southwest card for business expenses, you can read statements to track deductible purchases. Some accounting software can import Chase statements directly if you connect your account, which saves time during tax preparation.
Troubleshoot common account issues
If a charge appears on your statement that you don't recognize, click "Dispute a Transaction" or "Report Fraud" from your account dashboard. Chase will investigate and typically provides a temporary credit while the dispute is pending. The investigation usually takes 10 business days, though complex cases may take longer.
If you're locked out of your account, Chase offers several ways to regain access. You can use the "Forgot Username" or "Forgot Password" link on the sign-in page, or verify your identity using your card number and Social Security number. If those methods don't work, you'll need to call Chase customer service at the number on the back of your card.
If your card is lost or stolen, you can report it directly from your account dashboard under "Card Controls" or "Manage Card," and Chase will deactivate it when ready. You can also temporarily freeze your card if you think it's been compromised but you're not sure, which prevents new charges while you investigate.
Frequently Asked Questions
How do I see my Southwest Rapid Rewards balance if I don't have a Chase account yet?
You need to create a Chase online account to view your rewards balance. Go to chase.com, click "Enroll," and follow the steps to set up an account using your card number and Social Security number. Once enrolled, your rewards balance will be visible on your dashboard.
Can I change my credit limit from my online account?
You can request a credit limit increase or decrease through your Chase account dashboard, but Chase must review and approve the request. Increases may involve a hard inquiry into your credit, while decreases are usually processed when ready. You can also call the number on the back of your card to discuss your credit limit with a representative.
What happens if I miss a payment?
If your payment is late, Chase reports it to credit bureaus, which can lower your credit score. You'll also be charged a late fee and may face a higher interest rate. If you miss a payment, make one as soon as possible and contact Chase to discuss your options, which may include a one-time fee waiver depending on your account history.
Can I redeem my Rapid Rewards points directly from my online account?
Yes, you can redeem points for Southwest flights, seat upgrades, and other rewards directly from your account dashboard. Click "Redeem Rewards" to search for available flights or other options. Some redemptions may require you to complete the booking on Southwest's website, but you can start the process through Chase.
How often does Chase update my account balance and transactions?
Chase updates your account information daily, typically overnight. Transactions usually appear within one business day of posting, though some merchants may take longer to submit charges. Your available credit updates when ready when a payment posts or a charge is authorized.