How to close your Cash App account
You can close your Cash App account directly in the app by going to your profile settings, selecting Cash, and choosing the option to close your account. Cash App will ask you to confirm the closure and may require you to settle any pending transactions first. Once closed, you cannot reopen the same account — you would need to create a new one with a different phone number or email.
The process takes a few minutes and does not require you to contact Cash App support unless something goes wrong. Before you close, make sure your balance is zero, any pending transfers have completed, and you have saved any information you might need later, like transaction history.
Key Takeaways
- Close your account through the app itself by navigating to settings, selecting Cash, and confirming closure — no phone call or email needed.
- Your Cash App balance must be zero before you can close; transfer any remaining money to your linked bank account first.
- Wait for all pending transfers and payments to complete before closing, as the account cannot process transactions once it is closed.
- After closure, you cannot reopen the same account; a new account requires a different phone number or email address.
- Save your transaction history or any records you need before closing, since you will lose access to the account once it is gone.
Step-by-step: closing your Cash App account
Open the Cash App on your phone and tap the profile icon in the top-left or bottom-right corner, depending on your device. This takes you to your account settings.
Scroll down and tap Cash or Account Settings (the exact label varies by app version). Look for an option that says Close Account, Deactivate Account, or Delete Account.
Tap that option. Cash App will show you a confirmation screen explaining what happens when you close. Read it carefully, then confirm by tapping the button again. The app may ask you to enter your PIN or use biometric verification (fingerprint or face ID) to confirm the action.
Once confirmed, your account closes when ready. You will be logged out of the app. The account cannot be reopened.
What to do before closing your account
Check your Cash App balance and transfer any money to your linked bank account. Go to the Money tab, tap the balance, and select Transfer to Bank. Choose the bank account you want the money sent to and enter the amount. Standard transfers take one to three business days; when ready transfers (if you have that feature) arrive within minutes but may have a small fee.
Wait for any pending payments or transfers to finish. If you have sent money to someone that has not been claimed yet, or if you have a pending transfer to your bank, let those complete before closing. Once the account is closed, Cash App cannot process or refund those transactions.
Check for any active Cash Card orders or pending card replacements. If you have a physical Cash Card linked to the account, it will stop working once you close. If you need the card for any reason, use it or cancel the order before you close the account.
Review your transaction history if you need records for taxes, disputes, or personal accounting. Once the account closes, you will not be able to see past transactions through the app. Take screenshots or export data if your records matter for your situation.
Why you might want to close your account
You may close your account if you no longer use Cash App and want to remove it from your devices. Some people close accounts after switching to a different payment app or when they no longer need peer-to-peer transfers.
You might also close if you have security concerns or want to stop receiving notifications. Closing is more permanent than straightforward deleting the app — the account itself is gone, not just the software on your phone.
If you are closing because of fraud or unauthorized activity, contact Cash App support before you close. They can investigate the issue and may be able to recover money or reverse transactions. Closing the account does not undo fraud; it just removes your access to the tools that might help resolve it.
What happens after you close your account
Your Cash App account is permanently deleted. You cannot log back in, and you cannot recover the account even if you change your mind later.
Any money still in the account at the time of closure is lost. This is why you must transfer your balance to your bank account before closing. Cash App does not hold or return funds from closed accounts.
If someone tries to send you money after your account is closed, the transfer will fail and the money will be returned to the sender. You will not receive a notification about this because you no longer have an active account.
To use Cash App again in the future, you must create a new account. You can use the same email address, but you will need a different phone number. The new account will have no history of your old transactions or settings.
If you cannot close your account
If the close account option does not appear in your settings, you may have pending transactions or a non-zero balance. Go back to the Money tab, confirm your balance is zero, and check that all transfers have completed. Then try the settings menu again.
If the option still does not appear, try logging out and back in, or uninstall and reinstall the app. Sometimes a refresh fixes display issues in the settings menu.
If you still cannot close the account after these steps, or if you see an error message, you will need to contact Cash App support. Open the app, go to your profile, tap the question mark icon (Help), and select Contact Us. Describe the problem and ask for help closing your account. Response times vary, but Cash App usually replies within a few business days.
Frequently Asked Questions
Can I reopen my Cash App account after I close it?
No. Once you close your account, it is permanently deleted and cannot be reopened. If you want to use Cash App again, you must create a new account with a different phone number or email address. The new account will have no connection to your old one.
What happens to my Cash Card when I close my account?
Your Cash Card stops working when ready when you close the account. If you have a physical card, destroy it or cut it up. If you have an active order for a new card, cancel it before closing the account, since the card will be useless once it arrives.
Will closing my account affect my credit score?
No. Cash App is not a bank account and does not report to credit bureaus. Closing your Cash App account has no impact on your credit score or credit history. It only removes your access to the Cash App service.
Can I close my account if I have a pending payment someone sent me?
You can close your account, but the pending payment will fail and be returned to the sender. It is better to accept or decline the payment before closing so the sender knows what happened. Once your account is closed, they will not be able to reach you to resend it.
Do I lose my transaction history when I close my account?
Yes. Once your account is closed, you cannot see your past transactions through Cash App. If you need records for taxes or disputes, take screenshots or write down the information before you close. Cash App support may be able to provide transaction records in some cases, but it is easier to save them yourself first.