How to close your Cash App account
You can close your Cash App account directly in the app on your phone. The process takes a few minutes and removes your account from Cash App's system, though Cash App keeps transaction records for their own compliance purposes. Once closed, you cannot send or receive money through that account, and you will need to create a new one if you want to use Cash App again later.
Before you close the account, move any remaining balance out first — Cash App will not close an account that still holds money. After the account is closed, you lose access to your transaction history within the app, so take screenshots of anything you need to keep.
Key Takeaways
- You must have a zero balance in your Cash App account before closing it; any remaining money must be transferred or withdrawn first.
- Closing your account removes it permanently from the app, and you cannot recover transaction history after closure.
- The closure process happens entirely within the Cash App mobile app — there is no website version or phone number to call.
- If you have a Cash App debit card, you should deactivate or destroy it before closing your account to prevent accidental use.
- After closure, Cash App retains your transaction records for regulatory reasons, even though you cannot see them in the app.
Move your money out of Cash App first
Cash App will not let you close an account with a balance remaining. Open the app and check your balance by tapping the Cash or Money icon at the bottom of the screen. If you have money there, you have two options: transfer it to your linked bank account or send it to another Cash App user.
To transfer to your bank account, tap the balance, then tap "Transfer to Bank." Choose the amount and the bank account you want it to go to. Transfers to a linked debit card take one to three business days; transfers to a linked savings account take one to three business days as well. If you do not have a bank account linked, you can add one during this step by entering your routing number and account number.
If you prefer to send the money to someone else, open a conversation with that person in Cash App, tap the dollar sign, enter the amount, and confirm. That person will receive the money in their Cash App account when ready.
Deactivate your Cash App debit card
If you have a Cash App debit card, deactivate it before closing your account. Open the app, tap the Cash Card icon at the bottom, then tap the card itself. Scroll down and tap "Deactivate Card." This prevents the card from being used after your account closes.
If you want to destroy the physical card, you can cut it up or throw it away after deactivation. Deactivation stops it from working, so the card cannot be used even if someone finds it.
Close your account in the app settings
Once your balance is zero and your card is deactivated, open Cash App and tap your profile icon in the top left corner. Scroll down and tap "Settings." Look for an option labeled "Close Account" or "Account Information" — the exact wording varies by app version, but it will be in the Settings menu.
Tap the close account option. Cash App will ask you to confirm that you want to close the account and may ask why. You do not have to provide a reason, but you can if you want to. Confirm the closure. The app will show a message confirming that your account has been closed.
What happens after you close your account
After closure, you cannot log back into that Cash App account. Any pending transfers or payments will be cancelled. If someone tries to send you money, the transfer will fail because your account no longer exists.
Cash App keeps records of all your past transactions for tax and legal purposes, even after you close the account. You will not be able to see these records in the app, but Cash App has them on file. If you need a record of a transaction for tax purposes or a dispute, you can contact Cash App support through the app (before closing) or through their website to request transaction details.
If you want to use Cash App again in the future, you will need to create a new account with the same or a different phone number and email address.
If you cannot close your account
The most common reason an account will not close is an outstanding balance. Check your balance again and make sure it shows zero. Sometimes a pending transfer or a hold on funds can prevent closure — wait for pending transactions to complete, then try again.
If you have an active dispute or a flagged transaction, Cash App may not let you close the account until the issue is resolved. Contact Cash App support through the app by tapping your profile icon, then "Support," then "Contact Us." Explain that you want to close your account and ask what is preventing closure.
If you are locked out of your account or cannot access the app, you can still contact Cash App support through their website. They can help you regain access or close the account on your behalf, though you will need to verify your identity.
Frequently Asked Questions
Can I reopen my Cash App account after closing it?
No, once closed, that specific account cannot be reopened. You can create a new Cash App account with the same phone number or email, but it will be treated as a new account with no connection to the old one. Your old transaction history will not transfer to the new account.
What happens to my Cash App direct deposits after I close my account?
Direct deposits will fail if your account is closed. If your employer or a government agency sends money to your closed Cash App account, the transfer will bounce back to the sender. Before closing, update your direct deposit information with your employer or the relevant agency to point to a different bank account.
Do I need to unlink my bank account before closing Cash App?
You do not have to unlink your bank account, but it is a good idea. Tap your profile icon, then "Settings," then "Linked Bank Accounts," and remove any accounts you no longer want connected to Cash App. This prevents accidental transfers if someone gains access to your information.
Will closing Cash App affect my credit score?
No. Cash App is not a bank and does not report account activity to credit bureaus. Closing your Cash App account has no impact on your credit score or credit history. It is straightforward a payment app, not a credit product.
Can Cash App close my account without my permission?
Yes, Cash App can close an account if they detect fraud, repeated policy violations, or suspicious activity. If this happens, you will receive a notification in the app or by email. If you believe your account was closed in error, contact Cash App support to explain your situation and request a review.