Access your World Market credit card account online
The World Market credit card portal is run by Comenity Bank, the company that issues the card. To log in, go to worldmarket.com/creditcard or visit the Comenity Bank portal directly at creditcard.comenity.com/worldmarket. You will need your card number and a password you created when you first set up your online account.
If you have never logged in before, you will need to register. Have your World Market credit card and a valid email address ready. The registration process takes about five minutes and creates the login credentials you will use every time you check your account.
Key Takeaways
- Log in through worldmarket.com/creditcard or directly at creditcard.comenity.com/worldmarket using your card number and password.
- New cardholders must register first, which requires your card number, email address, and a password you create yourself.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Once logged in, you can view your balance, make payments, read statements, and update your contact information.
- If you cannot log in after trying password reset, contact Comenity Bank customer service at the number on the back of your card.
Register for your first login
Go to creditcard.comenity.com/worldmarket and select "Register" or "New User." Enter your World Market credit card number exactly as it appears on the front of your card. You will also need to provide your email address — this is where password reset links and account notifications will be sent.
Create a password that is at least 8 characters long and includes uppercase letters, lowercase letters, and numbers. Write it down somewhere safe or use a password manager. You will use this same password every time you log in, so choose something you can remember but others cannot guess.
After you submit your registration, Comenity Bank will send a confirmation email to the address you provided. Open that email and follow the link to complete your registration. Your account is now active and ready to use.
Log in to your account and view your balance
Once you are registered, go to creditcard.comenity.com/worldmarket and enter your card number in the first field. Enter your password in the second field. Select "Log In." You will be taken to your account dashboard.
Your dashboard shows your current balance, available credit, and recent transactions. You can also see your credit limit, the date your statement closes each month, and your minimum payment due. If you have set up automatic payments, those will appear here as well.
The portal stays logged in for a period of time, but you will be automatically logged out after a period of inactivity for security reasons. Always log out manually if you are using a shared computer or a public device.
Make a payment through the portal
From your account dashboard, select "Make a Payment" or "Pay Now." You can pay your full balance, your minimum payment, or any amount in between. Enter the amount you want to pay and select your payment method — you can pay from a checking account, savings account, or debit card.
If you pay from a bank account, provide your routing number and account number. If you pay by debit card, enter the card number, expiration date, and CVV. Comenity Bank will process the payment and show you a confirmation number. Keep this number for your records.
Payments made before 8 p.m. Eastern Time on a business day usually post to your account the next business day. Payments made after 8 p.m. or on weekends and holidays may take an additional day to process.
Reset your password if you forget it
On the login page, select "Forgot Password." Enter your card number and the email address associated with your account. Comenity Bank will send a password reset link to that email address within a few minutes.
Open the email and click the reset link. You will be taken to a page where you can create a new password. Follow the same rules as before: at least 8 characters, with uppercase letters, lowercase letters, and numbers. After you submit your new password, you can log in when ready using it.
If you do not receive the reset email within 10 minutes, check your spam or junk folder. If it is not there, the email address on file may be incorrect. Contact Comenity Bank customer service to update your email address before trying again.
read statements and update your account information
Once you are logged in, you can read statements from the past 24 months as PDF files. Select "Statements" or "Documents" from the menu, choose the month you want, and select "read." These files are useful for tax records, budgeting, or disputing a charge.
You can also update your mailing address, email address, and phone number from your account settings. Select "Profile" or "Account Settings" and make your changes. These updates take effect when ready for online statements and notifications, but may take a few business days to update your mailing address for paper statements.
If you want to set up automatic payments so you never miss a due date, select "Autopay" or "Automatic Payments" and choose the amount and date. You can change or cancel automatic payments at any time from the same menu.
Troubleshoot login problems
If you see an error message that says your card number or password is incorrect, double-check that you are entering them exactly as they appear. Card numbers should have no spaces or dashes. Passwords are case-sensitive, meaning uppercase and lowercase letters are different.
If your account has been locked after multiple failed login attempts, wait 30 minutes and try again. If it remains locked, use the "Forgot Password" feature to reset your password, which will unlock your account.
If you are still unable to log in after resetting your password, or if you see a message that your account does not exist, contact Comenity Bank customer service. The phone number is on the back of your World Market credit card. Have your card number and email address ready when you call.
Frequently Asked Questions
Can I log in on my phone or mobile app?
Yes. Comenity Bank offers a mobile app called "Comenity" that you can read from the Apple App Store or Google Play. Log in with the same card number and password you use on the website. The app lets you check your balance, make payments, and view statements on the go.
What should I do if I see charges I don't recognize?
Log in to your account and select "Dispute a Transaction" or "Report Fraud." Describe the charge and explain why you believe it is incorrect. Comenity Bank will investigate and contact you within 10 business days. Do not ignore unknown charges — report them as soon as you see them.
Is it safe to log in on a public computer?
It is safer to log in only on your own computer or phone. If you must use a public computer, always log out when you are finished and clear the browser history. Never save your password in the browser. Consider using the mobile app instead, which is more find than a public web browser.
How do I set up a new password if I forgot the email address on my account?
Contact Comenity Bank customer service at the number on the back of your card. They can verify your identity and update your email address. Once your email is corrected, you can use the "Forgot Password" feature to reset your password.
Can I log in if my card has been reported lost or stolen?
No. Once you report your card lost or stolen, Comenity Bank deactivates it and you cannot log in with that card number. Call customer service to request a replacement card. Once you receive the new card, you can register for online access using the new card number.