Access your Walgreens credit card account through Synchrony Bank
The Walgreens credit card is issued and managed by Synchrony Bank, not by Walgreens directly. This means you log in through Synchrony's portal, not through the Walgreens website. You can reach the login page at www.mysynchrony.com or through the Synchrony mobile app available on iOS and Android.
When you first set up your account, Synchrony sends you login credentials by mail. You will need your card number and a password you create. If you have not yet created an online account, you can register at the same Synchrony website using your card number and personal information.
Key Takeaways
- Log in at www.mysynchrony.com or use the Synchrony mobile app — not the Walgreens website.
- You need your Walgreens credit card number and a password to access your account.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
- Two-factor authentication is available as an optional security feature once you are logged in.
- Customer service is available by phone at the number on the back of your card if you cannot log in.
Steps to log in on a computer
Go to www.mysynchrony.com in your web browser. Click the login field and enter your card number. In the password field, enter the password you created when you registered. Click "Sign In."
Once logged in, you will see your account dashboard showing your current balance, available credit, recent transactions, and payment due date. From this page you can make a payment, view your statement, update your contact information, or set up automatic payments.
Steps to log in on the Synchrony mobile app
read the Synchrony app from the Apple App Store or Google Play Store. Open the app and tap "Sign In." Enter your card number and password, then tap "Sign In" again.
The mobile app offers the same features as the website: you can check your balance, make payments, view transactions, and manage your account settings. The app also lets you set up payment reminders and receive notifications when your statement is ready.
What to do if you cannot remember your password
On the Synchrony login page, click "Forgot Password?" below the password field. Synchrony will ask you to verify your identity using either your email address or security questions you answered during registration. Follow the prompts to reset your password.
If you do not have access to the email address on file or cannot answer your security questions, call the customer service number on the back of your Walgreens credit card. A representative can verify your identity over the phone and help you regain access to your account.
Troubleshooting common login problems
If you see a message that your card number or password is incorrect, double-check that you are entering them exactly as they appear. Card numbers are case-sensitive in some systems, and passwords are always case-sensitive. Make sure Caps Lock is not on.
If your account is locked after multiple failed login attempts, wait 15 to 30 minutes before trying again. Synchrony locks accounts temporarily as a security measure. If the account remains locked after that time, contact customer service using the number on your card.
If the website or app is not loading, try clearing your browser cache and cookies, or try a different browser. If you are using the app, try closing it completely and reopening it. If problems continue, the Synchrony website may be down for maintenance — check back in a few minutes.
Setting up two-factor authentication for extra security
Two-factor authentication adds a second layer of security to your account. After you log in with your card number and password, Synchrony sends a code to your phone or email. You must enter this code to complete the login.
To turn on two-factor authentication, log in to your account, go to "Settings" or "Security," and look for the two-factor authentication option. Choose whether you want codes sent by text message or email, and follow the prompts to confirm your phone number or email address.
Making a payment after you log in
Once you are logged in, click "Make a Payment" or "Pay Now" on your account dashboard. Enter the amount you want to pay and choose your payment method — you can pay from a bank account or with a debit card. Select the date you want the payment to be processed.
Payments from a bank account usually take one to two business days to post to your account. Debit card payments may post the same day or the next business day. Synchrony will show you a confirmation number after you submit your payment — save this for your records.
Frequently Asked Questions
Is the Synchrony website the same as the Walgreens website?
No. The Walgreens credit card is issued by Synchrony Bank, so you manage it through Synchrony's website and app, not through Walgreens.com. Walgreens does not host the credit card portal.
Can I log in using my Walgreens account username?
No. Your Walgreens account and your Synchrony credit card account are separate. You must use your credit card number and Synchrony password to log in to your card account.
What should I do if I never received my login information?
Synchrony mails login credentials when your card is first issued. If you did not receive them, call the number on the back of your card and ask for help setting up your online account. A representative can verify your identity and walk you through registration.
Can I change my password after I log in?
Yes. Once logged in, go to "Settings," "Security," or "Account Settings" (the exact name varies). Look for "Change Password" and follow the prompts. You will need to enter your current password and then create a new one.
What if I see charges on my account that I do not recognize?
Log in to your account and review the transaction details. If a charge is fraudulent, call the customer service number on the back of your card right away. Synchrony has a fraud dispute process and can investigate unauthorized charges.