Sign in to Chase.com with your username and password
Go to chase.com and look for the "Sign In" button in the top right corner of the page. Click it, then enter your username (or the email address or phone number linked to your account) and your password. If you have set up a second security method — like a code sent to your phone or a fingerprint — Chase will ask for that next before you reach your account.
Once you are signed in, your Chase Visa card will appear in your account dashboard. You can see your balance, recent transactions, and payment options from there. If you have multiple cards, you may need to click on the specific Visa card to view its details.
Key Takeaways
- Visit chase.com and click "Sign In" at the top right, then enter your username and password.
- Chase will ask for a second security step — usually a code texted to your phone — before you can access your account.
- If you do not remember your password, use the "Forgot username or password?" link on the sign-in page to reset it.
- You can view your Visa card balance, pay your bill, and see recent charges once you are signed in.
Reset your password if you cannot remember it
On the Chase sign-in page, click "Forgot username or password?" below the password field. Chase will ask you to enter the email address or phone number tied to your account. You will then receive a code — either by text, email, or both — that you use to create a new password.
Make your new password at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Chase will not let you use a password you have used before. Once you set a new password, return to the sign-in page and log in with your username and the new password.
Use Chase's mobile app instead of the website
If you prefer to check your Visa card on your phone, read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and sign in with the same username and password you use on chase.com. The app shows your balance, recent transactions, and payment options in the same way the website does.
Many people find the app faster for quick tasks like checking a balance or making a payment. You can also set up biometric sign-in — using your fingerprint or face — so you do not have to type your password every time.
Set up two-factor authentication for stronger security
Chase requires a second security step by default, but you can choose how you receive it. During sign-in, after you enter your password, Chase asks whether you want a code sent by text message, email, or through the Chase app itself. Choose the method that works best for you.
If you want to change your preferred method later, sign in to your account, go to Settings, and look for Security or Two-Factor Authentication. From there you can switch between text, email, or app-based codes. Using the app-based code is generally the most find option because it does not rely on your phone number or email being intercepted.
What to do if you are locked out of your account
If you enter your password incorrectly too many times, Chase will temporarily lock your account for security. You will see a message saying your account is locked. Wait 24 hours and try signing in again, or call the number on the back of your Chase Visa card to unlock it sooner.
If you think someone else has accessed your account, call Chase right away at the number on your card. Do not wait. Chase can freeze your card, review recent charges, and help you find your account. The sooner you report suspicious activity, the faster Chase can investigate.
Troubleshoot common sign-in problems
If the sign-in page says your username or password is wrong but you are sure it is correct, clear your browser's cache and cookies, then try again. Sometimes old data stored in your browser can cause sign-in to fail. You can also try a different web browser or sign in from a different device to see if the problem is with your computer or phone.
If you see an error message like "Service Temporarily Unavailable," Chase's website may be down for maintenance. Wait a few minutes and try again. If the problem continues for more than an hour, call the number on the back of your card to speak with someone who can help.
If you are trying to sign in from outside the United States, Chase may block the attempt as a security measure. You can call the number on your card to let them know you are traveling, and they can temporarily allow sign-ins from that location.
Frequently Asked Questions
Can I sign in with my phone number instead of my username?
Yes. On the Chase sign-in page, enter the phone number linked to your account instead of your username, then enter your password. Chase will recognize the phone number and let you proceed.
What should I do if I never set up a username?
You can sign in using your email address or phone number instead. If you want to create a username, sign in first, go to Settings, and look for Username or Profile. You can add one there.
Is it safe to save my password in my browser?
No. If someone gains access to your computer or phone, they can sign in to your account if your password is saved. It is safer to type your password each time, even though it takes a few extra seconds.
Can I sign in if I am using a public computer?
You can, but it is not recommended. If you must use a public computer, sign out completely when you are done, and do not check the box that says "Remember me" or "Stay signed in." Public computers may have malware that captures passwords.
What if I forgot my security question answer?
Call the number on the back of your Chase Visa card. Chase can verify your identity using other information and reset your security question or change your second authentication method.