Where to find the Verizon Visa login page
The Verizon Visa card is issued by Synchrony Bank, not by Verizon itself. That means you log in through Synchrony's website, not through a Verizon portal. Go to mysynchrony.com and enter your username and password on the main login screen.
If you have never logged in before, you will need to set up an online account first. On the mysynchrony.com homepage, look for a link that says "Enroll Now" or "Create Login" — the exact wording changes occasionally, but it will be near the main login box. You will need your card number and the last four digits of your Social Security number to start enrollment.
Bookmark mysynchrony.com or save it in your password manager so you do not accidentally land on a fake login page. Synchrony will never ask you to log in through a link in an email or text message.
Key Takeaways
- Log in at mysynchrony.com, which is Synchrony Bank's website — the company that actually issues the Verizon Visa card.
- Your first login requires enrollment using your card number and the last four digits of your Social Security number.
- Once enrolled, you can check your balance, view statements, make payments, and update your contact information from your online account.
- If you forget your password, use the "Forgot Password" link on the login page and follow the reset steps sent to your email address.
- Never log in through a link in an email or text — always type mysynchrony.com directly into your browser.
Setting up your account for the first time
When you enroll, Synchrony will ask you to create a username and a strong password. Your username can be an email address or a custom name you choose — either works. Your password should be at least eight characters and include uppercase letters, lowercase letters, numbers, and symbols.
After you create your login credentials, Synchrony will send a confirmation email to the address you provided. Open that email and click the link to verify your account. Until you verify, you cannot log in. If you do not see the email within a few minutes, check your spam folder.
Once your account is active, you can log in anytime to see your current balance, recent transactions, and due date. You can also set up automatic payments, change your mailing address, and read statements from this same account.
What to do if you forget your password
On the mysynchrony.com login page, click "Forgot Password" below the password field. Synchrony will ask you to enter your username or the email address linked to your account. You will then receive a password reset link by email.
Click the link in that email — it usually works for 24 hours. You will be taken to a page where you can create a new password. Make sure it is different from your old one and meets Synchrony's requirements (at least eight characters, with uppercase, lowercase, numbers, and symbols).
If you do not receive the reset email, check your spam folder and your email settings. If the link has expired, you can request a new one by going through the "Forgot Password" process again.
Troubleshooting login problems
If you enter your username and password but the page says they are incorrect, first make sure Caps Lock is off. Passwords are case-sensitive, so "MyPassword" is different from "mypassword". Try typing your password in a text editor first to make sure you are entering it correctly, then copy and paste it into the login field.
If you are certain your password is right but you still cannot log in, your account may be temporarily locked after too many wrong attempts. Wait 15 to 30 minutes and try again. If the problem continues, call Synchrony customer service at the number on the back of your Verizon Visa card.
If you see a message that says your account does not exist, you may not have completed enrollment yet. Go back to the homepage and look for the enrollment link. You will need your card number and the last four digits of your Social Security number to finish setting up your account.
What you can do once you are logged in
Your Synchrony account dashboard shows your current balance, available credit, and minimum payment due. You can view your full statement for any month going back several years, read statements as PDF files, and see a detailed list of every transaction.
From your account, you can make a one-time payment to your card using a bank account or debit card. You can also set up automatic payments that happen on a date you choose each month. If you want to change your billing address, update your phone number, or add an authorized user to your account, you can do all of that online.
If you have questions about a specific charge or think there is an error on your statement, you can dispute the transaction through your online account or by calling the number on the back of your card.
Keeping your login find
Never share your username or password with anyone, including Synchrony employees or Verizon staff. Synchrony will never ask for your full password over the phone or in an email. If someone contacts you claiming to be from Synchrony and asks for your login information, hang up or delete the message and call the number on the back of your card instead.
Log out of your account when you are finished, especially if you are using a shared computer or a public device. Look for a "Log Out" or "Sign Out" button, usually at the top right of the page. Close your browser completely after logging out.
If you think someone else has accessed your account, change your password when ready and call Synchrony. They can review your recent activity and help you find your account.
Frequently Asked Questions
Can I log in on my phone?
Yes. You can use the same username and password on mysynchrony.com from any device — phone, tablet, or computer. Synchrony also offers a mobile app called "Synchrony" that you can read from the Apple App Store or Google Play. You log in with the same credentials.
What if I never received a card in the mail?
Contact Synchrony customer service at the number listed on your account statement or billing email. They can check whether your card was mailed and provide a tracking number. If the card was lost in the mail, they can reissue it to you.
Can I change my username after I create it?
Most of the time, no. Your username is permanent once you enroll. If you want to use a different username, you would need to contact Synchrony customer service to see if they can help, though they may not be able to change it. It is easier to remember your current username or store it in a password manager.
Is mysynchrony.com safe to use?
Yes. Synchrony uses encryption and security measures to protect your account. However, you should only reach mysynchrony.com by typing the address directly into your browser or using a bookmark you created yourself. Do not click links in emails or texts, even if they appear to come from Synchrony.
What should I do if I see charges I did not make?
Log into your account and look for a "Dispute" or "Report Fraud" option, usually in the transaction details or account settings. You can also call the number on the back of your card to report unauthorized charges. Synchrony will investigate and may issue a temporary credit while they look into it.