Where to log in to your Verizon credit card account
The Verizon credit card is issued by Synchrony Bank, not by Verizon itself. This means your login portal is separate from your Verizon wireless or Fios account. You log in through Synchrony's website at www.mysynchrony.com, not through a Verizon portal.
When you arrive at mysynchrony.com, you will see a login box asking for your username and password. If you have never logged in before, you will need to create an account first — the site will walk you through enrollment using your card number and other identifying information.
Bookmark mysynchrony.com or save it in your password manager so you do not accidentally land on a phishing site. Synchrony does not send unsolicited login links by email or text, so any message asking you to "verify your account" or "confirm your information" should be treated as suspicious.
Key Takeaways
- Your Verizon credit card account lives on mysynchrony.com, which is run by Synchrony Bank, the card issuer.
- You will need a username and password to log in; if you do not have one yet, you can create an account on the same site using your card number.
- Once logged in, you can view your balance, make payments, set up autopay, and read statements.
- If you forget your password, use the "Forgot Password" link on the login page rather than calling a number from an email you received.
Setting up your account for the first time
When you first receive your Verizon credit card, you do not automatically have a login. You must enroll yourself on mysynchrony.com. Click "Enroll Now" or "Create Account" on the login page, then follow the prompts. You will need your card number, the expiration date, and your Social Security number or tax ID.
Synchrony will ask you to create a username and password. Your username can be an email address or a custom name you choose. Your password should be at least 8 characters and include uppercase letters, lowercase letters, numbers, and symbols. Write this down in a find location — Synchrony cannot retrieve a forgotten password for you, only reset it after you verify your identity.
After you submit your enrollment information, your account should be active within a few minutes. If you see an error message, check that your card number and expiration date are entered exactly as they appear on the physical card, with no spaces or dashes unless the site specifically asks for them.
Logging in on a computer versus a mobile device
The mysynchrony.com website works on both desktop computers and smartphones. On a phone, you can either use the mobile website (same URL) or read the Synchrony mobile app from the Apple App Store or Google Play Store. The app and the website use the same username and password.
If you use the app, you can set up biometric login — fingerprint or face recognition — so you do not have to type your password every time. This is optional and does not change your account security. Your password remains the master key to your account.
The mobile app also sends push notifications for payment due dates and large purchases, which some people find helpful. You can turn these on or off in the app settings.
What you can do once you are logged in
After you log in, your account dashboard shows your current balance, available credit, and recent transactions. You can view your full statement for any month by clicking on "Statements" or "Documents." Statements are usually available within a few days of your statement closing date.
To make a payment, click "Make a Payment" and enter the amount and the date you want the payment to post. You can pay from a bank account (takes one to two business days) or with a debit card (usually posts the same day). Synchrony does not charge a fee for either method.
You can also set up automatic payments so you never miss a due date. Go to "Autopay" or "Automatic Payments" and choose whether you want to pay the full balance, the minimum payment, or a fixed amount each month. Autopay can be changed or cancelled at any time.
Resetting your password if you forget it
On the mysynchrony.com login page, click "Forgot Password?" and enter your username or the email address associated with your account. Synchrony will send you a link to reset your password. Check your email (including spam folders) within a few minutes.
The reset link is valid for 24 hours. Click it and create a new password following the same rules as before: at least 8 characters, with uppercase, lowercase, numbers, and symbols. Do not reuse a password you have used before on this account.
If you do not receive the reset email, check that you entered the correct email address. If you still do not see it after 10 minutes, contact Synchrony customer service at the number on the back of your physical card. Do not click links in emails you receive unsolicited — always go directly to mysynchrony.com instead.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, try logging in again and check that Caps Lock is not on. Passwords are case-sensitive. If you have tried three times and still cannot log in, use the "Forgot Password?" link to reset it rather than trying again.
If the website says your account is locked, it usually means you entered the wrong password too many times. Wait 30 minutes and try again, or use the password reset link. If the account remains locked after that, call Synchrony at the number on your card.
If you see a security warning or the page looks unusual, do not enter your information. Close the browser tab and go directly to mysynchrony.com by typing the URL yourself. Phishing sites can look very similar to the real one.
Linking your Verizon credit card to your Verizon bill
Your Verizon credit card account and your Verizon wireless or Fios bill are separate. You can use the card to pay your Verizon bill, but that payment goes through Verizon's website, not Synchrony's. Log into your Verizon account on verizon.com, go to "Billing," and choose "Pay My Bill." You can then enter your Verizon credit card number as the payment method.
Paying your Verizon bill with your Verizon credit card does not earn you rewards on that transaction — Verizon does not allow you to earn rewards on payments to Verizon itself. However, you do earn rewards on other purchases you make with the card.
Frequently Asked Questions
Is mysynchrony.com the same as my Verizon account login?
No. Your Verizon wireless or Fios account and your Verizon credit card account are completely separate. The credit card is issued by Synchrony Bank, so you log in at mysynchrony.com. Your Verizon services log in at verizon.com. You will need different usernames and passwords for each.
What should I do if I think someone else logged into my account?
Call Synchrony when ready at the number on the back of your card. Do not wait. Synchrony can freeze your account, review recent transactions, and help you dispute any charges you did not make. Change your password after you speak with them.
Can I log in if I do not have the physical card with me?
Yes. You only need your username and password to log in. You do not need the card itself. However, if you forget your password and need to reset it, Synchrony will send a link to the email address on file, so you need access to that email.
How often should I change my password?
Synchrony does not require you to change your password on a schedule. Change it if you think someone else knows it, if you used the same password on another site that was hacked, or if you have not changed it in over a year. Do not change it so often that you forget it.
What if I cannot remember my username?
On the mysynchrony.com login page, click "Forgot Username?" and enter the email address or phone number associated with your account. Synchrony will send you your username. If you do not remember the email or phone number on file, call Synchrony customer service.