Access your Upromise account through the Upromise website or mobile app
To log into your Upromise credit card account, go to upromise.com and select the login option in the top right corner of the homepage. Enter the email address or username associated with your account, then your password. If you have the Upromise mobile app installed on your phone, you can also log in there using the same credentials.
The login page will ask whether you are logging in as a cardholder or as a member of the rewards program. Make sure you select the correct option — cardholders access their card account and statements, while program members track education savings rewards. If you are unsure which one applies to you, select cardholder first, as that is the credit card login path.
Once you are logged in, you will see your account dashboard with your current balance, recent transactions, and available credit. From this dashboard you can pay your bill, view statements, update your contact information, and manage your rewards.
Key Takeaways
- Log in at upromise.com by entering your email address or username and password in the top right corner.
- You can also log in through the Upromise mobile app using the same username and password.
- Select "cardholder" on the login page if you are accessing your credit card account rather than the rewards program.
- Your account dashboard shows your balance, recent charges, and available credit once you are logged in.
What to do if you forgot your password
On the Upromise login page, select "Forgot password?" below the password field. Enter the email address associated with your account. Upromise will send you a password reset link to that email address within a few minutes.
Click the link in the email to create a new password. Your new password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as ! or #). Once you have created your new password, return to the login page and sign in with your email address and the new password.
If you do not receive the password reset email within 10 minutes, check your spam or junk folder. If the email is not there, return to the login page and try the password reset process again, making sure you entered the correct email address.
Logging in on the Upromise mobile app
read the Upromise app from the Apple App Store or Google Play Store. Open the app and select "Sign In" at the bottom of the welcome screen. Enter your email address or username and your password, then tap "Sign In."
The first time you log in on the app, you may be asked to verify your identity by entering a code sent to your phone or email. This is a security step to confirm that you are the account holder. Enter the code when prompted, and you will be logged in.
If you want the app to remember your login, you can select "Remember me" before signing in. This means you will not have to enter your password every time you open the app, though you may still be asked to verify your identity occasionally for security reasons.
What you can do once you are logged in
Your Upromise account dashboard displays your current card balance, credit limit, and available credit. You can view a list of recent transactions, organized by date, with the merchant name and amount spent. You can also read or view your monthly statements in PDF format.
To make a payment, select "Make a Payment" from the dashboard menu. You can pay from a bank account or with another card. Enter the amount you want to pay and the date you want the payment to be processed. Upromise will confirm the payment details before you submit.
Under "Account Settings" or "Manage Account," you can update your mailing address, phone number, or email address. You can also set up automatic monthly payments, change your statement delivery method, or read tax documents if you need them for filing.
Troubleshooting login problems
If you are entering your password correctly but still cannot log in, clear your browser's cache and cookies, then try again. Sometimes stored data from previous sessions can interfere with login. You can also try logging in using a different web browser or a private browsing window.
If you are using the mobile app and login is not working, try uninstalling and reinstalling the app. Make sure your phone's operating system and the Upromise app are both updated to the latest version. Outdated software can cause login errors.
If you are still unable to log in after trying these steps, contact Upromise customer service. The phone number is on the back of your credit card. You can also use the "Contact Us" option on the Upromise website to send a message or request a callback.
Security tips for your Upromise login
Never share your password with anyone, including Upromise staff. Upromise will never ask you for your password via email or phone. If someone contacts you claiming to be from Upromise and asks for your password, do not provide it — this is a common scam.
Use a strong, unique password that you do not use for other accounts. If your password is the same as your email password or your bank password, change it to something different. This way, if one account is compromised, the others remain protected.
Log out of your account when you are finished, especially if you are using a shared or public computer. Select "Sign Out" or "Log Out" from the account menu. Do not straightforward close the browser window, as this may leave your session active.
Frequently Asked Questions
Can I log in to my Upromise account on a computer and a phone at the same time?
Yes. You can be logged in on multiple devices simultaneously. However, if you change your password on one device, you will be logged out on all other devices and will need to log in again with your new password.
What should I do if I see login attempts I did not make?
Contact Upromise customer service when ready. You can call the number on the back of your card or use the "Contact Us" option on the website. Upromise can review your account activity and help you find it if there has been unauthorized access.
How do I set up two-factor authentication for my Upromise account?
Log into your account and go to "Account Settings" or "Security Settings." Look for an option to enable two-factor authentication or multi-factor authentication. You will be asked to verify your phone number or email address, and then you will receive a code each time you log in from a new device.
Can I log in if my card has been reported lost or stolen?
Yes. You can still log into your online account even if your physical card has been deactivated. Contact Upromise to report the card lost or stolen, and they will send you a replacement card. Your online account remains active during this time.
What is the difference between my Upromise login and my bank's login?
Your Upromise login is separate from your bank's login. Upromise is the credit card issuer, so you log in to Upromise to manage your Upromise credit card account. If you also have a checking or savings account with the same bank, that account has its own separate login.