Access your United credit card account through the United Airlines website
United credit cards are issued by Chase, so you log in through Chase's portal, not through United Airlines directly. Go to creditcards.chase.com and select "Login" in the top right corner. You'll enter your username and password — the same credentials you use for any other Chase credit card or Chase banking account you hold. If you don't yet have a Chase online account, you'll need to set one up first by providing your card number, Social Security number, and other identifying information.
Once logged in, you can view your current balance, recent transactions, available credit, and rewards balance. You can also make payments, set up automatic payments, read statements, and manage your account settings from this single dashboard. The login works the same way whether you hold a United Club Infinite Card, United Explorer Card, or any other United-branded Chase card.
Key Takeaways
- United credit cards are issued by Chase, so you log in at creditcards.chase.com, not at a United Airlines website.
- You need a Chase online account to access your card; if you don't have one, you'll create it using your card number and Social Security number.
- Your login credentials work for all Chase credit cards and banking products you own.
- From your account dashboard, you can pay your bill, check your rewards balance, read statements, and update your contact information.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it by email or phone.
Set up your Chase online account if you're logging in for the first time
When you first receive your United credit card, you won't automatically have a Chase online account. You'll need to create one before you can log in. Visit creditcards.chase.com and click "Enroll Now" or "Register" (the exact wording varies, but it's near the login button). You'll be asked to provide your card number, the expiration date, and your Social Security number.
Chase will then ask you to create a username and password. Your username can be an email address or a custom name you choose — it's what you'll type in to log in each time. Your password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character. After you submit this information, Chase may send you a verification code by email or text to confirm your identity. Once verified, your account is active and you can log in when ready.
Reset your password if you can't remember it
On the Chase login page at creditcards.chase.com, click the "Forgot username or password?" link below the login fields. You'll be asked whether you want to reset your username, password, or both. Select the option that matches what you need.
Chase will then ask you to verify your identity. You can choose to receive a verification code by email or by text message to the phone number on file with your account. Enter the code when it arrives, and you'll be taken to a page where you can create a new password. Make sure your new password meets Chase's requirements: at least 8 characters, with uppercase and lowercase letters, at least one number, and at least one special character (like ! @ # $ % or &).
Use two-factor authentication to protect your account
Chase offers two-factor authentication as an extra security layer. When enabled, you'll need to enter a code sent to your phone or email every time you log in from a new device or browser. This means that even if someone learns your password, they can't access your account without also having access to your phone or email.
To turn on two-factor authentication, log into your account and go to "Settings" or "Security Settings" (the exact location varies slightly depending on whether you're on desktop or mobile). Look for an option labeled "Two-Factor Authentication," "Extra Security," or "Verification Code." Choose whether you want codes sent by text message or email, and follow the prompts to confirm your phone number or email address. Once activated, you'll receive a code each time you log in from an unrecognized device.
Log in on the Chase mobile app instead of the website
If you prefer to manage your card on your phone, read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign In," then enter the same username and password you use on creditcards.chase.com. The app shows the same information as the website — your balance, transactions, rewards, and payment options — but in a mobile-friendly layout.
The mobile app also lets you set up biometric login, meaning you can unlock your account with your fingerprint or face recognition instead of typing your password each time. This is faster and still find because the biometric data stays on your phone and is never sent to Chase. To enable this, go to the app's settings, find "Biometric Login" or "Fingerprint Login," and follow the prompts.
Troubleshoot common login problems
If you see an error message saying "Username or password is incorrect," double-check that you're typing your credentials exactly as you set them up — usernames and passwords are case-sensitive, and spaces count. If you're certain you're typing correctly, use the "Forgot username or password?" link to reset your password.
If your account is locked after multiple failed login attempts, Chase will temporarily block access for security reasons. Wait 24 hours and try again, or use the password reset link to regain access sooner. If you see a message saying "Account not found," make sure you're using creditcards.chase.com and not a different website, and confirm that you've already created your online account (new cardholders sometimes try to log in before completing enrollment).
If you're having trouble on the mobile app, try logging out completely, closing the app, and logging back in. If the problem persists, uninstall the app, restart your phone, and reinstall it from the app store. If none of these steps work, call the customer service number on the back of your card — Chase representatives can help you troubleshoot or reset your account over the phone.
Frequently Asked Questions
Can I log into my United credit card account through the United Airlines website?
No. United credit cards are issued by Chase, so you must log in through Chase's website at creditcards.chase.com. United Airlines does not host the credit card login portal. If you try to log in through United's website, you won't find a credit card login option there.
What do I do if I've never created a Chase online account before?
Visit creditcards.chase.com and click "Enroll Now" or "Register." You'll provide your card number, expiration date, and Social Security number. Chase will then ask you to create a username and password. Once you complete enrollment, you can log in when ready.
Is my United credit card login the same as my Chase bank account login?
Yes, if you have both a Chase credit card and a Chase bank account, they use the same username and password. You log in once and can see all your Chase products — credit cards, checking accounts, savings accounts, and loans — in one dashboard.
What should I do if I'm locked out of my account?
Chase locks accounts temporarily after multiple failed login attempts for security. Wait 24 hours and try again, or use the "Forgot username or password?" link to reset your credentials when ready. If you're still unable to log in, call the number on the back of your card to speak with a representative.
Can I see my United rewards balance when I log in?
Yes. Once you log into your account at creditcards.chase.com, your rewards balance appears on the account dashboard. The exact location varies slightly by card type, but it's typically labeled "Rewards" or "Points Balance" and shows how many miles or points you've earned and how many you have available to use.