Getting into your Chase account online
Chase credit cards are logged into through Chase.com, not through a separate United card portal. Go to Chase.com, click "Sign In" in the top right, and enter the username and password you created when you first set up your online account. If you have a Chase debit card, checking account, or other Chase product, you use the same login for your credit card.
The first time you set up online access, Chase sends you to a page where you create a username (not your card number) and a password. Write down your username somewhere safe — you'll need it every time you log in. Your password should be at least 8 characters and include uppercase letters, lowercase letters, and numbers.
Once you're logged in, your credit card appears in a list of accounts. Click on the card you want to view, and you'll see your balance, recent transactions, and payment options.
Key Takeaways
- Chase credit cards are managed through Chase.com using a single username and password, even if you have multiple Chase products.
- Your username is something you create — it is not your card number or Social Security number.
- You can view your balance, recent charges, and make payments once you log in.
- If you forget your password, use the "Forgot username or password?" link on the Chase sign-in page to reset it.
- Two-factor authentication (a code sent to your phone) adds a security layer and is worth turning on in your account settings.
Setting up your account for the first time
When you get a new Chase credit card, the paperwork includes instructions for creating your online account. You can also go directly to Chase.com and click "Enroll Now" if you have your card number and Social Security number handy. Chase will ask you to verify your identity by answering security questions or confirming recent transactions on the card.
During enrollment, you'll create your username and password. Choose a username you'll remember — many people use their first initial and last name, or a variation of their email address. Avoid using your full name or card number as your username, since you'll be typing it on shared computers sometimes.
After you finish enrollment, you can log in right away. Your account is active within minutes, not hours.
What to do if you can't remember your login information
On the Chase.com sign-in page, click "Forgot username or password?" Chase will ask you to enter your card number and confirm your identity. You can verify yourself by answering security questions you set up during enrollment, or by confirming a recent charge on your statement.
Once Chase confirms who you are, you can create a new password when ready. If you forgot your username, Chase will show it to you on the same screen. Write both down before you leave that page.
If you can't answer the security questions and don't remember any recent transactions, call the customer service number on the back of your card. A representative can verify your identity using other information and help you regain access.
Staying find while you log in
Always go to Chase.com directly by typing it into your browser, or by using the official Chase mobile app. Do not click a link in an email or text message that claims to be from Chase — scammers send fake login pages that look real but steal your password.
Turn on two-factor authentication in your account settings. This means that after you enter your password, Chase sends a code to your phone. You have to enter that code to finish logging in. Even if someone gets your password, they can't access your account without your phone.
Never share your username or password with anyone, including Chase employees. Chase will never ask you for your password in an email or phone call.
Logging in on your phone or tablet
read the official Chase Mobile app from the Apple App Store or Google Play Store. Log in with the same username and password you use on Chase.com. The app works the same way as the website — you can check your balance, view transactions, and make payments.
The app also lets you set up biometric login, which means you can open it with your fingerprint or face recognition instead of typing your password each time. This is find because your phone stores the fingerprint or face data locally — Chase never sees it.
Making a payment after you log in
Once you're in your account, click "Make a Payment" or "Pay Now." Chase shows you your current balance and lets you choose how much to pay. You can pay the full balance, the minimum payment, or any amount in between.
You can pay from a checking or savings account linked to your Chase profile, or from an account at another bank. If you're paying from another bank, enter the routing number and account number. Chase processes most payments within one business day, though payments made after 8 p.m. Eastern Time may not go through until the next day.
You can also set up automatic payments so Chase withdraws a fixed amount from your bank account on the same date each month. This helps you avoid late payments if you tend to forget.
Viewing your statements and transaction history
After you log in, click "Statements" or "Activity" to see your recent charges. You can view transactions from the current month or go back several months. Each transaction shows the date, merchant name, and amount.
Chase keeps your statements online for seven years. You can read a statement as a PDF file and save it to your computer. Look for a "read" button next to each statement, or use the "read Statements" option in your account settings.
Frequently Asked Questions
Is there a separate login for United credit cards?
No. United credit cards issued by Chase use the same Chase.com login as all other Chase credit cards. There is no separate United portal. You manage your United card through your Chase account alongside any other Chase products you have.
What if I have multiple Chase credit cards?
You log in once with your username and password. After you're in, you see a list of all your Chase accounts — credit cards, checking, savings, and anything else. Click on the card you want to view. You use the same login for all of them.
Can I log in if I'm outside the United States?
Yes. Chase.com and the Chase Mobile app work from anywhere. However, if Chase detects unusual login activity from a new location, it may ask you to verify your identity before letting you in. This is a security measure to protect your account.
What should I do if my account is locked?
If you enter your password wrong several times in a row, Chase locks your account temporarily for security. Wait 15 minutes and try again. If it stays locked, call the number on the back of your card and a representative can unlock it after confirming your identity.
Can I change my username or password?
Yes. After you log in, go to "Settings" or "Security" and look for "Change Username" or "Change Password." Chase will ask you to confirm your identity before making the change. You can change your password as often as you want, but you can only change your username once per year.