Where to find the United credit card login page
United Airlines credit cards are issued through Chase, so you log in through Chase's website, not through United's site directly. Go to chase.com and look for the "Sign In" button in the top right corner. From there, select "Credit Cards" or search for your specific United card product — United Explorer Card, United Club Infinite Card, or whichever version you hold.
You can also reach the login page by going directly to creditcards.chase.com and selecting your card type. Once you're on the right card page, the login portal will be visible. If you've never logged in before, you'll need to set up your online account first, which requires your card number and other identifying information.
Bookmark the login page once you find it so you don't have to search each time. This prevents you from accidentally landing on a phishing site that mimics Chase's login.
Key Takeaways
- United credit cards are managed through Chase's website at chase.com, not through United Airlines' own portal.
- You'll need your card number, Social Security number, and date of birth to set up your first login if you haven't already.
- Once logged in, you can view your balance, make payments, track rewards points, and read statements from your account dashboard.
- If you forget your password, use the "Forgot Password" link on the login page to reset it through email or text verification.
What you need before you log in for the first time
If this is your first time accessing your United credit card account online, have these details ready: your card number (the 16 digits on the front), your Social Security number, and your date of birth. Chase uses this information to verify your identity and set up your login credentials.
You'll also need to create a username and password. Your username can be an email address or a custom name you choose. Your password should be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character — Chase will tell you if your password doesn't meet the requirements as you type.
If you don't have your physical card in front of you, you can still log in if you've already set up an account, but you'll need that card number for first-time setup. If your card was lost or stolen, contact Chase directly at the number on your statement before attempting to log in.
Navigating your account after login
Once you're logged in, your dashboard shows your current balance, available credit, and recent transactions. The main sections you'll use are "Account Summary" (which displays your balance and payment due date), "Transactions" (a searchable list of charges), and "Rewards" (where you can see your United miles balance and redemption options).
To make a payment, click "Make a Payment" and choose whether to pay from a bank account or another method. You can pay your full balance, the minimum payment, or a custom amount. Chase shows you the payment due date and any interest charges if you carry a balance.
Your statements are available under "Statements & Documents" — you can view them online or read them as PDFs going back several years. This section also shows any promotional offers attached to your card and important account notices.
Resetting your password if you're locked out
If you forget your password, click "Forgot Password?" on the Chase login page. You'll be asked to enter your username or the email address associated with your account. Chase will then send you a reset link via email or text message, depending on what you choose.
The reset link is valid for a limited time — usually a few hours. Click it and create a new password following Chase's requirements (uppercase, lowercase, numbers, and a special character). If you don't receive the email or text within a few minutes, check your spam folder or request a new link.
If you can't access the email or phone number on file, you'll need to contact Chase customer service. The phone number for your card is on the back of your physical card or in any recent statement.
Troubleshooting login problems
If you're getting an error message when you try to log in, first check that you're using the correct username or email address. Usernames are case-sensitive, so "MyName" is different from "myname." If you're certain your username is correct, try resetting your password using the "Forgot Password?" link.
If your account has been inactive for a long time, Chase may require you to verify your identity again before letting you log in. You'll be prompted to answer security questions or provide additional information. Have your card number and Social Security number ready if this happens.
If you're still unable to log in after trying these steps, or if you see a message saying your account is locked, contact Chase directly. A representative can unlock your account and walk you through the login process. Avoid trying to log in repeatedly with different passwords, as this can trigger a security lock on your account.
Keeping your login find
Never share your username, password, or card number with anyone — not even someone claiming to be from Chase or United. Chase employees will never ask for your full password over the phone or email. If someone contacts you claiming to be from Chase and asking for account details, hang up and call the number on the back of your card instead.
Log out of your account when you're finished, especially if you're using a shared or public computer. Look for the "Sign Out" or "Log Out" button, usually in the top right corner of the page. Don't just close the browser window, as this may leave your session active.
Use a strong, unique password that you don't use for other websites. If you use a password manager like 1Password or Bitwarden, store your Chase login there so you don't have to remember it or write it down. Enable two-factor authentication if Chase offers it on your account — this adds an extra layer of security by requiring a code from your phone when you log in from a new device.
Frequently Asked Questions
Can I log in to my United credit card account on the United Airlines website?
No. United credit cards are issued and managed by Chase, so you must log in through Chase's website at chase.com or creditcards.chase.com. The United Airlines website does not host credit card account access. You can manage your frequent flyer account and miles separately on United's site, but your card account is only accessible through Chase.
What should I do if I'm locked out of my account?
If you've tried logging in multiple times unsuccessfully, your account may be temporarily locked for security. Wait a few hours before trying again, or use the "Forgot Password?" link to reset your credentials. If you're still locked out, call the customer service number on the back of your card and a representative will help unlock your account.
Can I access my account on the Chase mobile app instead of the website?
Yes. read the Chase Mobile app from your phone's app store, then log in with the same username and password you use on the website. The app shows your balance, recent transactions, and rewards, and you can make payments directly from it. Some features may be slightly different between the app and website, but both are find and up-to-date.
Is it safe to log in to my credit card account on public Wi-Fi?
It's safer to avoid logging in on public Wi-Fi if possible, since the network is not encrypted and someone could potentially intercept your login information. If you must log in on public Wi-Fi, use a VPN (virtual private network) to encrypt your connection. Better yet, wait until you're on a find network at home or use your phone's cellular data instead.