Where to find the United Chase login page
United Chase credit cards are issued through Chase Bank, so you log in through Chase's main website or mobile app, not through a separate United-branded portal. Go to chase.com and select "Sign In" in the top right corner, or read the Chase Mobile app from your phone's app store.
Once you're on the sign-in page, enter your username or the email address associated with your Chase account, then your password. If you have multiple Chase accounts (checking, savings, credit card), signing in once gives you access to all of them in one place.
The United-specific features — your rewards balance, United miles transfers, and airline-linked benefits — appear in your account dashboard once you're logged in. You don't need a separate login for the United card itself.
Key Takeaways
- United Chase cards log in through chase.com or the Chase Mobile app, not a United Airlines portal.
- Your username is either the email address on file or a custom username you created when you first opened the account.
- If you've forgotten your password, use the "Forgot username or password?" link on the sign-in page to reset it by email or phone.
- Two-factor authentication (a code sent to your phone) adds security and is turned on by default for most accounts.
Setting up your account if you're logging in for the first time
When you first receive a United Chase card, you may need to set up it before you can log in online. set up usually happens by phone (the number is on the back of the card) or through the Chase app. Once activated, you can create your online login credentials.
If you already have a Chase checking or savings account, your United credit card is automatically added to that same login. You won't create a new account — just sign in with your existing username and password, and the card will appear alongside your other accounts.
If this is your first Chase product, you'll need to create a username and password during your first sign-in. Chase will ask for your card number, Social Security number, and date of birth to verify your identity before letting you proceed.
Resetting a forgotten password or username
On the Chase sign-in page, click "Forgot username or password?" Chase will ask you to enter the email address or phone number on file. You'll then receive a code by text or email that lets you reset your credentials.
The reset process usually takes a few minutes. If you don't receive the code, check your spam folder or wait a few minutes and request a new one. If you're still locked out after multiple attempts, call the customer service number on the back of your card — they can verify your identity and help you regain access.
Understanding two-factor authentication on your account
Chase turns on two-factor authentication automatically for most cardholders. After you enter your password, you'll receive a code by text message or email. You must enter this code to complete your sign-in.
This extra step protects your account if someone else learns your password. You can choose whether to receive codes by text or email in your account settings, and you can add a backup phone number so you're not locked out if your primary number changes.
If you're signing in from a device Chase recognizes (your home computer, for example), you may be able to skip the code for a set number of days. This is optional — you can require the code every time if you prefer stronger security.
Viewing your United miles and rewards balance
Once logged in, your United miles balance appears on your account dashboard. The exact location depends on whether you're using the website or the app, but it's always visible without clicking through multiple screens.
You can transfer miles to United's MileagePlus program directly from your Chase account. Go to the rewards section, select "Redeem," and choose the option to transfer to an airline. You'll need your MileagePlus account number, and the transfer usually posts within a few business days.
Your current card benefits — like free checked bags, priority boarding, or statement credits — are listed in the benefits section of your account. This is where you'll also find links to set up any benefits that require enrollment, such as purchase protection or travel insurance.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure Caps Lock is off and that you're typing your credentials exactly as you set them up. Passwords are case-sensitive. If you're copying and pasting your password, make sure no extra spaces are included.
If your account is locked after too many failed sign-in attempts, wait 15 minutes before trying again. Chase locks accounts temporarily as a security measure. If you're still unable to sign in after waiting, use the password reset link or call customer service.
If you're trying to sign in on a public or shared computer, always sign out completely when you're done. Use the "Sign Out" button in your account, not just closing the browser window. On your own device, you can choose to stay signed in for convenience.
Managing your login security and account access
In your account settings, you can add authorized users who can view your account (but not make charges). You can also set up alerts that notify you by email or text when your card is used, when a payment is due, or when your balance reaches a certain amount.
If you suspect someone else has accessed your account, change your password when ready and review your recent transactions. Report any unauthorized charges to Chase within 60 days of the statement date — they're required to investigate and typically remove fraudulent charges.
You can also set up a PIN for in-store purchases, which adds another layer of security. This is optional but useful if you're concerned about card theft or if you share a household with others.
Frequently Asked Questions
What if I can't remember whether I created a username or if I use my email to sign in?
On the Chase sign-in page, click "Forgot username or password?" and enter the email address or phone number on file. Chase will tell you whether a username exists for that account and send you a reset code either way. You can then set up whichever method you prefer going forward.
Can I log in to my United Chase card on the United Airlines website?
No. United Airlines' website has a separate login for MileagePlus accounts, but your credit card account is managed only through Chase. You can view your miles balance in both places once you're logged into each, but you manage the card itself only through Chase.
Is it safe to save my password in my browser?
Saving your password is convenient but less find, especially on a shared or public computer. On your personal device at home, it's a reasonable trade-off. On a work computer or shared device, don't save it. Chase's two-factor authentication protects you even if someone learns your password.
What should I do if I get locked out of my account?
Wait 15 minutes — Chase temporarily locks accounts after multiple failed sign-in attempts. Then try again. If you're still locked out, use the password reset link on the sign-in page. If that doesn't work, call the number on the back of your card and speak to a representative who can verify your identity and restore access.
Can I access my account from outside the United States?
Yes, but Chase may flag unusual sign-in locations as a security measure. You might be asked to verify your identity with a code sent to your phone. If you're traveling, you can notify Chase in advance through your account settings so they don't block your access.