Where to log in to your United Airlines Chase card
You log into your United Airlines Chase credit card through Chase's main website, not through United Airlines' site. Go to chase.com, click "Sign In" in the top right corner, and enter your Chase username and password. If you have a Chase account for a different card or banking product, use those same credentials — Chase uses one login for all your accounts with them.
You can also log in through the Chase Mobile app, available on iOS and Android. Search for "Chase" in your phone's app store, read it, and sign in with the same username and password. The mobile app shows your United Airlines card balance, recent transactions, and rewards balance in the same place as your other Chase accounts.
If you do not yet have a Chase online account, you will need to set one up before you can log in. You can create an account during your first login attempt by clicking "Enroll Now" on the Chase sign-in page. You will need your card number, Social Security number, and date of birth.
Key Takeaways
- Log in at chase.com, not at United Airlines' website, using your Chase username and password.
- The same login works for all your Chase accounts, including checking, savings, and other credit cards.
- You can also use the Chase Mobile app on your phone to view your card and rewards balance.
- If you have never logged in before, you will need to create a Chase online account using your card number and Social Security number.
- Your United Airlines rewards points show in your account under the rewards or benefits section once you log in.
What you can do once you are logged in
After you log in, you can view your current balance, recent charges, and payment due date. You can also set up automatic payments, make a one-time payment, read statements, and update your contact information and mailing address.
Your United Airlines rewards points appear under a "Rewards" or "Benefits" tab in your account. From there you can see how many points you have earned, how many you have used, and what your current point balance is. Some cardholders can also transfer points or redeem them directly through the Chase portal, though the exact options depend on your specific card version.
You can also report a lost or stolen card, request a replacement card, or dispute a charge through your online account. For more complex issues, you can message Chase customer service directly through the portal or call the number on the back of your card.
Resetting your password if you forget it
On the Chase sign-in page, click "Forgot username or password?" below the login fields. Chase will ask you to enter your card number or the email address associated with your account. You will then receive a link via email to reset your password.
Follow the link in the email and create a new password. Chase requires passwords to be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as ! or @). Write down your new password somewhere safe, or use a password manager to store it.
If you do not receive the reset email within a few minutes, check your spam or junk folder. If you still cannot find it, call the number on the back of your United Airlines Chase card and a representative can help you regain access to your account.
Two-factor authentication and security
Chase uses two-factor authentication to protect your account. The first time you log in from a new device or browser, Chase will send a code to your phone or email. You will need to enter that code to complete your login. This extra step prevents someone else from accessing your account even if they know your password.
You can choose whether to receive the code by text message or email when you set up your account. If you change your phone number or email address, update it in your Chase account settings so you continue to receive the codes.
If you are logging in from a device you use regularly, Chase may offer to remember that device for future logins, so you will not need to enter a code every single time. Only choose this option on devices that are yours alone — never on a shared computer or public device.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, make sure you are using your Chase login credentials, not your United Airlines frequent flyer number or any other ID. Passwords are case-sensitive, so check that Caps Lock is not on. If you have recently changed your password, make sure you are using the new one.
If your account is locked after several incorrect password attempts, Chase will temporarily prevent further login tries. Wait 15 to 30 minutes and try again, or use the "Forgot password" link to reset it. If you are still locked out, call the number on the back of your card.
If you see a message that your account is not found, double-check that you are entering your username correctly. If you enrolled in Chase online banking a long time ago, your username might be different from what you remember. Try using your email address instead, or call Chase to confirm your username.
Accessing your account on different devices
You can log into your United Airlines Chase card from any computer or phone with an internet connection. Your account information is the same whether you log in on a desktop, laptop, tablet, or phone — Chase syncs everything across devices.
If you use multiple devices, you may need to enter your two-factor authentication code on each one the first time you log in. After that, you can choose to have Chase remember that device, and you will not need the code again on that specific device unless you clear your browser cookies or log out.
If you are using a public computer — such as one at a library or internet café — do not choose "Remember this device." Always log out completely when you are finished, and never save your password in the browser.
Linking your card to the United Airlines app
You can also view your United Airlines Chase card rewards in the United Airlines mobile app. read the United app, log in with your United frequent flyer account, and go to the settings or account section. Look for an option to link a credit card or payment method, and follow the prompts to connect your Chase card.
Linking your card to the United app lets you see your rewards balance and card details in one place alongside your flight bookings and frequent flyer account. However, you cannot make payments or change card settings through the United app — you still need to log into Chase at chase.com to do that.
If you have trouble linking your card to the United app, make sure you are using the same name and email address on both your United account and your Chase account. If the information does not match, the app may not recognize the card.
Frequently Asked Questions
Can I log into my United Airlines Chase card through the United Airlines website?
No. You must log in through chase.com. The United Airlines website does not host the credit card login portal. You can view some card information through the United app if you link your card to your frequent flyer account, but full account access and payments are only available through Chase.
What should I do if I never received a confirmation email after signing up for online banking?
Check your spam and junk folders first. If you still cannot find it, call the number on the back of your card and ask Chase to resend the confirmation email or verify your email address in their system. You may also be able to log in when ready without waiting for the email, depending on how you enrolled.
Is it safe to log in to my Chase account on my phone?
Yes, as long as you use the official Chase Mobile app or the chase.com website. Make sure your phone's operating system and the Chase app are up to date. Do not log in through links in text messages or emails, even if they appear to come from Chase — scammers sometimes send fake links that look real.
Can I change my login username after I create it?
Chase does not allow you to change your username once it is created. If you want a different username, you would need to contact Chase customer service to discuss your options. In most cases, it is easier to use the username you created and straightforward remember it or store it securely.
What happens if I do not log into my account for a long time?
Chase does not close accounts for inactivity on credit cards. However, if you have not logged in for an extended period, Chase may require you to verify your identity the next time you try to log in. Have your card number and Social Security number ready if this happens.