Where to log into your Ulta Rewards card account
The Ulta Rewards credit card is issued by Comenity Bank, not by Ulta Beauty directly. This means you log in through Comenity's portal, not through the Ulta website. Go to www.comenity.com and select "Log In" at the top right of the page.
Once you're on the Comenity login page, enter your username and password. If you don't have an account set up yet, you'll need to create one before you can view your card balance, make payments, or check your rewards balance.
Comenity handles all the behind-the-scenes work for your Ulta card — they process payments, track your balance, and manage your account. Ulta Beauty handles the rewards program itself, so you'll see your points balance in your Ulta account, but your card account lives at Comenity.
Key Takeaways
- Log in at www.comenity.com, not through the Ulta website, because Comenity Bank issues the card.
- You need a username and password to access your account; if you don't have one, you'll create it during your first login attempt.
- Your card balance, payment history, and due dates are all managed through Comenity's portal.
- Your Ulta Rewards points balance appears in your Ulta Beauty account, separate from your Comenity card login.
Setting up your Comenity account for the first time
When you first receive your Ulta Rewards credit card, you won't automatically have a Comenity login. You'll need to create one the first time you visit the site. Click "Enroll Now" or "New User" on the Comenity login page.
You'll be asked for your card number, Social Security number, and date of birth to verify your identity. Have your physical card in front of you when you do this. After verification, you'll create a username and password. Write these down or save them in a password manager — you'll use them every time you log in.
Once your account is created, you can log in when ready. You should see your current balance, available credit, and recent transactions right away.
What you can do after you log in
Once you're logged into your Comenity account, you can view your current balance, available credit, and credit limit. You can also see your full transaction history, going back several months.
You can make a payment directly through Comenity. You'll have the option to pay your full balance, the minimum payment, or a custom amount. Comenity also lets you set up automatic payments if you want your bill paid on the same day each month.
You can update your contact information, change your password, and set up account alerts. Some cardholders set alerts for when their balance reaches a certain amount or when a payment is due.
If you forget your username or password
On the Comenity login page, look for "Forgot Username?" or "Forgot Password?" links below the login box. Click the one you need.
You'll be asked to enter your card number and other identifying information. Comenity will then send a reset link or temporary password to the email address on file with your account. Check your email (including spam folders) and follow the link to create a new password.
If you don't receive an email within a few minutes, make sure the email address in your Comenity account is current. You can update it by calling Comenity customer service at the number on the back of your card.
Checking your Ulta Rewards points balance
Your Ulta Rewards points don't show up in your Comenity account — they're tracked separately by Ulta Beauty. To see how many points you've earned, log into your account on the Ulta website or in the Ulta mobile app.
Go to www.ulta.com, click "Account" at the top right, and sign in with your Ulta login credentials (this is different from your Comenity username and password). Your rewards balance will appear under "Rewards" or "My Rewards."
You earn points on every purchase you make with your Ulta Rewards card, both in stores and online. The exact earning rate depends on what you're buying and whether you're a loyalty member, so check the Ulta website for current point values.
Troubleshooting common login problems
If you're getting an error message that says your username or password is incorrect, first make sure you're using the right credentials. Passwords are case-sensitive, so check that Caps Lock is off. If you're still locked out, use the "Forgot Password?" link to reset it.
If the Comenity website itself is down or slow, try again in a few minutes. You can also call the customer service number on the back of your card to speak with a representative who can help you access your account information by phone.
If you're trying to log in on a public or shared computer, clear your browser's cache and cookies after you log out. This protects your account information from being visible to the next person who uses that computer.
Paying your bill through Comenity
After you log in, select "Make a Payment" or "Pay Now" from your account dashboard. You'll see your current balance and minimum payment due, along with your due date.
You can pay from a bank account (which is free) or from a debit card (which may have a fee). Enter the amount you want to pay and the date you want it processed. Comenity usually posts payments within one to two business days.
If you set up automatic payments, your card will be charged on the same day each month. You can change or cancel automatic payments anytime by logging back in and adjusting your payment settings.
Frequently Asked Questions
Is Comenity the same as Ulta?
No. Ulta Beauty partners with Comenity Bank to issue the Ulta Rewards credit card. Comenity handles your card account, balance, and payments. Ulta handles the rewards program and points. You'll have separate logins for each.
Can I pay my Ulta card bill through the Ulta website?
No. You must pay through Comenity at www.comenity.com. The Ulta website does not process card payments. If you try to pay through Ulta, you'll be redirected to Comenity.
What if I can't remember whether I created a Comenity account?
Go to www.comenity.com and try to log in with your email address. If your account exists, you'll either log in or be prompted to reset your password. If it doesn't exist, you'll see a message telling you to enroll as a new user.
Can I see my Ulta Rewards points in my Comenity account?
No. Your points balance only appears in your Ulta Beauty account on the Ulta website or app. Comenity shows your card balance and transactions, but not your rewards points.
What should I do if my Comenity account is locked?
If you enter the wrong password too many times, Comenity may lock your account temporarily for security. Wait 15 to 30 minutes and try again, or use the "Forgot Password?" link to reset it. If you're still locked out, call the number on the back of your card.