Accessing Your TJ Maxx Account
To log in to your TJ Maxx account, go to tjmaxx.com and select "Sign In" in the top right corner of the homepage. Enter the email address or phone number associated with your account, then enter your password. If you have a TJ Maxx credit card or debit card, you can also manage that account separately through the Synchrony Financial portal, which handles the actual card payments.
If you do not remember your password, select "Forgot Password" on the sign-in page. TJ Maxx will send a reset link to your email address. Check your spam folder if you do not see it within a few minutes. The reset link typically works for 24 hours.
You can also create a new account during checkout if you do not have one yet. This takes about two minutes and requires an email address, password, and basic contact information.
Key Takeaways
- Sign in at tjmaxx.com using your email address or phone number and password to access your account and order history.
- If you have a TJ Maxx credit card, payments are managed through Synchrony Financial's website, not through tjmaxx.com.
- Use the "Forgot Password" link on the sign-in page to reset your password if you cannot remember it.
- Your account lets you track orders, save payment methods, and manage your shipping address, but does not store your full credit card number for security reasons.
What You Can Do Once You Are Logged In
Once logged in, you can view your order history, track packages in transit, and see estimated delivery dates. You can also update your email address, phone number, and shipping address from the account settings page.
Your account stores one or more payment methods for faster checkout on future purchases. TJ Maxx does not store your full credit card number on its servers — only a token that lets you use that card again without typing the number each time. You can add, remove, or change which payment method is your default.
If you have a TJ Maxx Rewards account linked to your email, you can see your current points balance and any available rewards once you log in.
Managing Your TJ Maxx Credit Card Payments
If you have a TJ Maxx credit card (also called the TJ Maxx Rewards Mastercard), that card is issued by Synchrony Financial, not by TJ Maxx itself. You cannot pay the card bill through tjmaxx.com. Instead, go to mysynchrony.com to log in to your card account, view your balance, and make payments.
To log in to Synchrony, use the same email address you gave when you opened the card. If you do not remember your password, select "Forgot Password" on the Synchrony sign-in page. Synchrony will send a reset link to your email.
You can set up automatic monthly payments through Synchrony so you do not have to log in each month. You can choose to pay the full balance, the minimum payment, or a fixed amount of your choosing.
Troubleshooting Sign-In Problems
If you see an error message when you try to sign in, first check that you are using the correct email address or phone number. TJ Maxx accounts are tied to one email address or phone number only. If you created your account with a different email than the one you are using now, that will cause a sign-in failure.
If you are certain you have the right email and password, try clearing your browser's cache and cookies, then sign in again. Sometimes old cached data prevents the sign-in page from working correctly. You can also try signing in using a different web browser or a private browsing window.
If you still cannot sign in after resetting your password, contact TJ Maxx customer service by phone or through the "Contact Us" link on tjmaxx.com. They can verify your identity and help you regain access to your account.
Keeping Your Account find
Use a password that is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and symbols. Do not use the same password for your TJ Maxx account as you use for your email or bank accounts. If one account is compromised, a unique password prevents someone from accessing your other accounts.
Log out of your account when you finish shopping, especially if you are using a shared or public computer. You can also set a time limit for how long your session stays active before you are automatically logged out.
If you see charges on your TJ Maxx credit card that you do not recognize, log in to your Synchrony account and report the transaction as fraudulent. Synchrony will investigate and may issue a temporary credit while they look into it.
Resetting Your Password and Account Recovery
If you have not logged in to your TJ Maxx account in a long time, your password may still be valid — TJ Maxx does not expire passwords automatically. However, if you want to change your password for security reasons, log in, go to "Account Settings," and select "Change Password."
If your account has been inactive for an extended period and you want to make sure it still exists, try signing in. If the account was deleted due to inactivity, you will see an error message. In that case, you can create a new account using the same email address.
TJ Maxx does not have a formal account recovery process if your email address is no longer active. If you no longer have access to the email address you used to create your account, contact customer service with proof of identity, and they may be able to update your email address on file.
Frequently Asked Questions
Can I log in to my TJ Maxx account using my phone number instead of my email?
Yes. On the sign-in page, you can enter either the email address or the phone number associated with your account. Both work equally well. If you have trouble remembering which one you used, try both.
Where do I pay my TJ Maxx credit card bill?
Go to mysynchrony.com, not tjmaxx.com. Synchrony Financial issues the TJ Maxx Rewards Mastercard and handles all payments. You can also pay by phone by calling the number on the back of your card.
What should I do if I see an unauthorized charge on my account?
Log in to your TJ Maxx account or your Synchrony account (depending on whether the charge is from a regular purchase or your credit card) and report the transaction. Both TJ Maxx and Synchrony have dispute processes that let you flag charges and request an investigation.
Can I change my email address after I create my account?
Yes. Log in to your account, go to "Account Settings," and select "Email Address." Enter your new email and confirm it. TJ Maxx will send a verification link to the new address. You must click that link to complete the change.
How long does it take to reset my password?
The password reset link arrives in your email within a few minutes. Once you click the link, you can create a new password when ready. If you do not see the email, check your spam folder or wait a few more minutes before requesting another reset link.