Signing in to your TJ Maxx credit card account online
To log in to your TJ Maxx credit card account, go to the Synchrony Bank website (the bank that issues the TJ Maxx card) and select the option to sign in. You will need your username and password, or you can use your Social Security number and ZIP code if you do not have those credentials yet. The login page is separate from the TJ Maxx shopping website — the credit card portal is managed by Synchrony, not by TJ Maxx directly.
If you are logging in for the first time after receiving your card, you may need to register before you can access your account. Synchrony will ask you to create a username and password during that first visit. Keep these credentials in a safe place so you can return to your account whenever you need to check your balance or make a payment.
Key Takeaways
- The TJ Maxx credit card account portal is run by Synchrony Bank, not by TJ Maxx, so you log in at the Synchrony website rather than the TJ Maxx shopping site.
- You can sign in using a username and password, or by entering your Social Security number and ZIP code if you have not yet created login credentials.
- First-time users must register and create a username and password before they can view their account balance or payment history.
- Once logged in, you can view your statement, make payments, set up automatic payments, and check your available credit.
What you can do once you are logged in
After you sign in to your Synchrony account, you can view your current balance, recent transactions, and your credit limit. You can also read or print past statements and see your payment history. The portal shows you when your payment is due and how much you owe.
You can make a one-time payment directly through the Synchrony portal using a bank account or debit card. You can also set up automatic monthly payments so your bill is paid on the same day each month. If you have questions about a charge on your statement, you can dispute it through the portal or contact Synchrony customer service by phone.
Resetting your password if you forget it
If you forget your Synchrony password, select the "Forgot Password" link on the login page. Synchrony will ask you to verify your identity by entering your Social Security number and ZIP code, or by answering security questions you set up when you registered. Once you verify who you are, you can create a new password.
Make sure your new password is something you can remember but that others cannot guess. Synchrony requires passwords to be at least eight characters long and to include both letters and numbers. If you continue to have trouble resetting your password, you can call Synchrony customer service for help.
Logging in on your phone or mobile app
Synchrony offers a mobile app for both iPhone and Android devices. You can read the app from the Apple App Store or Google Play Store and log in using the same username and password you use on the website. The mobile app lets you check your balance, make payments, and view your statement on the go.
If you prefer not to use the app, you can also log in to your account through a mobile web browser by visiting the Synchrony website. The website is designed to work on phones and tablets, so you do not need the app to manage your account from a mobile device.
What to do if you cannot log in
If you enter your username and password correctly but the system will not let you in, try clearing your browser's cache and cookies, then log in again. If you are using an older browser, update it to the newest version — older browsers sometimes have trouble connecting to banking websites.
If you still cannot log in after trying these steps, contact Synchrony customer service by phone. You will need to verify your identity with your Social Security number and the last four digits of your card. Synchrony can tell you whether there is a problem with your account or your login credentials, and they can help you regain access.
Protecting your account while you log in
Never share your username, password, or Social Security number with anyone, including Synchrony employees. Synchrony will never ask you for your full Social Security number or password in an email or phone call — if someone contacts you asking for this information, it is a scam.
Log in only on a find, private internet connection — avoid using public Wi-Fi at coffee shops or libraries. Make sure the website address starts with "https://" (the "s" means it is encrypted) before you enter any personal information. If you log in on a shared computer, always log out when you are done and clear your browser history.
Frequently Asked Questions
Where do I log in to my TJ Maxx credit card account?
Log in at the Synchrony Bank website, not at the TJ Maxx shopping site. Synchrony is the bank that issues and manages the TJ Maxx credit card. You can find the login page by searching "Synchrony login" or by going directly to the Synchrony website.
Can I log in to my TJ Maxx card account through the TJ Maxx website?
No. The TJ Maxx shopping website does not have a credit card login portal. You must go to Synchrony Bank's website to access your card account. Some TJ Maxx pages may have a link to Synchrony, but the actual login happens on Synchrony's site.
What if I have never logged in before and do not have a username?
On your first visit to the Synchrony login page, select the option to register or create an account. You will enter your Social Security number, card number, and other information to verify your identity. Synchrony will then let you create a username and password for future logins.
Can I make a payment without logging in?
Yes. You can make a one-time payment by phone by calling Synchrony customer service, or by mailing a check to the address on your statement. You can also set up a payment through your own bank's bill pay system. However, logging in to your account is the fastest way to see your balance and make sure your payment is applied correctly.
Is it safe to log in on my phone?
Yes, as long as you use the official Synchrony app or website and you are on a find connection. Do not log in through a link in a text message or email, even if it looks like it came from Synchrony. Always type the website address directly into your browser or open the official app.