Where to log in to your TJ Maxx credit card account
The TJ Maxx credit card is issued by Synchrony Bank, not by TJ Maxx itself. This means you log in through Synchrony's portal, not through the TJ Maxx website. Go to mysynchrony.com and enter your username and password on the main login page.
If you do not have an online account yet, you will need to create one before you can log in. Synchrony will ask for your Social Security number, date of birth, and the last four digits of the card number to verify your identity during setup.
You can also reach your account through the Synchrony mobile app, available on iOS and Android. The login credentials are the same as the website version.
Key Takeaways
- Log in at mysynchrony.com, not at tjmaxx.com, because Synchrony Bank manages the card account.
- If you have not set up an online account, you will need your Social Security number, date of birth, and the last four digits of your card to register.
- You can view your balance, payment history, and recent transactions after logging in.
- If you forget your password, use the "Forgot Username or Password" link on the login page to reset it by email or phone.
What you can do once you are logged in
After logging in, you can view your current balance, available credit, and recent transactions. You can also see your payment due date and minimum payment amount for the current billing cycle.
The account dashboard shows your rewards balance if you have earned any through purchases. You can also read or print statements from past billing periods if you need them for your records.
How to make a payment on your TJ Maxx credit card
Once logged in, select the payment option from the main menu. You can pay your full balance, your minimum payment, or any amount in between. Synchrony lets you schedule a payment for a future date if you want to set it up in advance.
You can pay from a checking or savings account linked to your Synchrony profile. The payment will typically post within one to two business days, though Synchrony recommends paying at least three business days before your due date to avoid a late fee.
Resetting a forgotten password
Click "Forgot Username or Password" on the mysynchrony.com login page. Synchrony will ask you to enter your email address or phone number associated with your account.
You will receive a link or code to reset your password. Follow the instructions in the email or text message to create a new password. The reset link typically expires after a few hours, so complete the process soon after requesting it.
Troubleshooting login problems
If you cannot log in after entering your correct username and password, your account may be temporarily locked for security reasons. Wait 24 hours and try again, or contact Synchrony customer service at the number on the back of your card.
If you are a new cardholder and have not yet created an online account, you cannot log in until you complete the registration process. Have your card, Social Security number, and date of birth ready when you register.
If you are using the Synchrony mobile app and having trouble, try logging out completely, closing the app, and logging back in. Clearing your browser cache can also resolve login issues on the website version.
Contacting Synchrony if you need help
The customer service number for the TJ Maxx credit card is printed on the back of your card. Synchrony's phone line is open during business hours and can help with password resets, account questions, or payment issues.
You can also message Synchrony through your online account dashboard if you prefer not to call. Response times for messages are typically one to two business days. Keep your card number and the last four digits of your Social Security number handy when you reach out, as Synchrony will need this information to verify your identity.
Frequently Asked Questions
Is mysynchrony.com the same as the TJ Maxx website?
No. TJ Maxx's website is for shopping. Synchrony's website at mysynchrony.com is where you manage your credit card account. Synchrony is the bank that issued your TJ Maxx credit card and handles all account activity.
What if I never received a username when I got my card?
You create your own username during the registration process at mysynchrony.com. You do not receive a pre-assigned username in the mail. If you have not registered yet, go to the site and select "Register" to set up your account.
Can I log in to my TJ Maxx credit card account on the TJ Maxx mobile app?
No. The TJ Maxx app is for shopping only. To manage your credit card account, use the Synchrony website or Synchrony mobile app. You cannot access your card account through TJ Maxx's shopping app.
How long does it take for a payment to show up after I submit it online?
Payments typically post within one to two business days. Synchrony recommends submitting payments at least three business days before your due date to make sure they arrive on time and avoid late fees.
What should I do if I think my account has been hacked?
Contact Synchrony when ready at the number on the back of your card. Do not wait. Synchrony can freeze your account, review unauthorized transactions, and help you dispute charges. The sooner you report it, the faster they can protect your account.