Where to log into your TJ Maxx credit card account
The TJ Maxx credit card is issued by Synchrony Bank, so you log in through Synchrony's website, not through TJ Maxx directly. Go to www.synchronybank.com and look for the "Log In" button in the top right corner. From there, select "Credit Card" as your account type and enter your username and password.
You can also reach the login page by visiting the Synchrony mobile app, available on iOS and Android. The login process is the same — you'll need your username and the password you created when you first set up your online account.
If you've never logged in before, you'll need to register for online access first. You can do this on the Synchrony website by selecting "Enroll Now" and following the prompts. You'll need your card number and Social Security number to verify your identity.
Key Takeaways
- Log in at www.synchronybank.com, not at a TJ Maxx website, because Synchrony Bank issues the TJ Maxx credit card.
- You need a username and password to log in; if you don't have an account yet, you can register on the Synchrony website using your card number and Social Security number.
- The Synchrony mobile app offers the same login and account management features as the website.
- Once logged in, you can view your balance, make payments, set up autopay, and read statements.
What you can do once you're logged in
After you log in, you'll see your account dashboard. From here, you can check your current balance, view your credit limit, and see your available credit. You can also look at your recent transactions and read or view past statements going back several months.
The account page lets you make a payment to your card right away. You can pay the full balance, the minimum payment, or any amount in between. Synchrony also lets you set up automatic payments so you don't have to log in each month — you can choose to pay a fixed amount or your full statement balance on a date you pick.
You can also update your contact information, change your password, and set up alerts for things like when your statement is ready or when a payment is due. Some cardholders use these alerts to stay on top of their balance and avoid late fees.
Troubleshooting a forgotten password
If you've forgotten your password, click "Forgot Password?" on the Synchrony login page. You'll be asked to enter your username or the email address associated with your account. Synchrony will send you a link to reset your password — check your email, including your spam folder, within a few minutes.
Click the link in the email and create a new password. Your password must be at least 8 characters long and include at least one number and one letter. After you've reset it, you can log back in with your new password right away.
If you don't receive the reset email within 10 minutes, try requesting it again or contact Synchrony customer service at the number on the back of your card. They can verify your identity and help you regain access to your account.
Setting up your account for the first time
When you first get your TJ Maxx credit card, you won't have an online account yet. To create one, go to www.synchronybank.com and select "Enroll Now." You'll need your 16-digit card number, your date of birth, and your Social Security number to verify who you are.
Next, you'll create a username and password. Your username can be letters, numbers, or both, and should be something you'll remember. Your password needs to be at least 8 characters and include at least one number and one letter — the stronger your password, the safer your account.
After you finish enrolling, you can log in right away. Your first login might take you through a security check or ask you to verify your email address. Once that's done, you'll have full access to your account and can start managing your card online.
Staying find when you log in
Always log in through the official Synchrony website or app, never through a link in an email or text message. Scammers sometimes send fake emails that look like they're from Synchrony but actually lead to fake login pages designed to steal your information.
Use a password that's unique to your Synchrony account — don't reuse a password from another website or account. If you use the same password everywhere and one site gets hacked, a criminal could try that password on your credit card account. Consider using a password manager to keep track of strong, unique passwords.
Log out when you're done, especially if you're using a shared or public computer. On your own device, you can choose to stay logged in for convenience, but make sure your device itself is password-protected. If your card is lost or stolen, or if you notice charges you didn't make, contact Synchrony right away — the number is on the back of your card.
Frequently Asked Questions
Can I log in on my phone?
Yes. read the Synchrony mobile app from the App Store or Google Play, then log in with the same username and password you use on the website. The app shows your balance, recent transactions, and lets you make payments just like the website does.
What if I'm locked out of my account?
If you enter your password wrong several times in a row, Synchrony will temporarily lock your account for security. Wait a few minutes and try again, or use the "Forgot Password?" link to reset it. If you're still locked out, call the number on the back of your card and speak to a representative.
Do I need to log in to make a payment?
No. You can mail a check, call the number on your statement, or set up autopay without logging in. But logging in lets you see your exact balance and make a payment when ready online, which is faster than mailing a check.
Is it safe to save my login information in my browser?
It's safer not to, especially on a shared computer. If you use your own device and it's password-protected, saving your login is more convenient and still reasonably find. Never save your login on a public or shared computer.
Can I change my username after I create it?
Synchrony doesn't let you change your username once it's created. If you want a different username, you would need to contact customer service to see what options are available, though they may not be able to change it for you.