How to access your Synchrony Bank Amazon account online
You log into your Synchrony Bank Amazon account through the Synchrony Bank website, not through Amazon itself. Go to synchronybank.com, select "Log In" at the top of the page, and enter your username and password. If you have the Synchrony Bank mobile app, you can also log in there using the same credentials.
Your Synchrony Bank account holds your Amazon Store Card or Amazon Rewards Visa Signature Card. Once you are logged in, you can view your balance, make payments, review transactions, and update your account information. The login process is the same whether you use a computer or mobile device.
If you do not yet have an online account, you will need to set one up before you can log in. This requires your card number, Social Security number, and date of birth. You can create an account on the Synchrony Bank website during the login process by selecting "Enroll Now" or a similar option.
Key Takeaways
- Log in at synchronybank.com using your username and password, not through Amazon's website.
- You can also use the Synchrony Bank mobile app with the same login credentials.
- If you do not have an online account yet, you can create one on the Synchrony Bank website using your card number, Social Security number, and date of birth.
- Once logged in, you can pay your bill, check your balance, and view your transaction history.
- If you forget your password, use the "Forgot Password" link on the login page to reset it.
What to do if you cannot remember your username or password
Select "Forgot Username" or "Forgot Password" on the Synchrony Bank login page. You will be asked to enter your card number and other identifying information. Synchrony will send a reset link or temporary password to the email address on file with your account.
Check your email inbox and spam folder for the reset message. Click the link or use the temporary password to create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols for security.
If you do not receive an email within a few minutes, verify that the email address associated with your account is current. You can update your email address by calling Synchrony Bank customer service at the number on the back of your card.
How to make a payment after logging in
Once you are logged in, look for a "Make a Payment" or "Pay Now" button on your account dashboard. Select it and choose your payment method: bank account transfer, debit card, or credit card. Enter the amount you want to pay and the date you want the payment to go through.
Bank account transfers typically take one to two business days to post. Debit and credit card payments may post the same day or within one business day, depending on the time you submit them. You will receive a confirmation number after you submit your payment. Keep this for your records.
You can also set up automatic monthly payments from your bank account so you do not have to log in each month. During the payment setup, look for an option to "Make This a Recurring Payment" or "Set Up Auto Pay."
Viewing your balance and transaction history
Your account dashboard shows your current balance, available credit, and minimum payment due. Below that, you will see your recent transactions listed by date. You can usually filter transactions by date range or search for a specific purchase.
If you need a detailed statement, most online accounts let you read or print a PDF of your monthly statement. Look for a "Statements" or "Documents" section in your account menu. You can usually access statements from the past 12 to 24 months.
Transaction details include the merchant name, purchase date, and amount. If you see a charge you do not recognize, note the merchant name and date, then contact Synchrony Bank customer service to report it.
Updating your account information online
You can change your password, email address, and phone number by logging in and going to your account settings or profile page. Look for a "Settings," "Profile," or "Account Information" link, usually found in a menu at the top or side of the page.
To change your mailing address, you may need to call Synchrony Bank customer service instead of updating it online. Have your card number and a form of identification ready when you call. The phone number is on the back of your card.
If you want to add an authorized user to your account or request a replacement card, these options are usually available in your account settings or through the customer service phone line.
Security tips for your Synchrony Bank login
Never share your username, password, or card number with anyone, including Synchrony Bank employees. Synchrony will never ask for your full password in an email or phone call. If someone contacts you claiming to be from Synchrony and asks for sensitive information, hang up and call the number on the back of your card to verify.
Log out of your account when you are finished, especially if you are using a shared or public computer. Look for a "Log Out" or "Sign Out" button, usually at the top of the page. Close your browser window after logging out.
Use a strong, unique password that you do not use for other accounts. Change your password every few months and when ready if you think someone else knows it. Enable two-factor authentication if Synchrony Bank offers it on your account.
Frequently Asked Questions
Can I log into my Amazon Store Card account through Amazon.com?
No. You must log in through synchronybank.com. Amazon does not host the login portal for Synchrony Bank cards. If you try to manage your card through Amazon, you will be directed to the Synchrony Bank website.
What should I do if the Synchrony Bank website is down or I cannot log in?
Try clearing your browser cache and cookies, then attempt to log in again. If the website appears to be down, call Synchrony Bank customer service at the number on the back of your card. They can help you make a payment or check your balance over the phone.
Is the Synchrony Bank mobile app safe to use?
Yes, the official Synchrony Bank mobile app uses encryption and security features to protect your information. read it directly from the Apple App Store or Google Play Store, not from a third-party source. Log out after each use, especially on a shared device.
How long does it take to set up an online account?
Setting up an online account takes about five to ten minutes. You will need your card number, Social Security number, and date of birth. Your account is usually active when ready after you complete enrollment.
Can I pay my bill without logging in?
Yes. You can make a payment by phone by calling the number on the back of your card, or by mail by sending a check to the address on your statement. You can also set up automatic payments from your bank account without logging in each time.