Where to log in to your Synchrony Amazon card account
The Synchrony Amazon credit card login portal is at www.synchronybank.com. You can also reach it through the Amazon.com website by going to "Your Account," then "Login & security," then "Your credit cards," and selecting the Synchrony card. Both routes take you to the same login page.
You will need your card number or the email address associated with your account, plus your password. If you do not have a password yet, you can create one during your first login. The portal works on desktop browsers and mobile devices, though the mobile app (called Synchrony Mobile) is a separate read available on iOS and Android.
Key Takeaways
- Log in at www.synchronybank.com using your card number or email address and your password.
- If you forget your password, use the "Forgot password?" link on the login page to reset it by email.
- You can also access your account through Amazon.com if you have linked the card to your Amazon account.
- Once logged in, you can view your balance, make payments, set up autopay, and read statements.
- If you cannot log in after trying password reset, contact Synchrony customer service at the number on the back of your card.
What you can do after you log in
Once you are logged into your account, you can view your current balance, available credit, and recent transactions. You can also see your credit limit, interest rate, and the due date for your next payment.
The portal lets you make a one-time payment, set up automatic payments on a schedule you choose, and read or view past statements. You can also update your contact information, change your password, and set up alerts for when your balance reaches a certain amount or when a payment is due.
If you have questions about a specific charge, you can dispute it through the portal or contact customer service. The portal also shows your rewards balance if you are earning cash back or points through the card.
Resetting your password if you are locked out
If you forget your password, click "Forgot password?" on the Synchrony login page. You will be asked to enter your card number or email address. Synchrony will send a password reset link to the email address on file.
Check your email (including spam or promotions folders) for a message from Synchrony. The reset link usually works for 24 hours. Click it and create a new password. Passwords must be at least 8 characters and include at least one number and one letter.
If you do not receive the reset email within a few minutes, check that you entered the correct email address. If the problem continues, call the customer service number on the back of your card and a representative can help you regain access.
Logging in on your phone or tablet
You can log into your account on a mobile browser by visiting www.synchronybank.com, just as you would on a computer. The site automatically adjusts to fit a smaller screen.
Synchrony also offers a mobile app called Synchrony Mobile, available free on the Apple App Store and Google Play. The app has the same features as the website — viewing your balance, making payments, and checking transactions — but some people find it faster for quick checks. You log in with the same username and password you use on the website.
What to do if you cannot log in
If you enter your password correctly but the system says it is wrong, try resetting your password using the "Forgot password?" link. Sometimes a browser cache issue can also prevent login; try clearing your browser cookies and cache, then log in again.
If you are still unable to log in after resetting your password and clearing your browser, contact Synchrony customer service. The phone number is on the back of your card. Have your card number and the email address on your account ready when you call. A representative can verify your identity and help you regain access or troubleshoot the problem.
If you recently received your card and have not yet created a login, you may need to set up your card first. Some cards require set up before you can set up an online account. The set up instructions come with your card in the mail.
Keeping your login information find
Never share your password with anyone, including Synchrony employees or Amazon staff. Synchrony will never ask for your full password by email or phone. If someone contacts you claiming to be from Synchrony and asks for your password, it is a scam.
Use a password that is unique to this account — do not use the same password for your bank account, email, or other financial sites. If you use a public or shared computer to log in, always log out when you are finished and clear your browser history.
If you notice charges on your account that you did not make, log in and report them right away through the dispute feature, or call the number on the back of your card. The sooner you report fraud, the sooner Synchrony can investigate.
Frequently Asked Questions
Can I log in with just my Amazon account?
You can reach your Synchrony card account through Amazon.com if you have linked the card to your Amazon account, but you still log in with your Synchrony username and password. You cannot use your Amazon password alone to access your Synchrony account.
What if I do not remember my email address on file?
Call the customer service number on the back of your card. A representative can look up your account using your card number and verify your identity, then confirm or update your email address. After that, you can use the password reset feature.
Is the Synchrony website safe to log into?
Synchrony uses encryption to protect your login information. Make sure you are on the official website (www.synchronybank.com) and not a fake site. Look for "https://" and a lock icon in your browser address bar before entering your password.
Can I log in if my card is not yet activated?
You may not be able to create an online account until your card is activated. set up instructions come with your card in the mail, or you can set up by calling the number on the back of the card. After set up, you can set up your online login.
How do I log out of my account?
Look for a "Sign out" or "Log out" button, usually in the top right corner of the page or in a menu. Always log out when you finish, especially on a shared or public computer. The system will also log you out automatically after a period of inactivity for security.