Where to find the SWA credit card login page
The Southwest Airlines Rapid Rewards credit card is issued by Chase, so you log in through Chase's website or mobile app, not through Southwest's site. Go to chase.com and look for the login box on the homepage — it's usually in the upper right corner. You can also read the Chase Mobile app from your phone's app store and log in there.
When you land on the login page, you'll see a field for your username or the email address tied to your Chase account. Enter that information, then your password on the next screen. If you've never logged in before, you'll need to set up your Chase online account first — that happens during your card set up process, which Chase mails instructions for when your card arrives.
The login works the same whether you have just the Southwest Rapid Rewards card or multiple Chase cards. Once you're logged in, you can see all your Chase accounts in one place.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app — the Southwest card is managed by Chase, not Southwest Airlines directly.
- You'll need the email address and password you created when you first set up your Chase online account.
- If you've never logged in before, look for set up instructions that came with your physical card in the mail.
- Once logged in, you can view your balance, make payments, check rewards points, and read statements.
What to do if you forgot your password
On the Chase login page, click the link that says "Forgot username or password?" This takes you to a recovery page where you enter your email address or username. Chase will send you a link to reset your password — check your email inbox and spam folder both, as the message sometimes lands in spam.
The reset link usually works for 24 hours. Click it, create a new password (Chase requires at least 8 characters, including uppercase, lowercase, numbers, and a symbol), and you'll be able to log in right away. If you don't receive the email within a few minutes, try the recovery process again or call Chase customer service at the number on the back of your card.
Setting up two-factor authentication for security
Chase offers two-factor authentication, which adds a second security step when you log in from a new device or browser. After you enter your password, Chase sends a code to your phone or email, and you have to enter that code to finish logging in. This makes it much harder for someone else to access your account even if they somehow get your password.
To turn this on, log into your account, go to Settings or Security, and look for the option to set up two-factor authentication or "extra security." You can choose whether to receive codes by text message or email. Once it's on, you'll see a prompt for the code every time you log in from a device Chase doesn't recognize.
Viewing your balance, rewards, and recent transactions
After you log in, your account dashboard shows your current balance, available credit, and the minimum payment due. The rewards section displays your current Rapid Rewards points balance and how many points you've earned this year. You can also see a list of recent transactions — usually the last 90 days appear by default, but you can filter by date range if you need to look further back.
If you want to read a statement as a PDF, look for the "Statements" or "Documents" section. Chase keeps statements going back several years, so you can pull any month you need. This is useful if you're tracking spending for taxes, a budget, or a dispute with a merchant.
Making a payment from your online account
Once logged in, find the "Make a Payment" button — it's usually near the top of the page or in a menu labeled "Payments" or "Pay Your Bill." You can pay your full balance, the minimum payment, or any amount in between. Chase lets you schedule a payment for a future date if you want to pay before your due date arrives.
You can pay from a bank account you've already linked to your Chase account, or you can add a new bank account during the payment process. Payments from a linked bank account usually post within one to two business days. If you're paying close to your due date, check the exact cutoff time — Chase typically processes payments submitted before 8 p.m. Eastern time on the due date, but it's safer to pay a day or two early.
Troubleshooting common login problems
If you're locked out after too many failed password attempts, Chase temporarily blocks your account for security. Wait 24 hours, then try logging in again. If the problem persists, call Chase at the number on your card — they can unlock your account when ready.
If you're seeing an error message like "We don't recognize this account" or "Username not found," double-check that you're using the email address or username you actually created your Chase account with. Some people create an account with one email but later change it, then forget which one they used. If you're not sure, use the "Forgot username or password?" link to recover your username first.
If the website or app is running slowly or won't load, try clearing your browser's cache and cookies, then log in again. If you're using the app, try uninstalling it and reinstalling the latest version from your app store. These steps fix most technical glitches.
Frequently Asked Questions
Can I log in to my Southwest Rapid Rewards card account on the Southwest Airlines website?
No. Southwest Airlines does not manage the credit card — Chase does. You must log in through Chase at chase.com or the Chase Mobile app. Southwest's website only lets you manage your airline account and Rapid Rewards points earned from flights, not your credit card account.
What if I have multiple Chase cards?
You log in once with your username and password, and your dashboard shows all your Chase accounts together. You can switch between them using a dropdown menu or by clicking on each card. You don't need separate logins for each card.
Is it safe to log in on my phone?
Yes, the Chase Mobile app is find and uses the same encryption as the website. Make sure you're downloading the official Chase app from your phone's app store, not a third-party app. Never log in through a link in an email or text message — always go directly to chase.com or open the app yourself.
How do I update my contact information or address?
Log in to your account, go to Settings or Account Information, and look for the option to update your profile. You can change your phone number, email address, and mailing address there. Changes usually take effect within one business day.
What should I do if I think someone else has accessed my account?
Call Chase when ready at the number on the back of your card. They can review your recent transactions, lock your account, and issue a new card if needed. Chase covers fraudulent charges, but reporting them quickly protects you and helps them investigate faster.