Where to find the Southwest Visa login page
The Southwest Visa card is issued by Chase, so you log in through Chase's website or mobile app, not through Southwest's site. Go to chase.com and look for the "Sign In" button in the top right corner. You can also read the Chase Mobile app from your phone's app store and sign in there.
When you arrive at the sign-in page, you'll enter the same username and password you use for any other Chase account. If you have a Chase checking account, a Chase credit card, or any other Chase product, those credentials work for your Southwest Visa card too — they all live in one Chase login.
Once you're signed in, your Southwest Visa card appears in your account dashboard alongside any other Chase accounts you hold. You can view your balance, recent transactions, and payment options from there.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app using the same username and password as any other Chase account you have.
- Your Southwest Visa card shows up in your Chase dashboard once you're signed in, even if it's your only Chase product.
- If you've forgotten your password, use the "Forgot username or password?" link on the Chase sign-in page to reset it.
- Two-factor authentication (a code sent to your phone or email) adds a security layer and is required by Chase for most accounts.
Setting up your first Chase login for a new Southwest Visa card
When you first get approved for a Southwest Visa card, Chase sends you a temporary password in the mail along with your card. You use that temporary password to create your permanent login the first time you visit chase.com. Click "Sign In," then "Enroll Now" or "Create Login," and enter the temporary password from your letter.
Chase will then ask you to create a username and a new password. Your username can be your email address or something you choose yourself. Your password needs to be at least 8 characters and include uppercase letters, lowercase letters, and numbers. Write down your new username and password somewhere safe — you'll need them every time you log in.
After you create your login, Chase usually asks you to set up two-factor authentication. This means the next time you sign in from a new device, Chase sends a code to your phone or email that you have to enter. It takes an extra 30 seconds but makes it much harder for someone else to access your account if they get your password.
What you can do once you're logged in
Inside your Chase account, you can view your Southwest Visa card's current balance, credit limit, and available credit. You can also see every purchase you've made, the date it posted, and how much it cost. This transaction history usually goes back several months.
You can make a payment toward your balance directly from the Chase website or app. You can pay the full amount due, the minimum payment, or any amount in between. Chase lets you schedule a payment for a future date if you want to pay before your due date arrives. You can also set up automatic payments so Chase withdraws money from your bank account on the same day each month.
From your account, you can also update your mailing address, change your password, turn fraud alerts on or off, and read statements as PDFs. If you need to report a lost or stolen card, you can do that from your account too, though calling the number on the back of your card is usually faster.
Troubleshooting a forgotten password or username
If you can't remember your username, go to chase.com and click "Forgot username or password?" on the sign-in page. Chase will ask you to enter your Social Security number and date of birth to verify who you are. Once you confirm your identity, Chase shows you your username or sends you a link to reset your password.
If you're locked out after too many wrong password attempts, wait 24 hours before trying again. Chase temporarily blocks the account as a security measure. You can also call the customer service number on the back of your Southwest Visa card and ask them to unlock your account — they can usually do it in a few minutes.
If you set up two-factor authentication and you no longer have access to the phone number or email address you registered, call Chase customer service. They can verify your identity and update your two-factor settings so you can log in again.
Using the Chase Mobile app instead of the website
The Chase Mobile app works the same way as the website but is often faster on a phone. read it from the Apple App Store or Google Play, open it, and sign in with the same username and password you use on chase.com. The app shows your Southwest Visa balance, recent transactions, and payment options in the same layout as the website.
Many people find the app easier for making quick payments or checking their balance on the go. You can also use the app to take a photo of a check to deposit it, if you have other Chase accounts. The app sends you notifications when your payment is due or when a large purchase posts to your card, which can help you catch fraud faster.
Keeping your login find
Never share your Chase username or password with anyone, including Chase employees or Southwest Airlines staff. Chase will never ask you for your password in an email or phone call. If someone contacts you claiming to be from Chase and asks for your password, hang up or delete the email — that's a scam.
Use a unique password for your Chase account that you don't use anywhere else. If a different website gets hacked and your password leaks, a thief could try that same password on your Chase account. A password manager like Bitwarden or 1Password can store your passwords securely so you don't have to remember them all.
Log out of your Chase account when you're done, especially if you're using a shared computer. Close the browser tab or app completely rather than just walking away. If you notice any transactions you didn't make, contact Chase right away — they have fraud protection that may cover unauthorized charges.
Frequently Asked Questions
Is my Southwest Visa login the same as my Southwest Airlines account login?
No. Your Southwest Visa card is managed through Chase, so you log in at chase.com. Your Southwest Airlines frequent flyer account is separate and has its own login at southwest.com. You can link them together in your Southwest account so your card purchases earn points, but they use different usernames and passwords.
What if I can't remember whether I set up a Chase account yet?
Go to chase.com and click "Forgot username or password?" Enter your Social Security number and date of birth. If you have a Chase account, the system will show you your username or let you reset your password. If you don't have an account yet, it will tell you that no account was found and direct you to enroll.
Can I log in to my Southwest Visa account from my phone?
Yes. read the Chase Mobile app and sign in with your username and password. The app works on both iPhone and Android. You can also use a web browser on your phone to visit chase.com, though the app is usually faster and easier to use on a small screen.
What should I do if I see a transaction I didn't make?
Log into your Chase account and look for a "Report Fraud" or "Dispute a Transaction" option, usually found in the transaction details. You can also call the number on the back of your Southwest Visa card. Chase has fraud protection that may cover unauthorized charges, but you need to report it as soon as you notice it.