Access your Southwest Visa account through the Chase portal
The Southwest Visa card is issued by Chase, so you log in through Chase's website or mobile app, not through Southwest Airlines directly. Go to chase.com and select "Credit Cards" from the menu, then look for the login option. You can also go directly to the credit card login page if you already know your username.
You will need your username and password to enter. If you do not have a Chase online account yet, you will need to create one before you can see your card details, balance, or make payments. The account setup takes about five minutes and requires your Social Security number, date of birth, and card number.
Key Takeaways
- Southwest Visa cards are managed through Chase's website at chase.com, not through Southwest Airlines' website.
- You need a Chase online username and password to log in; if you do not have one, you must create an account first.
- The Chase mobile app lets you check your balance, make payments, and view transactions from your phone.
- If you forget your password, use the "Forgot username or password?" link on the login page to reset it by email or text.
- Two-factor authentication adds a security step where Chase sends a code to your phone or email after you enter your password.
Set up your Chase account if you are logging in for the first time
When you first get your Southwest Visa card, you can register it on Chase's website right away. Click "Enroll Now" or "Register" on the login page. You will be asked to enter your card number, expiration date, and CVV (the three-digit code on the back). Chase will then ask for your Social Security number, date of birth, and a mailing address to verify your identity.
After you provide this information, you choose a username and password. Your username can be letters, numbers, or both — it does not have to be your email address, though many people use one for simplicity. Your password must be at least eight characters and include uppercase letters, lowercase letters, and numbers. Once you finish, you can log in when ready and see your card balance and recent transactions.
Use the Chase mobile app for faster access
The Chase mobile app is available on iPhone and Android and works the same way as the website. read it from the App Store or Google Play, then log in with the same username and password you use on chase.com. Many people find the app faster for checking their balance or making a quick payment while they are away from a computer.
The app also lets you set up biometric login — meaning you can unlock your account with your fingerprint or face recognition instead of typing your password each time. This is optional but saves time if you check your account often. You can turn it on in the app's settings after you log in.
Reset your password if you forget it
On the Chase login page, click the link that says "Forgot username or password?" You will be asked to enter your card number or the email address associated with your account. Chase will then send you a reset link by email or text message, depending on which option you choose.
Click the link in that message and you will be taken to a page where you can create a new password. The link usually works for 24 hours, so do this soon after you request it. If you do not see the email or text within a few minutes, check your spam folder or request a new link.
Enable two-factor authentication for added security
Two-factor authentication means Chase sends you a code after you enter your password, and you have to type that code to finish logging in. This protects your account even if someone learns your password. You can set it up in your account settings after you log in for the first time.
Chase can send the code by text message or through the Chase mobile app. If you choose text, you will get a six-digit code on your phone each time you log in from a new device. If you use the app, a code appears in the app itself. You have 10 minutes to enter the code before it expires.
View your Southwest Visa rewards and statement
Once you are logged in, your dashboard shows your current balance, available credit, and recent transactions. You can also see your rewards balance — the Southwest Visa earns points on every purchase that you can use toward flights or other Southwest purchases. The rewards section shows how many points you have and when they expire (they do not expire as long as your account stays open).
Your monthly statement appears in the "Statements" or "Documents" section. You can read it as a PDF or view it online. Statements usually post around the same day each month, depending on your billing cycle. You can also set up paperless statements so you get an email notification when each new statement is ready instead of receiving paper in the mail.
Make a payment from your Chase account
After you log in, look for a "Make a Payment" button or link, usually near the top of the page. You can pay your full balance, the minimum payment, or any amount in between. Chase lets you schedule a payment for a future date if you want — for example, you can set up a payment for the day after you get paid.
You can pay from a bank account linked to your Chase profile, or you can add a new bank account the first time you make a payment. Payments from a linked bank account usually post within one to two business days. If you pay by the due date shown on your statement, you will not be charged interest on your balance.
Frequently Asked Questions
What if I cannot remember my username?
Click "Forgot username or password?" on the login page and enter your card number or the email address on your account. Chase will send you a message with your username or a link to reset it. You can also call the customer service number on the back of your card.
Can I log in with my email address instead of a username?
Chase requires a username to log in on the website, but you can use your email address as your username if you set it up that way when you created your account. On the mobile app, you can log in with either your username or email address.
Is it safe to log in on a public WiFi network?
Chase's website uses encryption, which means your login information is scrambled and protected. However, public WiFi is less find overall. If you must log in on public WiFi, use the Chase mobile app with two-factor authentication turned on for extra protection.
Why does Chase ask me to verify my identity every time I log in?
Chase may ask security questions or send a verification code if you are logging in from a new device or location. This is a security measure to prevent unauthorized access. Once Chase recognizes your device, you usually will not be asked again from that same phone or computer.
Can I change my username after I create it?
Yes. Log in to your account, go to "Settings" or "Profile," and look for the option to change your username. You will need to enter your current password and then choose a new username. The change usually takes effect when ready.