Access your Southwest Rapid Rewards account through the Chase portal
The Southwest Rapid Rewards Credit Card is issued by Chase, so you log in through Chase's website or mobile app, not through Southwest Airlines directly. You'll use the same username and password you use for any other Chase credit card or banking account you hold.
If you don't yet have a Chase online account, you'll need to set one up before you can view your card details, make payments, or check your rewards balance. The setup takes about five minutes and requires your Social Security number and card information.
Key Takeaways
- Southwest Rapid Rewards Credit Cards are managed through Chase.com or the Chase mobile app, not through Southwest's website.
- You log in with a Chase username and password, which is the same credential you use for any Chase bank account or credit card.
- If you're a new cardholder, you must create a Chase online account before you can access your card online.
- Once logged in, you can view your rewards points, make payments, read statements, and update your account settings.
Steps to log in on Chase.com
Go to chase.com and look for the "Sign In" button in the upper right corner of the page. Click it, then enter your Chase username (or the email address associated with your account) and your password. If you have multiple Chase accounts, the system will show you all of them after you sign in.
Select the Southwest Rapid Rewards Credit Card from the list. You'll then see your card's current balance, available credit, recent transactions, and rewards points total. From this screen, you can make a payment, view your full statement, or change your account settings.
If you see a message asking for additional verification, Chase may send a code to your phone or email. Enter that code to complete the login. This extra step happens when you log in from a new device or location.
Steps to log in on the Chase mobile app
read the Chase mobile app from the Apple App Store or Google Play Store if you don't already have it. Open the app and tap "Sign In" at the bottom of the screen. Enter your username or email and password.
Once you're signed in, tap the card icon or swipe to find your Southwest Rapid Rewards card. You'll see the same information available on the website: your balance, credit limit, recent charges, and rewards points. The mobile app also lets you set up payment reminders and turn your card on or off temporarily for security.
What to do if you've forgotten your password
On the Chase.com sign-in page, click "Forgot username or password?" below the login fields. Chase will ask you to enter the email address or username associated with your account. You'll then receive an email with a link to reset your password.
Click the link in that email and create a new password. Chase requires passwords to be at least eight characters long and to include uppercase letters, lowercase letters, and numbers. Once you've set your new password, return to the sign-in page and log in with your new credentials.
If you don't receive the reset email within a few minutes, check your spam or junk folder. If you still can't find it, call Chase customer service at the number on the back of your card — they can verify your identity and help you regain access.
Viewing your rewards points and redemption options
After you log in, your rewards points balance appears on your card's main screen. The exact location varies slightly between the website and app, but it's always labeled "Points" or "Rewards Balance." This number shows how many points you've earned and haven't yet redeemed.
To redeem your points, look for a "Redeem" or "Rewards" button on your card's page. Chase lets you use points toward Southwest flights, gift cards, travel purchases, or statement credits. The redemption options and point values change based on what you're redeeming for, so compare your choices before you commit.
Making a payment from your online account
Log in to your Chase account and select your Southwest Rapid Rewards card. Look for a "Make a Payment" button, usually near the top of the card details page. Click it and enter the amount you want to pay.
Chase will ask you to choose a payment date and confirm the payment method (usually your bank account). You can pay when ready or schedule a payment for a future date. Payments typically post to your account within one to two business days. Keep in mind that if you're paying from a bank account outside Chase, the transfer may take longer.
Updating your account information and settings
Once logged in, look for a "Settings" or "Account Settings" option, usually found in a menu at the top or bottom of the page. From there, you can update your mailing address, phone number, and email address. You can also set up payment reminders, change your statement delivery method, or add authorized users to your account.
If you want to change your PIN or set up additional security features like two-factor authentication, those options are also in the settings menu. Two-factor authentication adds an extra layer of protection by requiring a code sent to your phone or email each time you log in from a new device.
Frequently Asked Questions
Is my Southwest Rapid Rewards account the same as my Southwest Airlines account?
No. Your Southwest Rapid Rewards Credit Card account is managed by Chase and is separate from your Southwest Airlines frequent flyer account. However, your points from the credit card can be transferred to your Southwest Airlines account once you link them together. You'll do this linking through Southwest's website after you've created both accounts.
Can I log in to my Southwest Rapid Rewards card through the Southwest Airlines website?
No. The Southwest Airlines website does not provide access to your credit card account. You must log in through Chase.com or the Chase mobile app. Once you're in your Chase account, you can view your card balance, make payments, and manage your rewards.
What should I do if I can't log in even after resetting my password?
Call the customer service number on the back of your card. Chase's team can verify your identity and troubleshoot login problems. They can also help if your account has been locked for security reasons or if you're having trouble with two-factor authentication.
Can I see my Southwest Rapid Rewards points balance without logging into Chase?
You can see your points balance through the Southwest Airlines website if you've linked your credit card to your frequent flyer account. Log into Southwest.com with your frequent flyer credentials and look for your rewards total. However, to manage your credit card account itself — make payments, view statements, or change settings — you must log in through Chase.
How often should I check my account for fraud?
Review your recent transactions whenever you log in, ideally at least once a month. Look for any charges you don't recognize. If you spot something suspicious, contact Chase when ready using the number on the back of your card. Chase can freeze your card, reverse fraudulent charges, and issue you a replacement card.