The Southwest Credit Card login is part of Chase's online banking system
Southwest Airlines credit cards are issued by Chase, so you log in through Chase's website or mobile app, not through Southwest's site. The login process is the same whether you hold the Southwest Rapid Rewards card, the Southwest Performance Business card, or any other Southwest co-branded card from Chase.
You can access your account at chase.com or through the Chase Mobile app on your phone. You'll use the same username and password you use for any other Chase banking account — if you have a Chase checking account, a different Chase credit card, or a Chase loan, those all log in the same way.
Key Takeaways
- Southwest credit cards are issued by Chase, so you log in at chase.com or through the Chase Mobile app using your Chase username and password.
- If you don't have a Chase online account yet, you'll need to enroll before you can view your Southwest card balance or make payments.
- You can view your rewards balance, check your points, and see your available credit limit once you're logged in.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it through your email or phone number.
Setting up your Chase login if you're a new cardholder
When you receive your Southwest credit card in the mail, you won't automatically have a Chase online account. You need to enroll yourself. Go to chase.com and look for the "Enroll" or "Sign up" option on the login page.
You'll need your card number (the 16 digits on the front of your card), your Social Security number, and a phone number or email address to create your account. Chase will send you a verification code to confirm your identity. Once you've verified, you can set your username and password.
The whole process usually takes 5 to 10 minutes. After that, you can log in anytime to check your balance, make a payment, or view your rewards.
What you can do once you're logged in
After logging in, you'll see your Southwest card's current balance, your credit limit, and how much available credit you have left. You can also see your recent transactions — every purchase, payment, and fee listed with the date and amount.
Your Rapid Rewards points balance appears on the account dashboard. You can see how many points you've earned, how many you've redeemed, and your current total. Some cardholders also see bonus point offers or promotions specific to their account.
You can make a payment directly from the login page by selecting "Make a payment" and entering the amount and payment date. Chase lets you pay from a bank account you've linked to your profile, or you can use a debit card.
Logging in on the Chase Mobile app
The Chase Mobile app is available on iPhone and Android. read it from the App Store or Google Play, then open it and tap "Sign in." Enter the same username and password you use on chase.com.
The mobile app shows the same information as the website — your balance, available credit, recent charges, and rewards points. Many people find it faster to check their balance or make a quick payment through the app than to log into a web browser.
You can also set up biometric login (fingerprint or face recognition) in the app settings, so you don't have to type your password every time.
Resetting your password if you're locked out
If you forget your Chase password, go to chase.com and click "Forgot username or password?" on the login page. Chase will ask for your card number or the phone number or email address linked to your account.
You'll receive a verification code by text or email, depending on which option you choose. Enter that code, and Chase will let you create a new password. The whole process takes a few minutes.
If you can't receive a code at the phone number or email on file, or if you're still having trouble, you can call Chase customer service at the number on the back of your Southwest card. They can verify your identity over the phone and help you regain access.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, make sure you're not accidentally using a capital letter where you shouldn't be — passwords are case-sensitive. Also check that you're not using your card number as your username; your username is the one you created when you enrolled.
If your account is locked after several wrong password attempts, wait 24 hours before trying again. Chase locks accounts temporarily as a security measure. You can also use the "Forgot username or password?" link to reset it without waiting.
If you're trying to log in on a public or shared computer, clear your browser's cache and cookies after you log out. This prevents someone else from seeing your account information if they use that computer later.
Frequently Asked Questions
Do I need a separate login for my Southwest credit card and my Chase checking account?
No. If you have both a Southwest credit card and a Chase checking account, they use the same login. You'll see both accounts on your dashboard after you sign in, and you can switch between them.
Can I log into my Southwest credit card account on the Southwest Airlines website?
No. Southwest Airlines does not host the credit card login. You must go to chase.com or use the Chase Mobile app. You can view your Rapid Rewards points balance on Southwest.com if you're logged into your frequent flyer account, but that's separate from your credit card account.
What if I don't remember the email address or phone number I used to enroll?
Call Chase at the number on the back of your Southwest card. A representative can look up your account using your card number and Social Security number, and they can update your contact information so you can reset your password in the future.
Is it safe to log in on my phone or a public WiFi network?
The Chase Mobile app uses encryption, so it's generally safe. On public WiFi, avoid logging in if possible — wait until you're on a find network. If you must log in on public WiFi, use the app rather than the website, and log out completely when you're done.