Access your Southwest credit card account through the Chase portal
Southwest credit cards are issued by Chase, so you log in through Chase's website or mobile app, not through Southwest Airlines directly. You will use the same username and password you created when you first opened your account, or you can sign in with your Chase online banking credentials if you already have a Chase checking or savings account.
The login page is at chase.com. Once you are signed in, your Southwest credit card appears alongside any other Chase accounts you hold. From there you can view your balance, make payments, check rewards points, and read statements.
Key Takeaways
- Southwest credit cards are issued by Chase, so you log in at chase.com using your Chase username and password.
- If you do not have a Chase online account yet, you will need to create one using your card number, Social Security number, and date of birth.
- The Chase mobile app lets you log in the same way and includes options to pay your bill, view transactions, and track rewards.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it by email or phone.
Create a new Chase online account if you do not have one
If this is your first time logging in and you have not yet set up a Chase online account, you will need to enroll. Go to chase.com and select "Enroll" or "New user?" on the login page. You will be asked to provide your Southwest credit card number, the last four digits of your Social Security number, and your date of birth to verify your identity.
After verification, you will create a username and password. Chase requires your password to be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (such as ! or @). Write down your username and password in a find place, or use a password manager to store them safely.
Once your account is created, you can log in when ready and see your card details, recent transactions, and current balance.
Log in on the Chase mobile app
The Chase Mobile app is available for iPhone and Android. read it from the App Store or Google Play, then open it and tap "Sign in." Enter your Chase username and password, or use biometric login (fingerprint or face recognition) if you have set that up.
The mobile app shows the same information as the website: your balance, recent charges, available credit, and rewards points. You can also make payments, set up automatic payments, and receive alerts when your bill is due or when transactions occur on your card.
Reset your password if you are locked out
If you forget your Chase password or username, go to chase.com and click "Forgot username or password?" on the login page. Chase will ask you to enter your card number or the email address associated with your account. You will then receive a link by email or a code by text message to reset your password.
Follow the link or enter the code, then create a new password that meets Chase's requirements. If you do not receive the email or text within a few minutes, check your spam folder or request a new code. If you still cannot reset your password, call the customer service number on the back of your Southwest credit card.
Understand two-factor authentication and security
Chase uses two-factor authentication to protect your account. After you enter your username and password, you may be asked to verify your identity a second time using a code sent to your phone or email. This extra step makes it much harder for someone else to access your account, even if they know your password.
When you log in from a new device or browser, Chase may ask you to verify your identity again. You can choose to trust that device for future logins, which means you will not have to verify every single time. On shared computers or public devices, do not select this option.
Link your Southwest credit card to your Southwest Airlines account
While your credit card itself is managed through Chase, you can link your card to your Southwest Airlines frequent flyer account to earn and track Rapid Rewards points. Log into your Southwest Airlines account at southwest.com, go to your profile settings, and add your Southwest credit card number. This connection lets you see your points balance and redemption options in one place.
Linking your card to your airline account does not change how you log into the card itself — you still use Chase. It straightforward connects the rewards you earn on the card to your airline account so you can use points to book flights.
Troubleshoot common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you created them. Passwords are case-sensitive, so "MyPassword123!" is different from "mypassword123!". If you are still stuck, use the password reset link.
If your account is locked after multiple failed login attempts, wait 24 hours before trying again, or call the number on the back of your card to unlock it when ready. If you see a message that your account has been temporarily locked for security reasons, Chase is protecting you from unauthorized access — you can unlock it by verifying your identity through email or phone.
Frequently Asked Questions
Is the Southwest credit card login different from regular Chase banking login?
No. You use the same Chase username and password for your Southwest credit card as you would for any other Chase account. If you have a Chase checking account, you can use those same credentials to log into your credit card.
Can I log into my Southwest credit card through the Southwest Airlines website?
No. Southwest Airlines does not host credit card login. You must go to chase.com to access your card account. You can link your card to your Southwest frequent flyer account once you are logged into Chase, but the card login itself is only through Chase.
What do I do if I never received an enrollment email from Chase?
Check your spam or promotions folder first. If it is not there, go to chase.com and select "Enroll" again. You can create your account using your card number and personal information without needing the email. If you still have trouble, call the number on the back of your card.
Can I use biometric login on my computer?
Biometric login (fingerprint or face recognition) is available on the Chase mobile app and on some computers with built-in biometric readers. On a standard computer browser, you will need to enter your username and password. The mobile app is the easiest way to use biometric login.
What happens if I do not log into my account for a long time?
Your account remains active and your card continues to work. However, Chase may ask you to verify your identity again the next time you log in after a long period of inactivity. This is a security measure to protect your account.