Where to find the Southwest Airlines credit card login
The Southwest Airlines credit card is issued by Chase, so you log in through Chase's website or mobile app, not through Southwest's site. Go to chase.com, select "Credit Cards" from the menu, and look for the login box labeled "Credit Card Login" or "Sign In". Enter your Chase username and password — the same credentials you use for any other Chase account you may have.
If you don't have a Chase online account yet, you'll need to set one up before you can see your card details. During setup, Chase will ask for your Social Security number, card number, and other identifying information to confirm you're the cardholder.
The Chase mobile app (available on iOS and Android) offers the same login and account access. Many cardholders find the app faster for checking balances and recent charges while on the go.
Key Takeaways
- Southwest Airlines credit cards are managed by Chase, so you log in at chase.com or through the Chase mobile app, not at Southwest's website.
- You'll use the same Chase username and password for your credit card account as you would for any other Chase banking product.
- If you're logging in for the first time, you'll need to create a Chase online account using your card number and Social Security number.
- Once logged in, you can view your balance, recent transactions, rewards points, and payment options all in one place.
What you can do once you're logged in
After you log in, your account dashboard shows your current balance, credit limit, and available credit at a glance. You can also see your recent transactions listed by date, merchant, and amount — useful for spotting charges you don't recognize or tracking spending in a category.
The account also displays your Southwest Rapid Rewards points balance and how many points you've earned in the current billing cycle. You can see which purchases earned points and which didn't, since some categories (like balance transfers or cash advances) don't earn rewards.
From the login portal, you can also make a payment, set up automatic payments, change your mailing address, read statements, and update your contact information. Some cardholders use the login to monitor their credit utilization — the percentage of your credit limit you're currently using — which affects your credit score.
Resetting your password if you're locked out
If you forget your Chase password, go to chase.com and click "Forgot Password?" on the login screen. Chase will ask you to enter your username or the email address associated with your account, then send a password reset link to that email. Click the link, create a new password, and you'll be able to log back in.
If you don't receive the reset email within a few minutes, check your spam folder — sometimes password reset emails get filtered there. If the email never arrives, you may need to call Chase customer service at the number on the back of your card to verify your identity and reset your password over the phone.
For security reasons, Chase will ask you to create a password that's at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and special characters. Avoid using information that's straightforward to guess, like your birth date or card number.
Two-factor authentication and security
Chase offers two-factor authentication as an extra security layer for your account. When you turn this on, logging in requires both your password and a code sent to your phone or email. This makes it much harder for someone else to access your account even if they somehow learn your password.
You can set up two-factor authentication in your account settings after you log in. Chase typically sends the code via text message, though you can choose email instead if you prefer. The code expires after a few minutes, so you'll need to enter it right away.
If you're logging in from a device Chase recognizes (like a computer you use regularly), you can usually choose to skip two-factor authentication on that device for the next 30 days. This is convenient for home computers but not recommended for shared devices or public computers.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you're typing them exactly as you set them up — passwords are case-sensitive, meaning capital and lowercase letters matter. If you're copying and pasting your password, make sure there are no extra spaces before or after it.
If your account is locked after several failed login attempts, Chase will temporarily block further tries to protect your account from unauthorized access. Wait 24 hours and try again, or call Chase customer service to unlock it sooner. This is a security feature, not a permanent problem.
If you're having trouble on the Chase website but the mobile app works fine (or vice versa), try clearing your browser's cache and cookies, then log in again. Sometimes stored data from old sessions interferes with the current login. On a mobile device, try uninstalling and reinstalling the Chase app.
Linking your Southwest Airlines account to your credit card
Your Southwest Airlines credit card and your Southwest Rapid Rewards frequent flyer account are separate accounts, though they're connected. When you use the card, points automatically post to your Rapid Rewards account — you don't have to link them manually.
However, you can log into your Southwest Rapid Rewards account separately at southwest.com to view your points balance, book flights, and manage reservations. Some cardholders prefer checking their points balance on the Southwest site rather than through Chase, since it shows the same information in a different layout.
If you're not seeing your points appear in your Rapid Rewards account after a purchase, wait a few days — points usually post within 1 to 3 business days of the transaction posting to your card. If points still don't show up after a week, contact Chase customer service with your transaction details.
Frequently Asked Questions
Can I log into my Southwest Airlines credit card through the Southwest website?
No. Southwest Airlines credit cards are issued and managed by Chase, so you must log in through Chase's website or app. The Southwest website has its own login for your frequent flyer account, but that's separate from your credit card account.
What should I do if I think someone else accessed my account?
Call Chase when ready at the number on the back of your card. Chase can review your recent transactions, freeze your account if needed, and issue a new card. The sooner you report suspicious activity, the better protected you are from fraud liability.
Do I need a separate password for my Southwest Rapid Rewards account?
Yes. Your Southwest Rapid Rewards account (at southwest.com) has its own login separate from your Chase credit card login. You'll set up a Southwest password when you create your frequent flyer account, and it's not connected to your Chase password.
Can I pay my Southwest Airlines credit card bill through the Chase login?
Yes. Once you're logged in, you can make a one-time payment or set up automatic payments from a bank account. You can also pay by phone or mail, though online payment is usually the fastest option.
What if I'm trying to log in on a new device?
Chase may ask you to verify your identity the first time you log in from a new device — this is a security measure. Be ready to answer security questions or receive a verification code by text or email. After you verify, you can usually log in normally on that device going forward.