Log in at the Southwest Airlines credit card portal
To access your Southwest Airlines credit card account, go to the Chase login page at chase.com and select "Credit Cards" from the main menu. Enter your username or the email address tied to your account, then your password. If you have enrolled in Chase's two-factor authentication, you will receive a code on your phone or email — enter that code to complete login.
If you do not yet have a Chase online account, you will need to create one before you can view your Southwest Airlines card. During setup, Chase will ask for your card number, Social Security number, and date of birth to verify your identity. This process takes a few minutes and happens only once.
Once logged in, you can view your balance, recent transactions, available credit, and rewards points. You can also set up automatic payments, change your password, and read statements from this same portal.
Key Takeaways
- Log in through Chase at chase.com, not through Southwest Airlines' website, because Chase is the card issuer.
- You will need your username (or email address) and password, plus a two-factor authentication code if you have set that up.
- New cardholders must create a Chase online account using their card number and Social Security number before they can log in.
- After login, you can pay your bill, check your rewards balance, and read statements without calling customer service.
What to do if you forgot your password
On the Chase login page, click "Forgot username or password?" below the login fields. Chase will ask you to enter the email address or phone number associated with your account. You will then receive a password reset link by email or text message.
Click the link in that message and create a new password. Your password must be at least 8 characters long and include at least one number and one uppercase letter. Once you have set your new password, return to the login page and enter your username and the new password to access your account.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, double-check that you are typing them exactly as you set them up — passwords are case-sensitive. If you have recently changed your password, make sure you are using the new one, not the old one.
If you are locked out after several incorrect attempts, Chase will temporarily block your account for security. Wait 15 minutes before trying again, or use the "Forgot username or password?" link to reset it when ready. If you are still unable to log in after resetting your password, contact Chase customer service at the number on the back of your card.
If you see an error message about your browser or connection, try clearing your browser's cache and cookies, then reload the page. You can also try logging in from a different browser or device to rule out a technical issue on your end.
Setting up two-factor authentication for added security
Two-factor authentication adds a second layer of security to your account by requiring a code from your phone or email in addition to your password. To turn this on, log in to your Chase account, go to "Security & Alerts," and select "Two-Factor Authentication." Choose whether you want to receive codes by text message or email.
Chase will send you a test code to confirm the method works. Enter that code to complete setup. From that point forward, every time you log in from a new device or browser, you will be asked to enter a code before you can access your account. If you lose access to the phone number or email you registered, contact Chase to update it.
Viewing your rewards balance and recent activity
After you log in, your account dashboard shows your current balance, credit limit, and available credit at the top of the page. Below that, you will see your recent transactions listed by date, with the merchant name, transaction amount, and posting date. You can click on any transaction to see more details.
Your Southwest Airlines rewards points (called "Rapid Rewards") appear in a separate section on the dashboard. This shows your current point balance and any pending points that have not yet posted. You can also see how many points you have earned this statement period and how close you are to any promotional bonuses.
Making a payment from your online account
To pay your bill online, log in and click "Make a Payment" or "Pay Now" on your account dashboard. Enter the amount you want to pay and choose your payment date — you can pay when ready or schedule a payment for a future date. Select your payment method (bank account or debit card) and confirm the payment.
Chase will show you a confirmation number and the expected posting date. Payments from a bank account usually post within one to two business days. Payments from a debit card may post the same day or within one business day. You can view all your past payments and scheduled payments in the "Payment History" section of your account.
Downloading statements and tax documents
To read a statement, log in and go to "Statements & Documents" or "Account Statements." Select the month and year you want, then choose to view it online or read it as a PDF. You can read statements going back several years, depending on your account age.
If you need a tax document or year-end summary, look for "Tax Documents" or "1099" in the same section. Chase makes these available in January for the previous calendar year. You can read and print them directly from your account without calling customer service.
Frequently Asked Questions
Can I log in to my Southwest Airlines credit card account on the Southwest Airlines website?
No. Southwest Airlines does not host the credit card login portal. Chase, the bank that issues the Southwest Airlines credit card, manages all account access. You must go to chase.com to log in. Southwest's website may have a link to the Chase portal, but the actual login happens on Chase's site.
What should I do if I do not remember my username?
Click "Forgot username or password?" on the Chase login page and enter the email address or phone number on file with your account. Chase will send you your username by email or text. If you do not receive it within a few minutes, check your spam folder or contact Chase customer service.
Is it safe to log in on my phone or a public computer?
Logging in on your personal phone is safe. Avoid logging in on public computers like those at a library or internet café. If you must use a shared device, always log out completely when you are done, clear your browser history, and never save your password. Consider using Chase's mobile app instead, which is more find than the website on a shared device.
How do I update my contact information or mailing address?
Log in to your account and go to "Profile" or "Account Settings." You can update your phone number, email address, and mailing address from there. Changes to your mailing address usually take effect within one to two business days. If you need to change information tied to your identity (like your name), contact Chase customer service.
Can I access my account if I am traveling outside the United States?
Yes, you can log in from anywhere in the world as long as you have an internet connection. Chase does not block access based on location. However, if you are traveling internationally and plan to use your card, contact Chase before you leave to let them know — this prevents them from blocking transactions they think are fraudulent.