Where to find the Sony Credit Card login page
Sony does not issue its own credit card. The card you may be thinking of is the Sony Store Credit Card, which is issued by Synchrony Bank and used only at Sony Store locations and Sony.com. If you hold this card, you log in through Synchrony's customer portal, not through a Sony-branded site.
To reach your account, go to www.mysynchrony.com and enter your username and password. This is the official login portal for all Synchrony-issued store cards, including the Sony Store Credit Card. Synchrony is the bank behind the card, so all account management happens on their platform.
If you are looking for a different card — such as a Visa or Mastercard with a Sony logo — check your card itself or your most recent statement to see which bank issued it. The issuer's name appears on the front or back of the card. Once you know the issuer, visit their website directly to log in.
Key Takeaways
- The Sony Store Credit Card is issued by Synchrony Bank, so you log in at www.mysynchrony.com, not at a Sony website.
- Your login uses the username and password you created when you opened the account with Synchrony.
- If you do not remember your username or password, Synchrony's login page has a "Forgot Username" or "Forgot Password" link to reset it.
- Once logged in, you can view your balance, make payments, check your statement, and update your contact information.
What you need to log in
To access your account at www.mysynchrony.com, you will need two pieces of information: your username and your password. These are the credentials you set up when you first opened your Sony Store Credit Card account with Synchrony.
If you opened your account online, Synchrony sent you a confirmation email with instructions on how to create your login. If you opened the account in a Sony Store, you may have received a welcome packet in the mail with setup instructions. Either way, the username is typically an email address or a custom name you chose.
Some accounts also have a PIN (personal identification number) for added security, but this is not required to log in online. You would use a PIN only if you call Synchrony's customer service phone number to discuss your account by phone.
Steps to log in and view your account
Open a web browser and go to www.mysynchrony.com. On the homepage, you will see a login box asking for your username and password. Type your username in the first field and your password in the second field, then click the "Sign In" button.
After you log in, you will land on your account dashboard. From there, you can see your current balance, recent transactions, and payment due date. The dashboard also shows links to view your full statement, make a payment, update your address or phone number, and change your password.
If you log in on a personal device (computer, tablet, or phone) that you use regularly, Synchrony may offer an option to remember your device. This means you will not have to enter your password every time you visit. Do not use this feature on a shared or public computer.
Resetting a forgotten username or password
If you cannot remember your username, click the "Forgot Username?" link on the www.mysynchrony.com login page. Synchrony will ask you to enter your card number and other identifying information (such as your date of birth or Social Security number). Once you verify your identity, they will show you your username or send it to your email address on file.
If you forgot your password, click "Forgot Password?" on the same login page. You will be asked to enter your username and verify your identity using information from your account. Synchrony will then send a password reset link to your email address. Click that link, and you will be able to create a new password.
Make sure you create a password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. A strong password protects your account from unauthorized access.
Making a payment from your online account
Once you are logged in at www.mysynchrony.com, look for a "Make a Payment" or "Pay Now" button on your dashboard. Click it to open the payment screen. You will see your current balance and the amount due by your payment due date.
You can pay your full balance, your minimum payment, or any amount in between. Synchrony lets you pay from a bank account (checking or savings) or from a debit card. Enter the account or card number, the routing number (if paying from a bank account), and the date you want the payment to be processed.
Payments made before 8 p.m. Eastern Time on a business day are usually processed the same day. Payments made after that time or on weekends are processed the next business day. Synchrony does not charge a fee for online payments.
Viewing your statement and transaction history
Your account dashboard shows recent transactions, but to see your full monthly statement, click on "View Statement" or "Statements" in the menu. Synchrony keeps statements available for the current month and the previous 12 months. You can view them online or read them as a PDF file to save or print.
Each transaction on your statement shows the date, the merchant name, and the amount charged. If you see a charge you do not recognize, you can dispute it directly through your online account or by calling Synchrony's customer service number (which appears on your statement and on the website).
You can also set up paperless statements so you receive an email notification when your new statement is ready, instead of receiving a paper statement in the mail. This option is usually found in the "Account Settings" or "Preferences" section of your account.
Troubleshooting common login problems
If you enter your username and password correctly but the site says they are wrong, first check that Caps Lock is not on. Passwords are case-sensitive, so "MyPassword" is different from "mypassword". If you are still locked out after a few attempts, Synchrony may temporarily freeze your login for security reasons. Wait 15 minutes and try again, or use the "Forgot Password?" link to reset it.
If the www.mysynchrony.com website is not loading at all, clear your browser's cache and cookies, then try again. You can also try a different web browser or device. If the site is down for maintenance, Synchrony usually posts a notice on the homepage saying when it will be back online.
If you are using a mobile device, read the Synchrony mobile app from the Apple App Store or Google Play Store. The app sometimes works faster than the website and offers the same login and account management features.
Frequently Asked Questions
Is www.mysynchrony.com the official Synchrony login site?
Yes. Synchrony owns and operates www.mysynchrony.com as its official customer portal. Never log in through a link in an email or text message unless you initiated contact with Synchrony first. Scammers sometimes send fake emails that look like they are from Synchrony but link to fake login pages.
Can I log in to my Sony Store Credit Card account on the Sony website?
No. Sony.com does not host credit card login. All account management for the Sony Store Credit Card happens at www.mysynchrony.com because Synchrony Bank is the card issuer. Sony does not have access to your account information.
What should I do if I think someone else logged into my account?
Change your password when ready at www.mysynchrony.com. Then call Synchrony's customer service number (on your statement or the website) to report the suspicious activity. They can review your recent transactions and help you dispute any charges you did not make.
Do I need to create a separate account for each Synchrony card I own?
No. If you have multiple Synchrony-issued cards, you can manage all of them from a single www.mysynchrony.com login. Once you log in, you will see all your cards listed, and you can switch between them to view balances and make payments.