The fastest way to sign in is through Chase.com or the Chase mobile app
Go to Chase.com and select "Sign In" in the top right corner. Enter your username or the email address tied to your account, then your password. If you have multiple Chase accounts, you'll see them all after you sign in.
If you prefer your phone, read the Chase Mobile app from the Apple App Store or Google Play Store. Open it, tap "Sign In," and enter the same username and password. The app lets you check your balance, make payments, and transfer money without opening a web browser.
Both routes use the same login credentials. If you've never signed in before, you'll need to set up a username and password first — Chase will walk you through that when you visit the site or open the app for the first time.
Key Takeaways
- Sign in at Chase.com or use the Chase Mobile app with your username (or email) and password.
- If you don't have a username yet, you can create one during your first sign-in attempt.
- Chase offers two-factor authentication as an optional security step after you enter your password.
- If you forget your password, use the "Forgot username or password?" link on the sign-in page to reset it.
- The mobile app and website show the same account information and let you do the same tasks.
Setting up your username if you're signing in for the first time
When you first try to sign in, Chase will ask whether you have a username. If you don't, select "Enroll now" or "Create username." You'll enter your Social Security number or tax ID and answer security questions to confirm your identity.
After that, Chase will let you choose a username and create a password. Your username can be letters, numbers, or both — it doesn't have to match your name. Write it down somewhere safe, because you'll need it every time you sign in.
This setup usually takes five to ten minutes. Once it's done, you can sign in when ready on any device using that username and password.
What to do if you forget your password or username
On the Chase sign-in page, click "Forgot username or password?" Chase will ask you to enter your Social Security number or tax ID, then verify your identity by answering security questions or receiving a code by text or email.
After you verify, you can reset your password right away. If you forgot your username, Chase will show it to you or let you create a new one. This process usually takes a few minutes and doesn't require you to call anyone.
If you can't answer your security questions or don't have access to the phone number or email on file, you'll need to call Chase customer service at the number on the back of your card. They can verify your identity over the phone and help you regain access.
Two-factor authentication and extra security options
After you enter your password, Chase may ask you to verify your identity a second way — usually by entering a code sent to your phone or email. This is called two-factor authentication, and it makes your account harder to break into.
You can also set up additional security through your account settings. Chase offers options like fingerprint or face recognition on the mobile app, and you can choose which phone numbers or email addresses receive security codes.
Two-factor authentication is optional, but turning it on is worth the extra step. It takes less than a minute and protects your money if someone learns your password.
Signing in on a shared or public computer
If you're using someone else's computer or a public device, sign out completely when you're done. On Chase.com, look for "Sign Out" in the top right corner. On the mobile app, go to Settings and tap "Sign Out."
Never check the box that says "Remember me" or "Keep me signed in" on a shared device. That saves your login information on that computer, which means anyone using it later can access your account.
If you accidentally signed in on a shared device, you can sign out remotely. Go to your account settings on a device you trust, find "Devices" or "Active Sessions," and remove the shared computer from the list.
Troubleshooting common sign-in problems
If you see an error message saying your username or password is wrong, check that you're typing them correctly. Passwords are case-sensitive, meaning capital and lowercase letters matter. If you're still stuck, use the "Forgot username or password?" link to reset.
If your account is locked after too many wrong password attempts, wait 24 hours before trying again. Chase locks accounts temporarily to protect them from unauthorized access. You can also call the number on the back of your card to unlock it sooner.
If you see a message about your account being restricted or frozen, it usually means Chase needs to verify something with you. Call the customer service number on your card or the back of your statement — they'll explain what's needed and how to fix it.
Accessing your account on multiple devices
You can sign in to the same Chase account on your phone, tablet, and computer at the same time. Each device stays signed in until you sign out or until Chase signs you out automatically for security reasons.
Chase automatically signs you out after a period of inactivity — usually 15 to 30 minutes of not using your account. If you're signed out unexpectedly, just sign back in with your username and password.
If you want to see which devices are currently signed in to your account, go to your settings and look for "Devices" or "Active Sessions." You can remove any device from that list if you no longer use it or if you think someone else has access.
Frequently Asked Questions
Can I use my card number to sign in instead of a username?
No. Chase requires a username or the email address tied to your account. If you don't have a username, you can create one during your first sign-in attempt. Your card number alone won't work.
What if I have multiple Chase credit cards?
Sign in once with your username and password. After you're in, you'll see all your Chase credit cards listed together. You can switch between them by clicking on each card's name. You don't need separate usernames for each card.
Is it safe to save my password in my browser?
Only on a device you own and use alone. Saving your password in your browser is convenient but means anyone with access to that device can sign into your account. Never save your password on a shared or public computer.
How do I sign in if I'm outside the United States?
Use the same Chase.com website or mobile app from anywhere. Your username and password work the same way internationally. Some features may be limited depending on where you are, but basic sign-in works worldwide.
What should I do if I think someone else signed into my account?
Sign in when ready and change your password. Then go to your account settings, find "Devices" or "Active Sessions," and remove any device you don't recognize. Call the number on the back of your card to report suspicious activity and ask about fraud protection.