Access your Shell credit card account online
To log in to your Shell credit card account, go to shell.com/credit-card or use the Shell mobile app. You will need your card number and PIN, or your username and password if you have already set up online access. The login page is the same whether you are using a computer, tablet, or phone.
If this is your first time logging in, you will create a username and password during that first visit. Shell will ask for your card number, the last four digits of your Social Security number, and your date of birth to verify your identity before letting you set up credentials.
Key Takeaways
- Log in at shell.com/credit-card using your username and password, or use the Shell mobile app on your phone.
- First-time users must verify their identity with their card number, last four digits of Social Security number, and date of birth before creating login credentials.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or text.
- You can view your balance, recent charges, payment history, and make payments once you are logged in.
- The Shell app and website are available 24 hours a day, but some maintenance windows may briefly take the site offline.
What you need before you log in
Have your Shell credit card in front of you. You will need the 16-digit card number printed on the front. If you are logging in for the first time, you will also need your date of birth and the last four digits of your Social Security number.
If you have already created a username and password, you only need those two pieces of information. Write them down in a safe place or use a password manager so you do not lose them.
Step-by-step login on a computer or tablet
Open a web browser and go to shell.com/credit-card. Look for the login box on the right side of the page. Enter your username in the first field and your password in the second field, then click "Log In."
If you see a message asking you to verify your identity, Shell is asking for extra security information. This usually happens if you are logging in from a new device or location. Follow the prompts on the screen — you may be asked to enter a code sent to your phone or email.
Once you are logged in, you will see your account dashboard. This shows your current balance, recent transactions, and payment due date. The menu on the left side lets you view statements, make payments, update your address, or change your password.
How to log in using the Shell mobile app
read the Shell mobile app from the Apple App Store or Google Play Store. Open the app and tap "Log In." Enter your username and password, then tap "Sign In."
The first time you use the app, you may be asked to set up biometric login — this means you can use your fingerprint or face recognition instead of typing your password each time. This is optional but makes future logins faster.
The app shows the same information as the website: your balance, recent charges, and payment options. You can also set up payment reminders and view your credit limit from the app.
Resetting your password if you forget it
On the Shell credit card login page, click "Forgot Password?" below the login box. Shell will ask you to enter your card number and the last four digits of your Social Security number to verify who you are.
You will then choose whether to receive a password reset link by email or text message. Click the link in that message, and you will be taken to a page where you can create a new password. Your new password must be at least 8 characters long and include at least one number and one uppercase letter.
After you reset your password, log in with your username and the new password. Your old password will no longer work.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, check that you have not accidentally turned on Caps Lock. Passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you are still stuck, use the "Forgot Password?" link to reset it.
If the website or app will not load at all, try clearing your browser's cache and cookies, then reload the page. On the app, try closing it completely and opening it again. If the problem continues, Shell may be performing maintenance — check back in a few minutes.
If you see a message that your account is locked, you have entered the wrong password too many times. Wait 15 minutes, then try logging in again. If you still cannot log in after waiting, contact Shell customer service at the number on the back of your card.
What you can do once you are logged in
After logging in, you can view your current balance, available credit, and credit limit. You can also see a list of all charges from the past several months, organized by date. Click on any charge to see more details about where and when you used your card.
You can make a payment toward your balance using a bank account or another card. You can also set up automatic payments so that a fixed amount is withdrawn from your bank account on the same day each month. View your billing statements as PDF files going back several years, and read them to your computer if you need them for records.
From your account settings, you can update your mailing address, change your password, set up alerts for large charges or when your balance reaches a certain amount, and manage authorized users if you have added anyone else to your account.
Frequently Asked Questions
What should I do if I do not remember my username?
Your username is something you created the first time you logged in — it is not your card number. If you cannot remember it, use the "Forgot Password?" option on the login page. You will verify your identity with your card number and Social Security number, and you can then create a new username and password.
Is it safe to log in on my phone?
Yes, the Shell website and app use encryption to protect your information. However, only log in on your own phone or computer, not on a shared or public device. If you do log in on a public computer, always click "Log Out" when you are finished, and clear your browser history.
Can I log in if I have a joint account?
Yes, both cardholders can create separate usernames and passwords. Each person logs in with their own credentials and sees the same account information. Contact Shell customer service if you need help setting up a second login for a joint account.
What happens if I do not log in for a long time?
Your login credentials do not expire just because you have not used them. However, if your account is inactive for a very long time, Shell may close it. Check your mail for notices from Shell about your account status, or log in occasionally to keep it active.
Can I change my username after I create it?
Yes, you can change your username from your account settings once you are logged in. Look for "Security" or "Account Settings" in the menu, then find the option to change your username. You will need to enter your current password to confirm the change.