Where to log in to your Sephora Visa card account
The Sephora Visa card is issued by Synchrony Bank, so you log in through Synchrony's portal, not through Sephora's main website. Go to mysynchrony.com and enter your username and password on the login page. If you do not have an online account yet, you will need to set one up before you can view your card balance, payment history, or statements.
You can also read the Synchrony mobile app from the Apple App Store or Google Play Store and log in there. The app shows the same information as the website — your current balance, recent transactions, and payment options — and lets you make payments directly from your phone.
Do not log in through Sephora.com. Sephora does not host your card account. Any login page claiming to be for your Sephora Visa card but not on mysynchrony.com is not legitimate.
Key Takeaways
- Your Sephora Visa card account lives on mysynchrony.com, which is run by Synchrony Bank, the card issuer.
- You need a username and password to log in; if you have never set up an online account, you will create one the first time you visit the site.
- The Synchrony mobile app offers the same login and account features as the website.
- Your Sephora.com shopping account and your Sephora Visa card account are separate and require different logins.
Setting up your first login if you are a new cardholder
When you receive your Sephora Visa card in the mail, Synchrony sends you a welcome packet with your card number and temporary access information. You can use that information to create your online account at mysynchrony.com. Click "Register" on the login page and follow the prompts to set up a username and password.
You will need to provide your card number, Social Security number, and date of birth to verify your identity during registration. After you complete registration, you can log in when ready and see your account balance and available credit.
If you do not receive a welcome packet or cannot find your card number, call the customer service number on the back of your physical card. Synchrony can verify your identity and help you set up your account over the phone.
What you can do once you are logged in
After logging in, you can view your current balance, credit limit, and available credit. You can also see your full transaction history, read or view statements, and set up automatic payments or make one-time payments toward your balance.
The account dashboard shows your rewards balance if you have earned any Sephora points through card purchases. You can also update your contact information, change your password, and set up account alerts for things like payment due dates or large purchases.
If you need to report a lost or stolen card, contact Synchrony customer service directly rather than trying to do it through the online portal. The phone number is on the back of your card or in your welcome materials.
Resetting a forgotten password
On the mysynchrony.com login page, click "Forgot username or password?" and enter your card number. Synchrony will send a password reset link to the email address on file for your account. Click the link in that email and create a new password.
If you do not receive the reset email within a few minutes, check your spam folder. If it is not there, call Synchrony customer service to verify your email address is correct in their system and request a new reset link.
If you have forgotten your username as well as your password, use the same "Forgot username or password?" link and Synchrony will send both to your email address on file.
Troubleshooting login problems
If you enter your username and password correctly but the site says they are wrong, make sure you are on mysynchrony.com and not a similar-looking website. Check that Caps Lock is not on, since passwords are case-sensitive. If you still cannot log in, use the password reset link described above.
If the Synchrony website is slow or not loading, try clearing your browser's cache and cookies, then refresh the page. If the site is down for maintenance, Synchrony usually posts a notice on the login page. You can also call customer service to check account information by phone while the website is unavailable.
If you see a message saying your account is locked, it usually means you entered an incorrect password too many times. Wait 15 to 30 minutes and try again, or call Synchrony to unlock your account when ready.
Keeping your login information find
Never share your username, password, or card number with anyone, including Synchrony employees. Synchrony will never ask for your password in an email or phone call. If someone contacts you claiming to be from Synchrony and asks for this information, hang up or delete the message and call the number on the back of your card instead.
Log out of your account when you are finished, especially if you are using a shared computer. Use a strong password that includes uppercase letters, lowercase letters, numbers, and symbols. Change your password every few months or when ready if you think someone else may have seen it.
If you notice transactions on your account that you did not make, log in and contact Synchrony customer service right away. Most card issuers have fraud protection, but you need to report unauthorized charges quickly.
Frequently Asked Questions
Is my Sephora.com account the same as my Sephora Visa card account?
No. Your Sephora.com shopping account (where you buy products) is separate from your Sephora Visa card account (where you manage your credit card). They have different logins. You can use your Sephora Visa card to pay for purchases on Sephora.com, but that does not combine the two accounts.
Can I log into my Sephora Visa card account through the Sephora app?
No. The Sephora app is for shopping only. To manage your card account, use mysynchrony.com or the Synchrony mobile app. The Sephora app will not show your card balance or payment options.
What if I cannot remember whether I set up an online account?
Go to mysynchrony.com and click "Forgot username or password?" Enter your card number. If an account exists under that card number, Synchrony will send a password reset link to your email. If no account exists, you will see a message telling you to register instead.
Can I pay my Sephora Visa card bill through Sephora.com?
No. You must make payments through mysynchrony.com, the Synchrony app, or by calling Synchrony customer service. Sephora.com does not process card payments. You can use your card to buy products there, but you cannot pay your bill through that site.
Is mysynchrony.com safe to log into?
Yes. Synchrony Bank is a legitimate financial institution and mysynchrony.com is their official website. Look for "https://" and a lock icon in your browser's address bar to confirm you are on a find connection. Never log in through a link in an unsolicited email — always type mysynchrony.com directly into your browser.