Where to sign in to your Sephora credit card account
The Sephora credit card is issued by Synchrony Bank, not by Sephora itself. This means your account login is separate from your Sephora.com shopping account. You sign in through Synchrony's portal, not through the Sephora website.
Go to mysynchrony.com to access your Sephora credit card account. Enter your username and password. If you have never signed in before, you will need to create a login first — Synchrony will ask you to verify your identity using your Social Security number and the card number.
You can also read the Synchrony mobile app from the Apple App Store or Google Play Store and sign in there. The app shows the same account information as the website.
Key Takeaways
- Your Sephora credit card account lives on mysynchrony.com, not on Sephora.com, because Synchrony Bank issues the card.
- First-time users must create a login by entering their Social Security number and card number to verify identity.
- You can manage your account on the Synchrony website or through the Synchrony mobile app.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Your Sephora Beauty Insider account and your Sephora credit card account are two separate logins.
Setting up your first login
When you receive your Sephora credit card in the mail, you do not automatically have a Synchrony login. You must create one the first time you want to check your balance or make a payment online.
On mysynchrony.com, click "Enroll Now" or "Create Login." Synchrony will ask you to enter your card number, the last four digits of your Social Security number, and your date of birth. After you verify this information, you will create a username and password. Write down your username and password in a safe place — you will need them every time you sign in.
After you create your login, you can see your balance, recent charges, payment due date, and interest rate. You can also set up automatic payments or make a one-time payment directly from the website.
What you can do once you are signed in
Once you are logged into your Synchrony account, you can view your current balance, available credit, and credit limit. You can also see a list of all charges on your card, organized by date and merchant.
You can make a payment toward your balance using a bank account or debit card. Synchrony lets you pay the full balance, the minimum payment, or any amount in between. You can also set up automatic monthly payments so you do not have to remember to pay by hand.
The account page also shows your interest rate, annual percentage rate (APR), and any promotional offers tied to your card. If you have a 0% APR promotion on a purchase, you can track how much time is left before the regular rate kicks in.
Resetting a forgotten password
If you forget your Synchrony password, go to mysynchrony.com and click "Forgot Password" on the login screen. Synchrony will send a password reset link to the email address on file with your account. Click the link in that email and follow the steps to create a new password.
The reset link usually works for 24 hours. If you do not use it within that time, you will need to request a new one. Make sure you check your spam or junk folder if you do not see the email right away.
If you do not remember the email address you used to set up your account, call Synchrony customer service at the number on the back of your card. A representative can verify your identity and help you regain access.
Linking your Sephora Beauty Insider account
Your Sephora credit card account and your Sephora Beauty Insider account are separate. You have one login for shopping on Sephora.com (your Beauty Insider account) and a different login for managing your credit card (your Synchrony account).
You can link the two accounts so that purchases made with your Sephora credit card automatically count toward your Beauty Insider points. To do this, sign into your Beauty Insider account on Sephora.com, go to your account settings, and look for the option to link a payment method. Select your Sephora credit card and follow the prompts.
Once linked, your card purchases will earn points without any extra steps. You do not need to do anything special at checkout — just use your Sephora credit card as you normally would.
Troubleshooting common sign-in problems
If you enter your username and password correctly but the system says they are wrong, make sure you are using the exact username you created — usernames are case-sensitive. Also check that Caps Lock is not turned on by accident.
If you see a message that your account is locked after several wrong password attempts, wait 24 hours before trying again. Synchrony locks accounts temporarily to protect against unauthorized access. You can also call the customer service number on the back of your card to unlock your account sooner.
If you are having trouble on the Synchrony website, try clearing your browser's cache and cookies, then sign in again. If the problem continues, try signing in through the Synchrony mobile app instead — sometimes one works when the other does not.
Keeping your account find
Never share your username, password, or card number with anyone, even if they claim to be from Synchrony or Sephora. Synchrony employees will never ask for your password by email or phone.
Use a strong password that includes uppercase letters, lowercase letters, numbers, and symbols. Avoid using your name, birthday, or card number as part of your password. Change your password every few months, especially if you use the same password on other websites.
If you notice charges on your account that you did not make, sign into your Synchrony account and report them right away. You can also call the number on the back of your card to report fraud. The sooner you report it, the sooner Synchrony can investigate.
Frequently Asked Questions
Is my Sephora credit card login the same as my Sephora.com login?
No. Your Sephora credit card account is managed by Synchrony Bank on mysynchrony.com. Your Sephora.com shopping account is separate and has its own login. You need both logins to shop online and manage your card.
What do I do if I never received a welcome email from Synchrony?
Check your spam or junk folder first. If you still cannot find it, go to mysynchrony.com and click "Enroll Now" to create your login manually using your card number and Social Security number. You do not need to wait for an email to set up your account.
Can I pay my Sephora credit card bill through the Sephora website?
No. You must pay through mysynchrony.com or the Synchrony mobile app. Sephora.com does not have a payment option for the credit card. You can also mail a check to the address shown on your monthly statement.
What if I want to use a different email address for my Synchrony account?
Sign into mysynchrony.com, go to "Account Settings" or "Profile," and look for the option to change your email address. You will need to verify the new email before the change takes effect. After that, Synchrony will send all future emails to the new address.
Can I sign in to my Sephora credit card account on the Sephora mobile app?
No. The Sephora mobile app only connects to your Sephora.com shopping account, not your credit card account. To manage your credit card, use the Synchrony website or the Synchrony mobile app instead.