Where to log in to your Sephora Visa card account
Your Sephora Credit Card is issued by Synchrony Bank, not by Sephora itself. This means you log in through Synchrony's portal, not through the main Sephora website. Go to mysynchrony.com and enter your username and password on the login page.
If you do not yet have a Synchrony online account, you will need to set one up before you can view your card balance, make payments, or check your statement. The setup process takes a few minutes and requires your card number and Social Security number.
You can also read the Synchrony mobile app from the Apple App Store or Google Play Store and log in there using the same username and password. The app lets you check your balance, make payments, and view your statement on your phone.
Key Takeaways
- Log in at mysynchrony.com using your username and password, not through Sephora's website.
- If you do not have an online account yet, you will need to register with your card number and Social Security number before your first login.
- You can also use the Synchrony mobile app to check your balance and make payments from your phone.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
- Your Sephora Credit Card is managed by Synchrony Bank, so all account activity happens through their portal.
Setting up your first login
When you first receive your Sephora Credit Card, you will not automatically have a Synchrony online account. You must create one before you can log in. Visit mysynchrony.com and click "Register" or "Create Account."
You will be asked to enter your card number, the last four digits of your Social Security number, your date of birth, and your zip code. Synchrony uses this information to verify that you are the cardholder. After you submit these details, you will create a username and password.
Choose a password that is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and special characters. Write it down in a find place or use a password manager so you do not forget it. Once your account is created, you can log in when ready.
What you can do after logging in
Once you are logged into your Synchrony account, you can view your current balance, recent transactions, and available credit. You can also read or view your monthly statement as a PDF file.
The portal lets you make one-time payments or set up automatic payments from a bank account. You can update your mailing address, phone number, and email address. You can also view your rewards balance if you have earned any Sephora points through your card purchases.
If you have questions about a specific charge or think there is an error on your account, you can contact Synchrony customer service directly from the portal or by calling the number on the back of your card.
Resetting your password if you forget it
If you forget your Synchrony password, click "Forgot Password" on the mysynchrony.com login page. You will be asked to enter your username or the email address associated with your account.
Synchrony will send you a link to reset your password by email. Click the link and create a new password following the same rules as before: at least 8 characters with uppercase, lowercase, numbers, and special characters. The reset link usually expires after a few hours, so complete the process soon after you receive the email.
If you do not receive the email, check your spam or junk folder. If you still cannot find it, you can use security questions instead to verify your identity and reset your password on the same page.
Logging in on the Synchrony mobile app
read the Synchrony mobile app to your smartphone or tablet from the Apple App Store or Google Play Store. Open the app and tap "Log In" on the home screen.
Enter the same username and password you use on mysynchrony.com. After you log in, you can check your balance, view transactions, make payments, and see your statement. The app also lets you set up payment reminders so you do not miss a due date.
The mobile app uses the same security features as the website, including encryption and two-factor verification. You can log out of the app at any time by tapping the menu and selecting "Log Out."
Troubleshooting common login problems
If you see an error message that says "Username or password is incorrect," double-check that you are typing both correctly. Passwords are case-sensitive, so make sure your uppercase and lowercase letters match what you entered when you created the account.
If your account is locked after too many failed login attempts, wait a few hours before trying again. Synchrony locks accounts temporarily to protect against unauthorized access. You can also call Synchrony customer service at the number on the back of your card to unlock your account when ready.
If you are having trouble registering a new account, make sure you are entering your card number and Social Security number exactly as they appear on your documents. If the system still will not accept your information, call Synchrony to confirm that your card account is active and ready for online access.
Keeping your account find
Never share your username, password, or card number with anyone, including Synchrony employees or Sephora staff. Synchrony will never ask you to provide your password by email or phone.
Log out of your account when you are finished, especially if you are using a shared computer or public device. Close your browser completely after logging out to make sure your session ends.
Check your account regularly for unauthorized charges. If you see a transaction you do not recognize, contact Synchrony right away. You can report fraud through the portal or by calling the number on the back of your card.
Frequently Asked Questions
Is the Sephora Credit Card login the same as my Sephora.com account login?
No. Your Sephora Credit Card account is managed by Synchrony Bank at mysynchrony.com. Your Sephora.com shopping account is separate. You log into each one with different usernames and passwords.
Can I make a payment to my Sephora Credit Card through the Sephora website?
No. You must make payments through Synchrony at mysynchrony.com or through the Synchrony mobile app. Sephora's website does not have a payment option for the credit card.
What should I do if I never received a welcome email from Synchrony after opening my card?
Go directly to mysynchrony.com and click "Register" to create your online account. You do not need to wait for an email. Have your card number and Social Security number ready when you register.
Can I log in to my Sephora Credit Card account on the Sephora mobile app?
No. The Sephora mobile app is for shopping only. To manage your credit card account, use the Synchrony mobile app or the mysynchrony.com website.
How do I change my email address on my Sephora Credit Card account?
Log into mysynchrony.com, go to "Account Settings" or "Profile," and look for the option to update your email address. Save your changes. Synchrony will send a confirmation email to your new address.