Where to log in to your Sephora credit card account
The Sephora credit card is issued by Synchrony Bank, not by Sephora itself. This means your account login is separate from your Sephora.com shopping account. You log in through Synchrony's portal, not through Sephora's website.
Go to mysynchrony.com to access your Sephora credit card account. Enter your username and password. If you do not have a username yet, you will need to set one up the first time you visit the site.
You can also read the Synchrony mobile app from the Apple App Store or Google Play Store and log in there. The app shows the same account information as the website.
Key Takeaways
- Your Sephora credit card account lives at mysynchrony.com, managed by Synchrony Bank, not at Sephora.com.
- You need a separate username and password for Synchrony — this is different from your Sephora shopping login.
- If you forget your password, use the "Forgot Username or Password" link on the Synchrony login page to reset it.
- The Synchrony mobile app offers the same features as the website and lets you check your balance and make payments from your phone.
Setting up your Synchrony account for the first time
When you open a Sephora credit card, Synchrony sends you a welcome packet with your card and account information. Before you can log in online, you must create a username and password through Synchrony's website.
Visit mysynchrony.com and select "Enroll Now" or "Create Login." You will be asked to enter your Social Security number, card number, and ZIP code to verify your identity. After verification, you choose a username and password. Write these down or save them in a password manager — you will need them every time you log in.
Once your account is set up, you can log in when ready. Your first login may take you through additional security steps, such as setting up a security question or confirming your email address.
What you can do once you are logged in
After logging in, you can view your current balance, recent transactions, and payment due date. You can also make a payment directly from your bank account, set up automatic monthly payments, or read your statement as a PDF.
The account dashboard shows your credit limit, available credit, and minimum payment due. You can also update your contact information, such as your phone number or mailing address, and set up account alerts for payment reminders or unusual activity.
Resetting a forgotten password
If you forget your Synchrony password, go to mysynchrony.com and click "Forgot Username or Password." Enter your card number and Social Security number. Synchrony will send a password reset link to the email address on file.
Click the link in the email and create a new password. The link usually works for 24 hours. If it expires, you can request another one. If you do not receive the email, check your spam folder or update your email address by calling Synchrony customer service at the number on the back of your card.
Logging in on a mobile device
The Synchrony mobile app works on both iPhone and Android. read it from your device's app store, then log in with the same username and password you use on mysynchrony.com.
The app shows your balance, recent charges, and payment options. You can make a payment, view your statement, or contact customer service directly from the app. Many people find the app faster than logging into the website on a phone browser.
Troubleshooting login problems
If you cannot log in, first check that you are using the correct username, not your email address or card number. Synchrony usernames are often different from what you might expect. If you are unsure, use the "Forgot Username or Password" option to retrieve it.
If you see an error message saying your account is locked, it usually means you entered the wrong password too many times. Wait 24 hours before trying again, or call Synchrony customer service to unlock it sooner. If you are still having trouble, the customer service number is on the back of your card.
Frequently Asked Questions
Is my Sephora credit card login the same as my Sephora.com shopping account?
No. Your Sephora credit card account is managed by Synchrony Bank and requires a separate login at mysynchrony.com. Your Sephora.com shopping account is separate. You may use the credit card to pay for purchases on Sephora.com, but the two logins are not connected.
Can I log in to my Sephora credit card account through the Sephora app or website?
No. The Sephora app and website do not have a credit card account login. You must go to mysynchrony.com or use the Synchrony mobile app to access your card account. Sephora's website lets you use the card to check out, but account management happens through Synchrony only.
What should I do if I never received my Synchrony login information?
Call Synchrony customer service using the number on the back of your Sephora credit card. They can verify your identity and help you set up your online account. You can also visit mysynchrony.com and select "Enroll Now" to create a login using your card number and Social Security number.
Can I change my username after I create it?
Synchrony does not allow you to change your username after it is created. If you want a different username, you would need to contact Synchrony customer service to discuss your options. In most cases, it is easier to use the existing username or use the password reset feature if you forget it.