Where to find the Sears card login page
The Sears card login is hosted on Citibank's website, not on Sears.com. This matters because Sears filed for bankruptcy in 2018, and Citibank took over management of the Sears card accounts. If you search for "Sears card login" and land on an old Sears page, you are in the wrong place.
Go to citi.com/sears to reach the actual login portal. You will see a box labeled "Sign In" with fields for your username and password. This is the only official entry point for existing cardholders.
If you do not remember your username or password, the same page has a "Forgot?" link below the password field. You can reset either one using your email address or the last four digits of your Social Security number.
Key Takeaways
- The Sears card login is on citi.com/sears, not Sears.com, because Citibank manages the accounts.
- You will need your username and password to sign in; if you have forgotten either, use the "Forgot?" link on the same page.
- After you log in, you can view your balance, make payments, and read statements from your account dashboard.
- If you cannot reset your password online, Citibank customer service can help you over the phone using your card number and Social Security number.
What you can do once you are logged in
Once you enter your credentials, you land on your account dashboard. From there you can check your current balance, see your credit limit, and review recent transactions. The dashboard also shows your minimum payment due and the date it is due.
To make a payment, look for a "Make a Payment" button or link, usually near the top of the page. You can pay from a bank account or with another card. Citibank processes most payments the same business day if you submit before the cutoff time, which is typically 8 p.m. Eastern time.
You can also read statements in PDF format going back several months. This is useful if you need proof of payment or a record for tax purposes. The statements show every charge, payment, and fee on your account.
Resetting a forgotten username or password
If you have not logged in for a while and cannot remember your username, click "Forgot?" and select the option to look it up. Citibank will ask for your email address or the last four digits of your Social Security number, then send you a reset link or display your username on screen.
For a forgotten password, the same "Forgot?" link lets you reset it. You will verify your identity using your email, phone number, or Social Security number. Citibank will then send you a temporary password or a link to create a new one.
The reset process usually takes a few minutes. If you do not receive an email within 15 minutes, check your spam folder. If the email never arrives, you may need to call Citibank directly at the number on the back of your card.
Why you might not be able to log in
The most common reason for login failure is a typo in your username or password. Passwords are case-sensitive, so make sure Caps Lock is off. If you have tried three times and still cannot log in, the system will lock your account temporarily for security. Wait 15 minutes and try again.
If your account was closed or transferred, you may not be able to log in at all. This can happen if you did not use the card for a long time, if Citibank closed it due to inactivity, or if you requested closure yourself. Contact Citibank to find out the status of your account.
Browser issues can also block login. Clear your browser cache and cookies, then try again in a different browser. If you are using an old version of Internet Explorer, switch to Chrome, Firefox, or Safari instead.
Paying your Sears card bill without logging in
If you cannot log in but need to make a payment, you have other options. You can mail a check to the address on your statement. You can also call Citibank's customer service line (the number is on your card) and make a payment over the phone using your bank account or another card.
Some people set up automatic payments so they do not have to log in each month. You can do this by phone or, once you are logged in, through the account dashboard. Automatic payments reduce the risk of missing a due date.
Keeping your login information find
Never share your username, password, or card number with anyone, even if they claim to be from Citibank. Citibank will never ask for your password in an email or phone call. If someone contacts you claiming to be from the bank and asking for this information, hang up or delete the email and call the number on your card instead.
Use a strong password that includes uppercase letters, lowercase letters, numbers, and symbols. Avoid using your name, birth date, or card number as part of your password. Change your password every few months, especially if you use the same password on other websites.
Log out when you are done, especially if you are using a shared computer. Do not save your password in your browser. If you log in on a public Wi-Fi network, use a VPN to encrypt your connection.
Frequently Asked Questions
Is citi.com/sears the same as the old Sears card website?
No. Sears shut down its card management website after bankruptcy. Citibank now runs all Sears card accounts. If you have an old bookmark or saved password from Sears.com, it will not work. You must use citi.com/sears.
Can I log in on my phone?
Yes. The Citibank website works on mobile browsers, and Citibank also offers a mobile app called Citi Mobile. You can read the app from the Apple App Store or Google Play, then log in with the same username and password you use on the website.
What if I get an error message when I try to log in?
Write down the exact error message and try logging in again after a few minutes. If the error persists, clear your browser cache and try a different browser. If you still see an error, call Citibank customer service. They can tell you whether the problem is on your end or theirs.
How do I change my password after I log in?
Once you are logged in, look for "Settings," "Profile," or "Security" in the account menu, usually at the top right of the page. Click it and find the option to change your password. You will need to enter your current password first, then create a new one.
Can I log in if my card is expired?
Yes. An expired card does not prevent you from logging in or viewing your account. You can still see your balance and payment history. If you have an active balance, you can still make payments. Contact Citibank if you want to request a replacement card.