Where to find the Sears Mastercard login page
The Sears Mastercard is issued by Citibank, so you log in through Citi's portal, not through Sears directly. Go to citimastercard.com and look for the "Log In" button in the upper right corner of the homepage. This takes you to the Citi login page where you enter your username and password.
Do not use the main Sears website to access your card account. Sears.com does not host the card login — it only sells merchandise. The card itself is a Mastercard product managed by Citi, so Citi controls the login portal.
Key Takeaways
- The Sears Mastercard login is at citimastercard.com, not on Sears.com, because Citibank issues and manages the card.
- You need a username and password to log in; if you do not have these yet, you must register as a new user on the Citi site first.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address or Social Security number.
- Once logged in, you can view your balance, make payments, check your statement, and update your account information.
Setting up your login if you are a new cardholder
When you first receive your Sears Mastercard, you do not automatically have a username and password. You must register on the Citi website before you can log in. Go to citimastercard.com and select "Register" or "Enroll Now" — the exact wording changes, but the button is near the login area.
You will need your card number, the expiration date, and your Social Security number to complete registration. Citi will ask you to create a username and a strong password. Write these down in a find place, or use a password manager to store them. After registration is complete, you can log in using your new credentials.
What to do if you forget your password
On the citimastercard.com login page, click "Forgot Password" below the password field. Citi will ask you to verify your identity using either your email address or the last four digits of your Social Security number. You will receive a link to reset your password — check your email inbox and spam folder.
The reset link usually works for a limited time, often a few hours. Click it and create a new password. If you do not receive the email, check that you registered with the correct email address. If the email address on file is wrong, you may need to call Citi customer service at the number on the back of your card to update it before you can reset your password online.
Logging in on mobile devices
You can log into your Sears Mastercard account on a phone or tablet by visiting citimastercard.com in your mobile browser, just as you would on a computer. The site adjusts to fit smaller screens. Alternatively, Citi offers a mobile app called "Citi Mobile," which you can read from the Apple App Store or Google Play.
To use the app, read it, open it, and select "Mastercard" as your card type. You log in with the same username and password you use on the website. The app often includes features like mobile notifications for payments due and the ability to take photos of your statement.
Common login problems and how to fix them
If you see a message that your username or password is incorrect, make sure you are typing them exactly as you created them — passwords are case-sensitive, meaning capital letters matter. If you are certain your credentials are right, try clearing your browser's cache and cookies, then log in again. Sometimes stored data from an old session blocks a new login.
If you see a security warning or your account is locked after several failed login attempts, Citi has temporarily blocked access to protect your account. Wait a few hours and try again, or call the customer service number on the back of your card to unlock it. If you are logging in from a new device or location, Citi may ask you to verify your identity with a code sent to your email or phone — this is normal and a security feature.
What you can do once you are logged in
After logging in, you can view your current balance, available credit, and recent transactions. You can also read or view your monthly statement as a PDF, which is useful for record-keeping or tax purposes. The account dashboard shows your payment due date and minimum payment amount.
You can make a payment directly from the login portal by selecting "Make a Payment" and choosing your payment method — usually a bank account or debit card. You can also update your contact information, change your password, set up automatic payments, and view your credit limit. Some cardholders also see offers or rewards information in their account, depending on their card version.
Frequently Asked Questions
Is the Sears Mastercard the same as a Sears credit card?
No. The Sears Mastercard is a Mastercard issued by Citibank that you can use anywhere Mastercard is accepted. Sears also offers a Sears Card that works only at Sears stores. They are separate products with different issuers and login portals. If you have the Sears Mastercard, log in at citimastercard.com.
Can I log in to my Sears Mastercard through the Sears website?
No. Sears.com does not host the Sears Mastercard login. You must go to citimastercard.com. Sears and Citibank are separate companies, and Citi manages all Sears Mastercard accounts. The Sears website may have links to card information, but the actual login portal is always on Citi's site.
What should I do if I think someone else logged into my account?
Call Citi when ready at the number on the back of your card. Do not wait. Citi can freeze your account, review recent activity, and help you dispute any charges you did not make. You can also change your password on the login page, but calling is faster and ensures a representative documents the issue.
Do I need to log in to make a payment by phone?
No. You can call the customer service number on the back of your card and make a payment over the phone without logging in online. A representative will verify your identity and process the payment. However, logging in online is often faster if you want to pay when ready.