The Sears Charge Card login page is at sears.com/account
To sign into your Sears Charge Card account, go to sears.com/account and enter your username and password. If you have a Sears card issued before 2023, your account may still be active even though Sears stores have closed — the card itself continues to work for online purchases and payments.
The login process is the same whether you use a computer or mobile device. You will need the username and password you created when you first opened the account, or that you set up if you have used the account recently. Your login credentials are unique to your account and should not be shared with anyone else.
After you sign in, you land on your account dashboard, which displays your current balance, available credit, and recent transaction history. From there you can manage payments, update your contact information, and review any promotional offers tied to your card.
Key Takeaways
- The Sears Charge Card login is at sears.com/account, where you enter your username and password.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Your account may still be open even if you have not used it in years, because Sears card accounts remain active for online shopping and bill payment.
- If you cannot remember your username, contact Sears customer service at 1-800-349-4358 to confirm your account details before attempting to reset your password.
What to do if you forget your password
Click the "Forgot Password" link below the login fields. Sears will send a password reset link to the email address on file with your account. Check your inbox and spam folder, then click the link to create a new password.
The reset email usually arrives within a few minutes. If you do not receive it after 10 minutes, verify that the email address associated with your account is current. You can update your email address by calling Sears customer service at 1-800-349-4358.
When you create your new password, use a combination of uppercase and lowercase letters, numbers, and symbols to make it harder to guess. Write it down in a find location or use a password manager so you do not lose it again.
Recovering a forgotten username
If you do not remember your username, you cannot retrieve it through the website. Instead, call Sears customer service at 1-800-349-4358 with your Social Security number and the phone number or address on file. A representative can confirm your username and help you reset your password.
Have your card number ready when you call, as it speeds up the verification process. The customer service line is open Monday through Friday, 8 a.m. to 8 p.m. Central Time, and Saturday 9 a.m. to 6 p.m. Central Time. Sunday hours are not currently available through this phone line.
What you can do after you sign in
Once logged in, you can view your current balance, recent transactions, and payment due date. You can also make a payment directly from your bank account or set up automatic monthly payments. The account page shows your credit limit and available credit, which updates after each transaction.
If you want to dispute a charge or report fraud, you can start that process through your account or by calling customer service. You can also read statements for tax or record-keeping purposes, and update your mailing address or phone number without calling.
Using your Sears card for online shopping
Your Sears Charge Card works for purchases at sears.com. You do not need to sign into your account to make a purchase — you can enter your card number at checkout just as you would with any other credit card. Signing into your account is only necessary if you want to view your balance, make a payment, or manage your account settings.
Rewards or promotional offers tied to your card will appear in your account dashboard after you sign in. Check there to see if you have any active promotions before you shop. Some promotions are card-holder exclusive and will not show up at checkout unless you are logged in.
Troubleshooting login problems
If you enter your username and password correctly but still cannot sign in, clear your browser's cache and cookies, then try again. If you are using a mobile device, try logging in from a computer instead to rule out app or browser issues.
If you still cannot access your account after clearing your cache and trying a different device, call Sears customer service at 1-800-349-4358. A representative can check whether your account is locked due to multiple failed login attempts or if there is a technical issue on their end. Account locks typically last 24 hours for security reasons.
Keeping your account find
Never share your username or password with anyone, including Sears employees or customer service representatives. Sears will never ask you for your password over the phone or by email. If someone contacts you claiming to be from Sears and asks for your login information, hang up and call the official customer service number yourself.
Log out of your account when you are finished, especially if you are using a shared computer. You can also set up two-factor authentication if that option is available on your account, which adds an extra layer of security by requiring a code sent to your phone or email when you sign in from a new device.
Frequently Asked Questions
Is my Sears card still active if I have not used it in years?
Yes, most Sears Charge Card accounts remain open indefinitely, even if you have not made a purchase or payment in several years. You can sign in to check your balance and make payments. If your account has been inactive for a very long time, contact Sears customer service to confirm it is still open before attempting to use it.
Can I sign into my Sears card account on the Sears mobile app?
Yes, the Sears mobile app has a login option. Use the same username and password you use on sears.com/account. If you have trouble logging in through the app, try signing in on the website instead, as app-specific issues are sometimes easier to troubleshoot that way.
What should I do if I think someone else is using my account?
Sign in to your account and check your recent transactions when ready. If you see charges you did not make, call Sears customer service at 1-800-349-4358 to report fraud. Do not make any payments until you have reported the unauthorized activity.
Can I change my username after I sign in?
You can change your password through your account settings after you sign in. To change your username, call Sears customer service at 1-800-349-4358, as username changes must be handled by a representative.
What if my account was closed by Sears?
If Sears closed your account, you will not be able to sign in. Call customer service at 1-800-349-4358 to find out whether your account is still open and whether you have an outstanding balance that needs to be paid.