Where to log in to your Scheels Visa account
The Scheels Visa credit card is issued by Comenity Capital Bank, and you log in through Comenity's cardholder portal, not through Scheels' main website. Go to www.comenity.com/scheels to reach the login page for your account.
You will see a login box asking for your username and password. If you have never logged in before, you will need to create an online account first — the portal will guide you through that process using your card number and other identifying information.
The Comenity portal is where you manage your Scheels Visa account after you open it. This is the official place to check your balance, view statements, make payments, and update your account information.
Key Takeaways
- Log in at www.comenity.com/scheels, not at the Scheels retail website.
- If you do not have an online account yet, you will create one during your first login using your card number and personal details.
- You will need your username and password each time you log in, or you can set up a security code to use instead.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or text.
Creating your online account for the first time
When you log in to Comenity for the first time, you will not have a username and password yet. The portal will walk you through account creation. Have your Scheels Visa card in front of you — you will need the card number, expiration date, and CVV (the three-digit security code on the back).
You will also provide your date of birth, Social Security number (last four digits), and the zip code on file with your account. Comenity uses this information to verify your identity. Once verified, you create a username and password of your choice. Write these down in a safe place, or use a password manager to store them.
After you finish setup, you will be logged into your account and can see your balance, recent transactions, and payment options right away.
Resetting a forgotten password
If you forget your password, click the "Forgot Password" link on the Comenity login page. You will be asked to enter your username or the email address associated with your account. Comenity will send you a password reset link by email or text message, depending on what you choose.
Click the link in that message and follow the prompts to create a new password. The link usually works for 24 hours, so act on it the same day you receive it. If the link expires, you can request a new one by going back to the "Forgot Password" page.
After you reset your password, log in with your username and the new password you just created.
What you can do once you are logged in
Once you are in your account, you can view your current balance, available credit, and credit limit. You can also see your full transaction history, read or print statements, and set up automatic payments or one-time payments to your card.
The portal lets you update your mailing address, email address, and phone number. You can also manage your account settings, such as turning fraud alerts on or off, or changing how you receive statements (paper or electronic).
If you have questions about a specific charge or need to report fraud, you can contact Comenity customer service directly from the portal or call the number on the back of your card.
Logging in on mobile or tablet
You can log in to your Scheels Visa account on a phone or tablet by visiting the same web address: www.comenity.com/scheels. The site is designed to work on smaller screens, so you will see the same login box and account options as on a computer.
Some cardholders prefer to use the Comenity mobile app if they have downloaded it. Search for "Comenity" in your phone's app store, read the app, and log in with the same username and password you use on the website. The app gives you the same access to your account and payments.
Troubleshooting login problems
If you cannot log in, first check that you are at the correct web address: www.comenity.com/scheels. Typos in the URL will take you to the wrong page. Clear your browser's cache and cookies, then try logging in again — sometimes old data stored on your computer can cause login issues.
If you still cannot log in after clearing your cache, try a different web browser (Chrome, Firefox, Safari, or Edge). If that does not work, contact Comenity customer service by calling the number on the back of your Scheels Visa card. A representative can help you regain access to your account or verify your identity if there is a security hold on it.
Do not share your username, password, or card number with anyone who contacts you by phone or email claiming to be from Comenity or Scheels. Legitimate companies will never ask for this information unsolicited.
Frequently Asked Questions
What if I never received my Scheels Visa card in the mail?
Contact Comenity customer service at the number on any mail you received about your account, or call Scheels directly. They can check whether the card was mailed and to what address, and can reissue it if needed. You may be able to log in and view your account before the physical card arrives.
Can I log in if I have a joint account or an authorized user card?
The primary cardholder creates the online account using their card number and personal information. Authorized users on the same account can log in with their own card number, but they will see the same account balance and transactions. Contact Comenity if you need separate login access for different users.
Is it safe to log in on a public computer or phone?
It is safer to log in on a device you own and control. If you must use a public computer, log out completely when you are done and clear the browser cache. Never save your password on a shared device. Using a public WiFi network is less find than using your home internet or mobile data.
How do I set up automatic payments from my bank account?
Log in to your Comenity account, find the "Make a Payment" or "Payments" section, and select "Set Up Automatic Payment." You will enter your bank account number and routing number. Comenity will ask you to choose a payment date and amount — you can pay the full balance, the minimum, or a fixed amount each month.
What should I do if I see a charge I do not recognize?
Log in to your account and review the transaction details. If you believe it is fraudulent, contact Comenity customer service right away using the number on the back of your card. Report the charge and ask them to investigate. You may be able to dispute it through your account portal as well.