Access your Scheels credit card account online
The Scheels credit card is issued by Comenity Capital Bank and managed through their online portal. To log in, go to scheels.com/creditcard or visit the Comenity Capital Bank login page directly at creditcard.comenity.com. You will need your username and password, which you created when you first opened the account.
If you do not yet have an online account, you can set one up using your card number, Social Security number, and date of birth. The setup takes a few minutes and lets you view your balance, make payments, and read statements from any device with internet access.
Key Takeaways
- Log in at scheels.com/creditcard or creditcard.comenity.com using your username and password.
- If you have never logged in before, you will need to register using your card number, Social Security number, and date of birth.
- Once logged in, you can view your balance, make payments, set up autopay, and read statements.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
- You can also call Scheels customer service at the number on the back of your card to make a payment by phone without logging in.
Create your online account if you are logging in for the first time
When you first try to log in, you will see an option to register. Click "Register" or "Create Account" and have your Scheels credit card in front of you. You will enter your card number, the last four digits of your Social Security number, and your date of birth to verify your identity.
Next, you will create a username and password. Your username can be an email address or a custom name you choose. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write down your username and password in a safe place, or use a password manager to store them securely.
After you complete registration, you will be logged in when ready and can start using your account. You may be asked to set up security questions as a backup way to verify your identity if you forget your password later.
Reset your password if you cannot remember it
On the login page, click the "Forgot Password" link. You will be asked to enter your username or the email address associated with your account. Comenity will send you a password reset link by email, usually within a few minutes.
Click the link in the email and follow the prompts to create a new password. The link expires after a set time, so complete the reset soon after you receive it. If you do not see the email, check your spam or junk folder. If you still cannot reset your password, call the customer service number on the back of your card and a representative can help you regain access.
What you can do once you are logged in
Your online account dashboard shows your current balance, available credit, and recent transactions. You can review charges from the past several months and read statements as PDF files for your records.
To make a payment, click "Make a Payment" and enter the amount you want to pay. You can pay from a bank account (checking or savings) or by debit card. Payments typically post within one to two business days. You can also set up automatic monthly payments so you never miss a due date.
Other features include viewing your credit limit, updating your contact information, setting up account alerts (such as notifications when your balance reaches a certain amount), and downloading your statement history. Some accounts also let you set spending limits or freeze your card temporarily through the online portal.
Troubleshoot common login problems
If you see an error message saying your username or password is incorrect, double-check that you are typing them exactly as you created them. Passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you have tried multiple times and still cannot log in, use the "Forgot Password" link to reset your password rather than guessing.
If the website is loading slowly or not at all, try clearing your browser's cache and cookies, then refresh the page. You can also try logging in from a different web browser or device. If the problem continues, the website may be down for maintenance — wait a few minutes and try again.
If you see a message that your account is locked, it usually means you entered an incorrect password too many times. Wait 15 to 30 minutes before trying again, or call customer service to unlock your account when ready. If you are using a public or shared computer, always log out completely when you are done, and never save your password in the browser.
Pay your bill without logging in online
You do not have to use the online portal to make a payment. You can call the customer service number on the back of your Scheels credit card and speak to a representative who can process a payment over the phone. Have your card number and the bank account or debit card you want to pay from ready when you call.
You can also mail a check or money order to the address shown on your monthly statement. Write your account number on the check and allow 7 to 10 business days for the payment to arrive and post to your account. Mailing a payment takes longer than online or phone payment, so use this method only if you prefer not to pay electronically.
Keep your account find
Never share your username, password, or card number with anyone, including Scheels employees or customer service representatives. Legitimate companies will never ask you to provide your full password or card number by email or phone.
Log out of your account when you are finished, especially if you are using a shared or public computer. Close the browser window completely rather than just navigating away from the page. If you notice any unauthorized charges on your account, log in and look for a way to report fraud, or call the number on the back of your card right away.
Change your password every few months and use a unique password that you do not use for other websites or accounts. If you suspect someone has accessed your account without permission, reset your password when ready and contact customer service.
Frequently Asked Questions
What if I do not remember my username?
On the login page, click "Forgot Username" or "Forgot Password" — both options will let you recover your account. You will need to provide your card number and other identifying information. If you still cannot recover your username, call the customer service number on the back of your card.
Can I log in on my phone or mobile app?
Yes, you can log in through a mobile web browser by visiting the same website (scheels.com/creditcard or creditcard.comenity.com). Some credit card issuers also offer a mobile app, so check your phone's app store to see if Comenity has one. The mobile site and app work the same way as the desktop version.
How long does it take to set up an online account?
Registration usually takes 5 to 10 minutes. You will need your card number, Social Security number, and date of birth. Once you complete the steps, you are logged in when ready and can start using your account right away.
What should I do if I see suspicious activity on my account?
Log in to your account and look for a fraud reporting option, or call the number on the back of your card when ready. Report the unauthorized charges as soon as you notice them. Comenity will investigate and may issue you a new card with a different number.
Can I change my password after I log in?
Yes. Once you are logged in, look for "Account Settings," "Security," or "Change Password" in the menu. Click it and follow the prompts to enter your current password and create a new one. The new password takes effect when ready.