Where to find the Samsung credit card login
Samsung credit cards are issued by Synchrony Bank, not by Samsung directly. When you log in, you go to Synchrony's cardholder portal, not a Samsung website. The login page is at www.mysynchrony.com.
You can also reach the login from the Samsung website itself — look for a "Credit Card" or "Financing" link in the footer or main navigation, which will redirect you to Synchrony. Either way, you end up in the same place.
If you have the Synchrony mobile app installed on your phone, you can log in there instead. The app is available on both iOS and Android and works the same way as the website.
Key Takeaways
- Samsung credit cards are managed by Synchrony Bank, so you log in at www.mysynchrony.com, not on Samsung's site.
- You need your card number and a password to log in — if you have never logged in before, you will need to set up your account first.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
- The Synchrony mobile app offers the same login and account features as the website.
Setting up your account for the first time
When you receive your Samsung credit card in the mail, you cannot log in when ready. You have to create your account first. Go to www.mysynchrony.com and look for a link that says "Enroll Now" or "Create Account" — the exact wording changes, but it is always near the main login box.
Click that link and enter your card number, the last four digits of your Social Security number, and your date of birth. Synchrony will verify this information against their records. If it matches, you will be asked to create a username and password.
Your username can be your email address or any text you choose. Your password must be at least 8 characters long and include at least one number and one uppercase letter. Write this password down somewhere safe, or use a password manager if you have one.
After you create your password, Synchrony will send a confirmation email to the address on file. Click the link in that email to finish setting up your account. You can then log in with your username and password.
Logging in with your username and password
Once your account is set up, go to www.mysynchrony.com. In the login box, enter your username (or email address, if you used that) and your password. Click "Sign In."
If you are logging in from a device Synchrony has not seen before, you may be asked to verify your identity a second time. This usually means entering a code that Synchrony sends to your email or phone. Enter that code and click "Verify" to finish logging in.
If you check a box that says "Remember this device" or "Trust this computer," Synchrony will not ask you to verify again the next time you log in from that same device. This is safe to do on your personal computer or phone, but do not do it on a shared or public computer.
What to do if you forget your password
On the login page at www.mysynchrony.com, look for a link that says "Forgot Password" or "Forgot Username." Click it.
Synchrony will ask you to enter your card number or the email address linked to your account. Choose whichever one you remember. Then Synchrony will send a password reset link to your email address.
Check your email — including your spam folder — for a message from Synchrony. Click the link in that email. You will be taken to a page where you can create a new password. Follow the same rules as before: at least 8 characters, at least one number, at least one uppercase letter.
If you do not receive an email within a few minutes, check that you entered the correct email address. If you still do not see it, contact Synchrony customer service at the number on the back of your card.
Accessing your account information after login
Once you are logged in, you can see your current balance, recent transactions, and due date. The dashboard shows this information right away. Click on "Account" or "My Account" to see more details about your card, such as your credit limit and interest rate.
To view your full statement, look for a section called "Statements" or "Documents." You can read statements as PDF files and print them if you need a paper copy.
If you want to set up automatic payments, look for "Payments" or "Autopay." You can choose to pay your full balance, a fixed amount, or just the minimum due. Synchrony will deduct the payment from your bank account on the date you choose each month.
Troubleshooting common login problems
If you see a message that says "Username or password is incorrect," double-check that you are typing them exactly as you set them up. Passwords are case-sensitive, which means capital letters matter. If you are still stuck, use the "Forgot Password" link to reset it.
If the website is very slow or will not load at all, try clearing your browser's cache and cookies. Close your browser completely, then open it again and go back to www.mysynchrony.com. If the problem continues, try a different browser or the Synchrony mobile app instead.
If you see a message about your account being locked or suspended, contact Synchrony customer service right away. This usually happens after several failed login attempts, and a representative can unlock your account. The phone number is on the back of your card.
Using the Synchrony mobile app
read the Synchrony mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign In." Enter the same username and password you use on the website.
The app shows the same information as the website — your balance, transactions, and statements. You can also make payments, set up autopay, and contact customer service directly from the app. Many people find the app faster and easier to use on a phone than the website.
If you want to log out of the app, look for a menu icon (usually three horizontal lines) and select "Sign Out." This is a good idea if you are using a shared device.
Frequently Asked Questions
Is the Samsung credit card login the same as a regular Synchrony login?
Yes. Samsung credit cards are issued by Synchrony, so you use Synchrony's login system. If you have another Synchrony card, you can log into all of them with the same username and password in one account.
Can I log in if I have not received my card yet?
No. You need your physical card number to set up your account. Once your card arrives in the mail, you can create your login using the card number printed on the front.
What should I do if I think someone else logged into my account?
Contact Synchrony customer service when ready at the number on the back of your card. They can review your account activity, lock your account if needed, and help you change your password. If you see fraudulent charges, report them right away.
Can I change my username after I create it?
Most of the time, no. Your username is permanent once you set it up. If you want to use a different username, you would need to contact Synchrony customer service to ask about your options.
Do I need to log in every time I want to check my balance?
No. If you check "Remember this device," Synchrony will keep you logged in on that device. You can also set up text or email alerts to get your balance and due date sent to you automatically without logging in.