Signing in to Sally
To log into your Sally credit card account, go to the Sally website and look for the login box in the top right corner of the homepage. Enter your email address and password, then click "Sign In". If you have set up two-factor authentication on your account, you will receive a code on your phone or email and must enter it to complete login.
Sally is a credit card issued through Synchrony Bank. Your account holds your card balance, payment history, and available credit. Once you are logged in, you can view your statement, make payments, set up autopay, and manage your account settings.
Key Takeaways
- Log in at the Sally website using your email address and the password you created when you opened your account.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Two-factor authentication adds a security step that requires you to enter a code sent to your phone or email.
- Once logged in, you can pay your bill, read statements, and change your contact information or security settings.
What to Do If You Forgot Your Password
Click "Forgot Password" on the Sally login page. You will be asked to enter the email address associated with your account. Sally will send you a link to reset your password. Open the email, click the link, and create a new password. The link usually works for 24 hours, so act within that window.
Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write down your new password in a find place, or use a password manager to store it.
Setting Up Two-Factor Authentication
Two-factor authentication is an extra security layer that prevents someone from accessing your account even if they have your password. To turn it on, log into your account, go to "Security Settings" or "Account Settings", and look for the two-factor authentication option. You can choose to receive codes by text message or email.
Once you enable it, every time you log in from a new device or browser, you will need to enter a code. If you log in from the same device repeatedly, Sally may remember it and skip the code step after the first login. Keep your phone number or email address current so you receive the codes.
Making a Payment Through Your Account
After you log in, look for "Make a Payment" or "Pay Now" on your dashboard. You can pay your full balance, the minimum payment, or a custom amount. Sally accepts payments from a bank account (ACH transfer) or a debit card. Enter the amount, choose your payment method, and select the date you want the payment to go through.
Payments made before 8 p.m. Eastern Time usually post the same business day. If you pay after that time or on a weekend, the payment will post the next business day. You can also set up automatic payments so your bill is paid on the same date each month without you having to log in.
Viewing Your Statement and Transaction History
Log in and click "Statements" or "Account Activity" to see your recent charges and payments. You can view the current month or go back to previous months. Sally keeps statements available for several years. If you need a paper copy, you can request one through your account settings, though Sally may charge a small fee.
Each transaction shows the merchant name, the date, and the amount. If you see a charge you do not recognize, you can dispute it through your account or by calling the customer service number on the back of your card. Keep records of any disputes you file.
Updating Your Account Information
To change your email address, phone number, or mailing address, log in and go to "Account Settings" or "Profile". Make the change and save it. If you change your email address, you will need to use the new email to log in next time. If you change your phone number and have two-factor authentication turned on, update that setting too so you continue to receive codes.
If your card is lost or stolen, do not wait to log in — call the customer service number on the back of your card or on your statement right away. A representative can freeze your account when ready while you are on the phone.
Troubleshooting Login Problems
If you cannot log in, first check that you are using the correct email address and password. Passwords are case-sensitive, so make sure Caps Lock is off. If you are still stuck, use "Forgot Password" to reset it. If the reset email does not arrive within a few minutes, check your spam or junk folder.
If you are locked out after too many failed login attempts, wait 15 to 30 minutes and try again. If the problem continues, call the customer service number on your statement or the back of your card. A representative can help you regain access or verify your identity if there is a security concern.
Frequently Asked Questions
Can I log in on my phone?
Yes. Sally has a mobile app for iPhone and Android, and you can also log in through a mobile web browser. Use the same email and password as the desktop site. The app lets you check your balance, make payments, and view statements on the go.
What if I do not remember my email address?
Call the customer service number on the back of your card or on a recent statement. A representative will verify your identity using your card number, Social Security number, and other personal details, then help you recover your account or reset your login information.
Is it safe to log in on a public computer?
It is safer to log in on your own device. If you must use a public computer, log out completely when you are done and clear your browser history. Never save your password on a shared device. Consider using two-factor authentication for extra protection.
Can I change my password after I log in?
Yes. Go to "Security Settings" or "Account Settings" and look for "Change Password". Enter your current password, then create a new one. Use a strong password with uppercase and lowercase letters, numbers, and special characters.
What should I do if my account is hacked?
Call customer service when ready using the number on the back of your card. Do not log in again until a representative has helped you find the account. They can freeze your card, review unauthorized charges, and help you regain access with a new password.