Access your Premier Bank credit card account online in three steps
Go to the Premier Bank website and click the login button in the top right corner. Enter your username and the password you created when you opened your account. If you have two-factor authentication turned on, you will receive a code on your phone or email — enter that code to finish logging in.
Your account dashboard shows your current balance, recent transactions, and payment due date. From there you can make a payment, read statements, update your contact information, or set up alerts for when your balance reaches a certain amount.
If you cannot remember your password, click "Forgot password?" on the login page. Premier Bank will send you a link to reset it. The link expires after a set time, so check your email right away.
Key Takeaways
- Log in at the Premier Bank website using your username and password, then enter a two-factor code if your account has that feature turned on.
- Your dashboard displays your balance, recent charges, and payment due date as soon as you log in.
- Use the password reset link if you forget your login credentials — the link arrives by email and works for a limited time.
- You can pay your bill, view statements, and change your contact details from your online account without calling customer service.
- If you do not have an online account yet, you will need your card number and other identifying information to set one up for the first time.
What you need before you log in
Have your Premier Bank credit card number handy. You will also need the username and password you set up when you first created your online account. If this is your first time logging in, Premier Bank will ask you to verify your identity using your card number, date of birth, and the last four digits of your Social Security number.
Make sure you are on the official Premier Bank website, not a phishing site. Type the URL directly into your browser or use a bookmark you created yourself. Do not click a link in an email or text message claiming to be from Premier Bank — those are often fake.
Setting up two-factor authentication for your account
Two-factor authentication adds a second security layer by requiring a code from your phone or email in addition to your password. Log in to your account, go to Settings or Security, and look for the two-factor authentication option. Premier Bank will ask whether you want to receive codes by text message or email — choose whichever you check more often.
After you turn it on, every time you log in from a new device or browser, you will need to enter the code. If you lose access to the phone number or email address you registered, contact Premier Bank customer service to update it before you get locked out.
Paying your bill through your online account
Log in and look for a "Make a Payment" button on your dashboard. Enter the amount you want to pay and choose the date the payment should arrive. Premier Bank usually processes payments within one business day, but if you choose a date more than a week away, allow extra time. You can pay from a checking or savings account linked to your card, or use another bank account if you add it first.
Keep a record of your confirmation number after you submit a payment. If there is a problem, you will need it to prove you sent the money. Do not rely on the payment going through — check your account a day or two later to confirm it posted.
Viewing your statement and transaction history
Your online account shows all charges from the current month and previous months. Click on any transaction to see more details, like the merchant name and the exact date the charge posted. You can also read your full statement as a PDF file, which is useful if you need to print it or save it for your records.
Statements are usually available online before they arrive in the mail. If you signed up for paperless statements, you will receive an email when your new statement is ready instead of getting a physical copy.
Updating your contact information and account settings
Log in and go to your account settings or profile page. From there you can change your mailing address, phone number, or email address. You can also set up alerts — for example, Premier Bank can send you a text or email when a charge over a certain amount posts to your account, or when your payment is due.
If you want to change the password you use to log in, go to the security settings and select "Change password." Premier Bank will ask you to enter your current password first, then type your new one twice to make sure you did not make a typo.
What to do if you cannot log in
If you see an error message, first check that you typed your username and password correctly. Passwords are case-sensitive, so make sure Caps Lock is not on. If you still cannot log in after trying again, use the "Forgot password?" link to reset it.
If the reset link does not work or you cannot remember your username, contact Premier Bank customer service. You will need to verify your identity by providing your card number, date of birth, and other personal information. Customer service hours are usually listed on the Premier Bank website, and you can reach them by phone or through the website's chat feature.
Frequently Asked Questions
Can I log in from my phone?
Yes. Premier Bank has a mobile app for iPhone and Android that lets you log in the same way you do on a computer. read the app from the App Store or Google Play, then use your username and password. The app often has the same features as the website, including the ability to make payments and view your balance.
What should I do if I see a charge I did not make?
Log in to your account and look for a "Report a Problem" or "Dispute a Charge" option, usually near the transaction itself. You can also call Premier Bank customer service to report it by phone. Have the transaction details ready, including the date, amount, and merchant name. Premier Bank will investigate and may reverse the charge while they look into it.
How do I turn off paperless statements?
Go to your account settings and find the statement delivery option. You can choose to receive statements by mail, email, or both. If you switch back to paper statements, Premier Bank will start mailing them again, though it may take a billing cycle or two for the change to take effect.
Can I set up automatic payments from my bank account?
Yes. Log in, go to the payments section, and look for an option to set up automatic or recurring payments. You will need to provide your bank account number and routing number. You can choose to pay a fixed amount each month or the full statement balance, and you can change or cancel the automatic payment anytime.
What if I forgot my username?
Click "Forgot username?" on the Premier Bank login page. Enter your card number and date of birth, and Premier Bank will send your username to the email address on file. If you do not receive it, check your spam folder or contact customer service to verify your email address is correct.